I was in touch with Allen at Verify and I cannot praise him enough; indeed in this case he brought enormous credit to the company. He was totally attentive, sympathetic and caring, dealt impressively... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Allen was extremely helpful towards me in helping me get my DBS check verified. It was a struggle for me, but he guided me through the process very helpfully.
Bedrijf heeft geantwoord
Allen clearly explained each step of the identification process, answered my questions, and made sure everything was completed smoothly. Very helpful and professional!
It was great service provide by Allen. Response timing was very quick. I got my solution within few hours. I really appreciate their support and service. Thank you Allen😊
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Contactgegevens
124 City Road, EC1V 2NX, London , Verenigd Koninkrijk
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Uitstekend
912 reviews
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Extremely Helpful Staff
The support executive Allen, was extremely patient, helpful and friendly. He helped me with all my queries promptly and was patient throughout the whole process sending me multiple links.
27 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Thank you for sharing this. It’s great to hear that Allen made your experience so smooth. I’ll be sure to pass this on to him and the team.
Feedback
Initially it was a frustrating experience as for reasons unknown, I could not access the link to download my details for verification.
However, upon emailing your customer support service, I was contacted by Allen, who was extremely helpful in getting this matter resolved, professionally, kindly and promptly and helped turn an initial negative experience into a positive one, so Allen deserves a 'thank you' from their manager.
30 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Huw, thank you for sharing your experience. I’m sorry to hear the process was frustrating at first, but I’m glad Allen was able to step in and resolve things promptly and professionally. It’s great to know his support helped turn the situation around. Your comments will be passed on to him and the wider team.
After carefully re reading every page…
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my brother and I, was most welcome. Allen was our only contact who actually replied punctually (usually at the end of business or within 24 hours. Much appreciated, calming influence and very polite.
24 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Peter, thank you for taking the time to share such detailed feedback. We’re glad to hear that the process became clearer as you went through it, and it’s great to know that Allen was able to provide the guidance and reassurance you needed. We appreciate you sharing your experience.
I found Allen very helpful
I found Allen very helpful. I am not terribly tech savvy and he was patient and very helpful.
29 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Thank you for sharing your experience. It’s great to hear that Allen was able to guide you through everything with patience and clarity. We know that not everyone feels confident with technology, so I’m glad he made the process easier for you. Your feedback means a lot, and we’ll be sure to pass your comments on to him.
Allen in the Customer Support Team was…
Allen in the Customer Support Team was brilliant, I had issues with my verification of documents, Allen was extremely helpful and knowledgeable
Allen dealt with my queries quickly and professionally.
Very good Service
27 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Derek, thank you for sharing your experience. It’s great to hear that Allen was able to support you so effectively with your document verification. He’ll be pleased to know his knowledge and professionalism made a difference. We appreciate your feedback and are glad the service met your expectations.
quick support when the code text didnt come
Allen was very helpful when i did not receive the confirmation code text. He sent me a link that was easy to use and with in a couple of hours of sending the documents and verifier i got the verified approval.
29 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Addi, thank you for sharing your experience. I’m glad Allen was able to step in and make the process straightforward for you. It’s great to hear that the link worked smoothly and that your documents were approved so quickly. We appreciate you taking the time to leave this feedback and we’re always here to help if you need anything in the future.
Very helpful and polite customer…
Very helpful and polite customer service, Initially had issues with the function of the website but contacted Allen at support who responded quickly, and resolved the problem for me immediately. He also followed up to make sure I'd managed to use the documents provided successfully.
28 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Thanks for sharing your experience. I’m glad Allen was able to sort things out quickly and make the process straightforward for you. It’s great to hear his follow‑up helped ensure everything went smoothly with your documents. We appreciate your feedback.
Invaluable help from Allen re DBS check
Being not too tech or web savvy I emailed Customer Service & to my amazement heard back within 30 to 60 minutes from Allen on a few different occasions as I had several specific tricky questions relating to obtaining DBS Checks from a European country. Allen replied super quickly even out of office hours on a weekend & sent perfect, clear, professional advice & relevant links. His personal touch & consideration was invaluable & very much appreciated. Allen - thank you so much! J. Crompton / UK.
24 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Jamie, thank you for taking the time to share this. It’s great to hear how helpful Allen was, especially with such detailed questions. He’ll be really pleased to know his guidance made the process clearer for you. We appreciate your kind words and are glad we could support you throughout.
Quick assistance and replies to emails…
Quick assistance and replies to emails resolving any issues
28 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Thanks for sharing this. I’m glad our team was able to help quickly and keep everything moving smoothly for you. If anything else comes up, we’re always here to support you.
failed my verification without any…
failed my verification 4times without any explanation and asking to pay again for Another test - i have used my pasport , i.d card and driving license documents aswell
22 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Junaid, thank you for your feedback. I’m sorry to hear about the difficulty you’ve had with your verification.
