Virtual Machine Solutions LLC Reviews 

More than two months down time. Cannot update ticket because they block updates. Only responses are AI. Last response 12/31/2023. Today I find that the server that hosts my service is actually up enough to host web-mail login pages and a default page related to "Control Panel" and suggesting to contact the webmaster at the server (lax2z017). This is an aggregious violation of their SLA. When I login to my Virmach account, I can click the open cpanel link, and it times out with a message to contact support, but if I do make multiple support tickets they close ALL of them (based on past experience, and I can prove this via my account message history). They say they provide refunds for down time, but I have no idea how to do this because it seems to be via the ticket system and numerous attempts at using the system seem to make it VERY difficult or impossible to actually learn how to contact a human. Now I also just found out that someone else has control of where the NS records for my domain point! The name server DNS records have been changed to cloudflare servers, and because I do not have access to the control panel, I cannot access DNS settings, and they now point to some gambling web site. ICANN shows I still own the domain because it still lists the date I bought the domain, but with NS settings wrong I cannot use it.

Servers have been down for many months without any updates. Ticket was answered by AI without any solutions.

I have been using it for 2 years and have 3 vps in my account. Recently, all vs have been suspended without any explanation, and no one has responded to the work order.

Thief and fraudster
Please report them to the international police so that they can be arrested as soon as possible
All servers only work for a few days and then go offline and stop responding
Never use these scammers
Warning
Warning

Terrible support from Virmach
I bought a server for 3 months
The server goes down three to six times every month
Server uptime is below 20%
They don't answer the tickets
The servers were down for 1 week this month and they do not post anything in the network status page and do not notify the customer.
I have a client on my server and this site is officially scamming people, please take care of it
They are scamming with this work!!!

If you want to order any services, please make your choice carefully.

THIS WILL BE an irreversible operation.
SLA is not suitable for this Company.
Your ticket may fall on the deaf ears.

Services go down often with very little follow-up from tech support when you open a ticket. The VPNs are cheap, but not worth the hassle. I won't be renewing.

My vps was somehow suspended and I wasn't allowed to ask why, it's just a robber baron company

My server was suspended for no reason even though I was fully complying with the TOS. The ticket I submitted was directly closed without any explanation.

Stopping the service for no reason is too junk

My vps traffic was abnormal, with 100G less traffic every month. I submitted a certificate, but he did not process it and fooled me.

The service I purchased was canceled without any notice, no refund is possible, and the merchant has no credit.

They have the worst service.
There are several days off per month.
Disgusting
It is not worth the test.

If you plan to run anything that requires more than 40% uptime do not use this provider. you will be down for half of every month. I am not joking about this either, probably the worst uptime of any VPS provider you can possibly go to and I have sampled at least 20 companies.

Almost 3 months, my vps has been offline. Several times, I requested them to transfer to another node without files! They refused. They wanted $15 for transferring after 24 hours of creating ticket. I did not pay. I told them to cancel vps and refund my money. They refused. Even though they will not provide any refund for these 3 months.

Still using them, but they were waaaay better before, until 2020. Over the past years, support became terrible, new servers don't work but you don't get money back and reinstall via support takes days or even weeks!

I asked for a refund because I never received the product I paid for but they close the ticket without answer and marked it has resolved! Look at reviews, before buying from Virmach!

To be honest I think that the compagy will be out of business soon because every single reviews are from people who got their money stolen. It's impossible to stay in business with the way they act.

If the VPS can be made to work, it is acceptable, but it generally fails and they are not able to reimburse the days lost. Likewise, they do not know how to serve customers and then they hide behind their absurd procedures to avoid refunding for VPS that do not work.

Hice parte de su programa de afiliados,
gane algo de dinero con las comisiones, pues lleve a varios clientes recurrentes (mas de 60 usd) pero jamas pagaron mis comisiones,
llevo 2 años intentanto retirar ese dinero, pero no, se lo robaron, son pesimos en servicio a cliente y son ladrones, literalmente son ladrones

I was part of their affiliate program,
I made some money with commissions, because I had several recurring clients (more than 60 USD) but they never paid my commissions,
I have been trying to withdraw that money for 2 years, but no, they stole it, they are terrible at customer service and they are thieves, they are literally thieves

VirMach servers always have an issue, or are down, or insert excuse. Trying ANY other host is a better option, to save yourself a lot of time. I know it's cheap, but the value you get is in downtime, you don't want to pay for that.

ONLY PROBLEMS, NO SOLUTIONS.

Thanks for reading, have a nice day.