Venn Reviews 

Incredibly quick response time managing a minor mistake on my end. Very well done team!

Your AI is spot on and the response time from your human agents is fantastic. I received a response within 29 minutes via email - not sure of any other bank can do that!

Customer service is lightning fast and feels personal. Even though it's online it has the feeling of dealing with people that cater directly to my account, and it has helped me make a seamless transition into an organized account. I will recommend Venn to any of my friends in the industry

Taylor was great in helping resolve an issue for me. Overall the customer service has been great so far.

The customer service team always goes above and beyond. Had an issue with a PAD and they were able to resolve it quickly, refunding what was owed. Hopefully the issue will be fixed moving forward. Kudos to Taylor for his diligence and responsiveness!

Very easy to use, accurate and approachable. Great self serve functionality.

awesome quick support today - much appreciated!

I wanted to take a moment to recognize the outstanding support I received from at Venn.

I recently ran into a login issue that prevented me from accessing my account. As anyone who relies on a platform for day-to-day business knows, these situations can be frustrating and time-sensitive. From the moment I reached out, Alphaeus was incredibly responsive and proactive in helping me find a solution.

Rather than going back and forth through emails or support tickets, Alphaeus took the initiative to schedule a call and personally walk me through the issue. He was patient, knowledgeable, and genuinely committed to making sure everything was resolved properly. What could have easily turned into a lengthy troubleshooting process was handled efficiently and professionally, allowing me to get back up and running quickly.

What impressed me most was not just his technical expertise, but his approach to customer service. He took the time to explain what was happening, answered all of my questions, and made sure I was completely comfortable before ending the call. It never felt rushed, and I always felt like my issue was being treated as a priority.

In today's world, great customer service often makes the difference between a good company and a great one. Alphaeus exemplifies the level of support every customer hopes to receive. His professionalism, responsiveness, and dedication to helping customers succeed reflect extremely well on both him and the entire Venn team.

Thank you, Alphaeus, for going above and beyond to resolve my issue. It was a pleasure working with you, and I truly appreciate the exceptional support. If my experience is any indication of the service Venn provides, their customers are in very capable hands.

Super quick and helpful customer service!

Left ATB for Venn. What used to take weeks and an appointment is now taking minutes. A no brainer switch.

The product and customer service have both been fantastic. Highly recommend them for any small businesses looking for great banking options in Canada.

Quick and responsive customer service support
Also their very efficient chat bot was able to direct me to the necessary steps to take while the customer service team was offline

Super easy/seamless onboarding experience. Intuitive UI. Quick customer support responses.

Thank you very much, quick response and very polite. I appreciate it very much. Julie

Recently signed up for Venn as a new CFO taking over financial responsibilities for our nonprofit organization. I had no prior experience with the platform and John from the support team was absolutely incredible. He was responsive, patient, and guided me through the entire onboarding process with clarity and professionalism. Super awesome work, looking forward to working with Venn!

AI technical support left a lot to be desired, but the Email Support team was very responsive and helpful, making up for the AI support.

Taylor went out of their way to get my Venn account approved quickly! TY!

The quick escalation to the right team member helped solve a problem at a business critical juncture. The folks at Venn are an absolutely lovely bunch.

Very supportive customer support

Stuck at login error and password recovery email and OTP as well.
Taylor helped me recover the password.
He did good