To help us look into this properly, please reply to the Trustpilot information request so we can locate your application and support you with the next steps.
Customer support was very helpful…
Allen at customer support was extremely helpful & great at responding in a timely manner
23 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Amy, thank you for sharing this. It’s great to hear that Allen was so helpful and quick to respond. I’ll make sure your feedback gets passed along, he’ll really appreciate it.
Allen was so much helpful and his…
Allen was so much helpful and his response was fast.he did everythign what i needed and it was so helpful to me.
I would recommend him.
23 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Rushnat, thank you for sharing your experience. It’s great to hear how helpful Allen was and how quickly he supported you. We’re glad everything you needed was taken care of, and your recommendation means a lot.
Thank you very much Alan for the help you gave me with my DBS documents. You were kind, I will recommend you to other people to take advantage of this type of online service with Verify Online which m
Thank you very much Alan for the help you gave me with my DBS documents. You were kind, I will recommend you to other people to take advantage of this type of online service with Verify Online which makes everything much easier.
23 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Thank you for sharing your experience. It’s great to hear how helpful and kind Allen was while supporting you with your DBS documents. We’re glad our service made the process easier for you, and we truly appreciate your recommendation.
Allen was quick to respond to my query…
Allen was quick to respond to my query and immensely helped me by providing a timely and useful solution.
23 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Alviya, thank you for sharing this. It’s great to hear how quickly Allen responded and how helpful his solution was. We’re glad he was able to support you so effectively.
I had great service from Allen in Customer Support
I had great service from Allen in Customer Support for Verify Online.
My documentation could not be uploaded as there seemed to be a fault with the Upload Button which meant I could not upload or take a photo of the required documents.
I emailed Allen yesterday late afternoon who responded very quickly and helpfully and sent me an alternative “verifier “ option , which worked . I emailed him again this morning to clarify the process and he again responded very quickly and clearly , and I was able to complete the process this morning . A very good experience and unexpectedly quick and helpful responses from a customer support centre . Thank you Allen . Victor Abrams .
23 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Victor, thank you for taking the time to share such detailed feedback. We’re really pleased to hear how effectively Allen supported you throughout the process. Even with the upload issue, it’s great that the alternative verifier option worked smoothly and that his quick, clear responses helped you complete everything without delay. We appreciate your kind words and will make sure Allen sees them.
Verify online is a reliable company
Verify online is a reliable company. I erroneously made a double payment to them. Then, I applied for a refund for one of the payments and I was credited after some working days.
Additionally, their customer service personnel responded promptly and politely to my concerns when I encountered some operational difficulties.
22 januari 2026
Antwoord van Verify Online
Hi Ifunanya, thank you for taking the time to share your experience. We’re glad to hear that your refund was processed smoothly and that our team was able to support you quickly and courteously. Your feedback means a lot to us, and we’re always working to make every part of the process as straightforward as possible. If you ever need anything in the future, we’re here to help.
A business is only as good as its staff!
We had an issue with our Verify Online uploads but Allen was extremely helpful and sorted the problem for us within an hour. A business is only as good as its staff, and once again a great staff member turned a bad experience into a good one. Great customer service - Thank you Allen.
22 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Oscar, thank you for sharing your experience. I’m glad to hear Allen was able to resolve the upload issue so quickly and turn things around for you. He’ll be pleased to know his support made a difference. We appreciate your feedback and look forward to continuing to provide the level of service you expect from us.
Very good assistance from the help line
The help I received from the helpline when I got stuck was excellent. Allen was helpful and proactive and I was able to complete the form and upload it successfully thanks to his assistance.
22 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Sherie, thank you for sharing your experience. It’s great to hear that Allen was able to step in, guide you through the process, and help you get everything completed and uploaded without further issues. I’ll make sure he sees your feedback. We appreciate you taking the time to leave a review.
The respondent was very quick to…
The respondent was very quick to respond to emails and the information was very helpful indeed
21 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Latif, thank you for sharing your experience. It’s great to hear that our team responded quickly and that the information provided was genuinely helpful. We appreciate you taking the time to leave this feedback.
Had an issue I needed resolving asap…
Had an issue I needed resolving asap and Allen got back to me within minutes! He was super helpful and friendly and my issues got resolved so quickly. Thank you Allen :)
19 januari 2026
Review zonder uitnodiging
Antwoord van Verify Online
Hi Teá, thank you for sharing this. It’s great to hear Allen was able to jump in so quickly and get everything sorted for you. I’ll make sure he sees your feedback.
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