Veteris Reviews 

Lovely people, came out and made sure my foster cat wasn’t having an emergency, gave him medicine which helped him feel better and me some peace of mind

I can’t praise the service of Veteris enough. I was very worried about my cat, who on Sunday night was listless, not eating or drinking (even treats) and cowering in a corner. Very obviously unwell.
After being turned away by another well known (but not well regarded) emergency vet, my phone call to Veteris was answered promptly and was very sympathetically responded to by the vet nurse.
We immediately took our cat to the clinic where vet Paul saw us straight away and couldn’t have been kinder or more thorough. He treated our boy with as much kindness as we could possibly ask for. After a though history taking and examination he found our boy to have a high temperature but no other symptoms. Paul thoroughly explained treatment options and costs, keeping in mind we don’t have insurance. We agreed on going for an injection to bring his temperature down and see how he was in the morning.
Within half an hour he had perked up considerably and demolished a lickilix!
We are still keeping a close eye on him today but it seems like the jab worked a miracle. We are so pleased we chose Veteris, where Paul treated our boy like royalty! The staff were wonderful and the clinic was very modern and up market. Vet care, especially out of hours is always expensive, but this experience felt like the best experience we could have possibly had and we expected it to cost more than it did. Couldn’t recommend Veteris more and we are incredibly grateful 🙏🏼

The team at Veteris were professional, kind and polite when our Bedlington Whippet became unwell unexpectedly one evening. We were so thankful they were available to see her at an unsociable hour and left with her doing much better and with us reassured.

Highly recommend! I had to take my cat Oberon here last night. I was really worried about him and he was acting disoriented. Not sure what was happening, I didn’t want to see him in pain and I felt that he should be assessed by a vet. I actually tried to book an emergency appointment with my vets however they did not have space and recommended Veteris. I called up and spoke to a lovely lady who took my information and had a look at the nearest animal hospital to me which was. Twickenham. She took all my details and explained the process and sent information on price etc. When I arrived I was seen quickly by a nurse who assessed Oberon and reassured me instantly and calmed him down. He was quickly seen by the vet who did an assessment and confined he just had a bad injury on his foot which was making him a bit wobbly! He was given medicine and he is now on the mend! If you google wobbly cat it can really worry you, so glad he was seen . Just wanted to say a big thank you for you kindness ! I was really worried about him and he is so healthy and rarely gets injured!. You were all so patient and calm with and me and Oberon! Very compassionate and efficient service!! Thanks again.

Made us wait for 2 hours to be seen although was told to come at specific time / initial charge was 1K pounds which is ridiculously expensive then was billed almost 1800 pounds for my cat to have blood test imaging and IV fluid overnight. Did not give me a proper diagnosis I had to guess what my cat suffers from. Did not sit down and explain the bill for me just was told to that we will get the details of the bill via email in 24 hours. When I got home my cat was extremely frail and was clearly traumatised from the experience with them. The only good thing was the nurse who saw me on the next day who was friendly and compassionate otherwise would not recommend this vet. My cat has tears in his eyes still and I’m so mad at myself for putting him through whatever happened during the night in this hospital. Basically paid 1800 pounds for my cat to suffer.
My cat had two distinct clipper lacerations on his neck which I was never told about even if he was moving and was accidentally nicked him I should be informed about it. Contact me if you want to see the photos of the neck lacerations from rough handling of my cat.

We had an out of hours emergency and the Veteris team at Twickenham were responsive, professional and above all compassionate during a very difficult time.

I would not hesitate to recommend them to anybody.

Animsl centeted care delivered with great compassion

My sweet Frankie was PTS at home and the emergency vet was empathetic and professional and explained everything very clearly.

They took good care of my cat both times I was there. The second time, my poor boy needed surgery for a broken paw. The quote came to £5k, or just under £6k when including the fees for the consultation, overnight and initial medication. My vet was shocked and called it extortionate and honestly I agree. I was able to find someone with good reviews who did the operation for £2,5k and ‘only’ £500 per night of overnight care. People are desperate when bad things happen to their balls of floof. As okay as the care was, I just don’t think price gouging is right. I’d recommend checking prices elsewhere before agreeing to a treatment plan with Veteris!

My darling Thor, a beloved Turkish Van cat had always hated the vet. A cat owner since childhood, I had never seen another feline with the sheer terror of the vets he has. So, after he reached and passed his 20th birthday, I promised him, he would never go back again - the stress was too much. When he became ill during the heat, I was hopeful it was more and he became increasingly unwell, lethargic and obviously ill. Desperate, I talked to my vet, who recommended 'Veteris' if I should need an emergency vet to come out. They did - and the compassion, professionalism and reassurance that provided, made his final days so very much easier for us both. The lovely Leeya examined him carefully and as gently as a dove. As I said later in my thank you 'Would that every living creature had a Leeya in their life at the end'. She patiently and calmly explained her findings and discussed options clearly and openly with me. Together, we decided on a course of pain management. I will always be in her debt for the reassurances, support, intuitive sensitivity and professionalism. Thank you from the bottom of my heart Leeya and thank you Veteris for being there our time of need.

