Booking.com Reviews 402

Havde booket 2 overnatninger, fik bekræftelse, alt så fint ud, blev måneder senere ringet op fra overnatnings-stedet, at der var dobbeltbooket. Forstår ikke hvordan det kan ske.

Hice una reserva en la cual el alojamiento no aceptaba el check-in a la hora que yo solicitaba, me cancelan e intento cambiar la fecha me vuelven a cancelar y me cobran el importe después de 2 meses sigo esperando la devolución del Booking en el cual no sé hacen cargo habiendome cancelado ellos .Servicio al cliente el que personal bien pero no solucionan problemas pero si cobran el cargo sin haberme alojado .gracias Booking sois buenísimos

Stayed at Kittiwake 4 Mullion Cove bungalows mullion cove Cornwall tr12 7er from 4th April -8th April

Lovley clean and new bungalow , lovley location and the attention to detail inside bungalow was fab would definitely stay there again

Encore moins que 1. Impossible d’avoir quelqu’un au téléphone depuis l’étranger. Comment est ce possible qu’il n’y ai pas de wathsapp pour un service international. Quelle honte. C’est une horreur. Vous n’êtes pas un client vous êtes une CB. Aucun problème à régler car l’établissement et booking se renvoient la balle. Autant louer directement à l’hôtel et ne plus jamais passé par eux. A ÉVITER LE PLUS POSSIBLE

Nos sentimos totalmente engañados por Booking. A falta de menos de 24 horas de nuestra llegada a Londres, el apartamento canceló la reserva. Estuve una hora con un agente de Booking buscando alternativas similares y reservé otro apartamento, que dadas las fechas obviamente era más caro, pero el agente nos aseguró que se nos devolvería la diferencia de precio. Cual fue nuestra sorpresa que solo nos han abonado 60 euros (480 euros era la diferencia de precio que nos tendrían que haber abonado). Es inaceptable, así que no recomendamos para nada a Booking y nos hemos damos de baja, nos han demostrado que no son fiables.

Tengo una mala experiencia con Booking, reservamos en Punta Cana y se canceló la reserva a tiempo, el hotel nos cobró un adelanto de $295, y aunque se canceló la reserva a tiempo, no nos devuelven el dinero ni nos dan una respuesta, no volveré a reservar en Booking, no contestan los mensajes

Min veninde og jeg havde booket en rejse igennem booking.com. Flyene endte med at blive aflyst og da jeg ville have hjælp af booking.com's kundeservice var de til meget lidt hjælp. De prøvede at få os til at ombooke og betale 15.000 kr ekstra pr person for flysæderne, fordi der ikke var plads i economy, på trods af at vi havde fået af vide af vores forsikring og flyselskabet at de ville dække de ekstra omkostninger. Vil helt klart ikke anbefale booking.com i fremtiden og for din egen skyld, ikke spil tid på deres dårlige kundeservice.

When they have your bank card number on file, they can randomly charge you for anything. I had a charge appear on my statement for 93,62€, originally in Indian Rupees. This charge was unrelated to any reservation and I’m sure it was a glitch in their system but I have yet to receive a refund. Their customer service department is astoundingly incompetent. I’ve turned it over to the bank’s fraud department, filed a complaint with the CEC and will never do business with Booking.com again. You’ve been warned !

Confirmed villa booking not provided (property under construction). No relocation, double charged after promised cancellation, €5,600+ emergency costs. No response from Booking.com. Case escalated to regulator.

Having booked a villa in New Zealand and paid and received check in details 4 days prior to my change of location on holiday we were told the villa had cancelled and we needed to find new accommodation.

In fact the villa was still available and awaiting our visit this I finally managed to find out by talking directly with the owner. However Booking.com did not help or even provide a contact and the only way we could secure our stay was to rebook and repay for our hols. All of this was only achieved by the help of the owner. This created great anxiety,cost and ruined my holiday.
Booking.com did repay my money and offered £15 refund. But this did not even cover my mobile top up and certainly did not compensate my family for the hassle and misery.

Conclusion DoNot use Booking.com as a traveller or landlord. They haven’t even bothered to respond to my email to them.

On a personal note AirBnb were great. Use them instead!

Helt umuligt og komme til og snakke med en person når man har brug for hjælp.og når man skriver til dem via deres hjælpe center siger de bare du skal ringe og oplyse et booking nummer jeg aldrig har modtaget. Nul stjerner

I had booked a hotel in Liverpool in June,and paid the price but did not receive an invoice.The payment is 'pending' on my bank account with no reason for not receiving the booking.I am more than disgusted also that e-mails I sent have been returned as 'no address'.

We booked accommodation through Booking.com only to find out that it was a fraudulent/scam accommodation. booking.com removed this accommodation from there web platform once they realised it was a scam. They still refuse to refund the booking even though they know its a scam, stating we a still waiting to hear back from scam accommodation to refund my booking! Crazy
its been over a month and booking.com don't want to know about it.
If they allowed

Es una plataforma que al menor inconveniente que tengas no responde para nada.
Para cobrar no tiene problema, pero en cuanto el alojamiento no te da una respuesta o tienes un problema booking se desentiende totalmente.
Atencion al cliente es nefasto, me han colgado el telefono, me han dejado sin contestar, me han hablado de mala manera.
No tengo intenciones de volver a usar esa plataforma y haré la denuncia correspondiente a defensa de consumidor. Pésimo servicio!!!!!!

Helt umuligt at booke når man har hund. Man kan ikke stole på søgningen. Ellers har jeg været tilfreds.

I've been victim of FRAUD on Booking. A fake apartment, that Booking rated 3 stars... I was not the 1st victim.
Booking gently confirmed my reservation and, when i suspected fraud, told me to wait 48h or to call the owner. When i called their number, a poor italian man told me it was a scam. I wasn't the 1st person to call. I informed Booking, they did not react, i had to solve all this alone, and blocked my bank card.
All this time they did nothing, people could nicely get stolen by this fake owner.
For me, never trust this site... It's a real shame.

Desastre. Me cancelaron después de llegar al aeropuerto. No es confiable.

Cancele una reserva y no me han reembolsado el dinero de la limpieza, como les reclame lo que me cobraban por paypal porque estábamos en alerta roja, después de decirme que me lo daban me dicen que haber reclamado todo el dinero con paypal, les pido la hoja de reclamaciones y se niegan a dármela, no volveré a reservar nunca más con ellos y procederé a la denuncia , ya que no voy a pagar 70 euros de una limpieza que no han hecho y de la que tengo mensajes de booking diciéndome que me la reembolsaban

Booking dot com cancelled my booking 2 days before I was due to arrive after collecting my payment months in advance. Did not offer replacement accommodation and therefore I had to book myself and be significantly out of pocket.
Been dealing with Customer Services for weeks and getting no where. Even emailed CEO who, just ignores emails.
Do not deal with this company if you want any Customer Service Supp

Compré un billete de ida y vuelta de Madrid a Barcelona. y pagué un suplemento de 21 euros lo que me daba derecho a cancelar; cancelé el billete en el plazo legal con mucho tiempo. y no me devolvieron el importe completo. lo reclamé a paypal porque había pagado con paypal. y lo resolvieron a favor del vendedor. de. unos 9 € aproximadamente no voy a utilizar esta empresa me siento estafada