I can't thank the surgeon enough for what she did for my little hamster. My baby is only one year old, and all of a sudden, I noticed that she had a prolapsed cheek pouch, which required emergency surgery. It was Sunday around 1 AM, and another veterinary practice told us they couldn't perform the surgery. They said the only options were to wait until Monday, as no other emergency services were performing the operation for hamsters, or, if she couldn't survive that long, to put her to sleep. We were absolutely devastated.

We called Veteris straight away from there, and they asked us to bring the hamster for examination. The vet who examined her was incredibly kind, honest, and compassionate. She carefully explained my hamster's condition, all the possible options, and every risk involved. She was completely open with us and told us she had never performed this exact surgery before. However, she also explained that she had studied the procedure extensively and felt she could perform it. She never pressured us and made sure we understood everything before making our decision.

We decided to trust her, and I will always be grateful that we did. The surgery was successful, and my little hamster is now recovering well. They kept my baby for a few hours after the surgery for post-operative monitoring to make sure she recovered safely from the anesthetic before letting us take her home. The surgeon's honesty, professionalism, and willingness to help when no one else would gave our little girl a chance to live.

For the people who need information about pricing, the cost was 588 pounds for the emergency visit + surgery and post-operative monitoring + required medication. Thank you all so much for saving her life.

Very good customer service given over the phone and face to face solicitor d and patient care support throughout well done

Really pleased and thankful to the team at Veteris, especially Dr Ellie for providing exceptional consultation followed by extraction of foxtail from our dog’s ear. It was an emergency situation dealt with extreme care and precaution.
Thank you

Our Corgi Nugget got a grass seed lodged deep inside his ear during his morning walk at 7:30am on a Saturday. He was clearly in a lot of pain, crying, shaking his head, and desperately scratching at his ear. It was heartbreaking to see!
We first called our regular emergency vet (...a large company we’re registered with...), only to be told that it “wasn’t an emergency” and that we should book a routine daytime appointment- which was completely unacceptable. Thankfully, we called Veteris instead. The triage nurse was outstanding. She immediately recognised that this was an urgent situation, took all of our details efficiently, and advised us to come straight to the Hoxton Square clinic.
Emeline was absolutely fantastic. She carefully examined Nugget and expertly removed the grass seed from deep inside his ear. Thanks to her skill, and the expertise of the whole team, Nugget didn’t even need sedation. By 9:00am Nugget was completely pain-free and back to his happy, playful self. We honestly can’t thank the team at Veteris enough. We would recommend Veteris without hesitation to anyone needing emergency veterinary care!

Caring, compassionate and diligent emergency veterinary service in shoreditch. We are so grateful for their help and expertise at such short notice to bring peace of mind

I telephoned Veteris Vet's because my African Grey Parrots left eye was closed and swollen. A young lady named Rita come out to my home the very next day. I explained that my parrot Rocky was not hand tamed & hadn't been out of he's cage for over 25 year's for various reasons. Rita was marvellous very polite & very patient. She not only took Rocky out of he's cage but also showed me how to do it. Rita washed Rocky's eye out which was bloody & gave him an injection in he's belly & gave me medication for him. Rita then put Rocky down on the kitchen floor & he walked around, it was so luvly to see I cried Happy Tears. Rita was not only a Great Vet she also took time with me, I am now going to let Rocky out of he's cage daily & he will be a much happier parrot. I cannot Thank Rita enough for all her help & for making Rocky better, he's eye is fully open & he's doing well. I would recommend Veteris Vet's to everyone I know. Thank You again to everyone at Veteris Vet's & a special Thank You to Rita. Kind regards Linda Martin.

My regular vet’s out of hours said Veteris was where I needed to go at 9pm on a Friday night when my dog Rye limped in with a badly cut paw that wouldn’t stop bleeding.
The service I recieved was excellent, from the initial triage phone call, to seeing Natalie after only a short wait, who then said he needed surgery. She sedated him, stitched him up while I waited. We headed home 3 hours later. Natalie helped lift Rye into my car. Thank you!
Veteris are professional, friendly, helpful, efficient and reassuring. Highly recommend.

I would definitely recommend Veteris and would contact again in an emergency. My dealings with staff from Charlotte the Triage nurse to Enea the vet who came to my home were professional, caring and knowledgable. They were both empathetic and caring and I am happy to say my old boy schnauzer is now well. The concept of emergency care at home was new to me and is now definitely my preferred option. I received a detailed report of the visit - nearly two hours - so thank you to the colleagues who supported and to the efficient and effective systems which enable a concerned pet owner to feel reassured.

Rita, the vet who came to see us, could not have been kinder. Our little boy was heartbroken about our cat having to be put down and Rita handled it very sensitively, talking us through all the steps and giving us a few minutes alone once our lovely cat was gone. It was an emergency house call and the whole team were kind and efficient. It was a sad occasion but Veteris made it as smooth as it could have been.

I have always found Veteris vets to be kind and compassionate both to the cats and to myself. They do not rush you explaining every stage of the procedure and above all they give you time to say goodbye. When my old cat Rego had to be put to sleep Dr Louis even offered to leave the room while I said goodbye. I would not hesitate to recommend them.