Virtual Machine Solutions LLC Reviews 

Absolutely no communication whatsoever with you.

Service down for days, support unresponsive. Don't host important stuff here.

been an affiliate for this company for many years. But they stopped paying out commissions for the last 3 years. There is 0 responde to tickets, service is non excistant. So they love taking customers u sent, but wont pay-out comissions. Its a shame they treat partners this way. Made this company 10.000$s of dollars and they still throw you under the bus. Shameless company if you ask me.

Last time I said I was leaving Virmach but something happened and I forgot about it.
This time when they bring back the service, I'll get my files and close the service.

This is getting unbearable - how can a service be down for so long without communication with clients?

Never try even if it is free
They have insanely bad service
Awful

They are scammer. I ordered vps ...it say pending many days they can not provide vps. ..... Please don't buy there vps .... They are scammer.

This is an update to the review below. After the review was posted, VirMach did refund the last two billing charges which covered the time which had the consistent down time.
I still feel that the way I was treated was disrespectful to a paying customer. The part I called fraudulent is where there is an automated billing system charging even when the 99.9% promised uptime had failed.
I don't want to bad mouth VirMach as a whole because for many years they were a good provider, but what they have put me through lately was below mediocre.

The following is my original review...
***********************************
Dear Fellow Customers and Potential Victims,

With a heavy heart and a profound sense of disappointment, I am compelled to share my harrowing experience with Virmach, the VPS provider I once trusted wholeheartedly. Our journey began in February 2018, and for years, I believed in their promises of reliable service and customer care. However, the recent events have shattered that belief, leaving me feeling violated, abused, and utterly disrespected.

Over the past two months, my business has endured immeasurable losses due to the incessant and extended periods of downtime with my VPS. As a trader in the fast-paced markets, every minute of inaccessibility has cost me dearly, jeopardizing my ability to execute crucial trades and leading to severe financial setbacks.

Despite reaching out to Virmach's Technical Support with my urgent concerns, all I received was a generic response from their AI Assistant, VirBot, offering no reassurance or acknowledgment of the severity of my situation. It has been over a day since my last contact, and not a single human representative has taken the time to address my distressing predicament.

To add insult to injury, Virmach had the nerve to charge my card for each of the last two months, despite providing nothing but constant downtime and a complete lack of service. This blatant disregard for their loyal customers is utterly unacceptable.

To make matters worse, there is no live phone support to contact them, leaving us stranded and voiceless in our time of need.

As victims of Virmach's fraudulent practices, it is crucial that we unite and raise our voices on every review website available. Potential customers must be warned about the appalling treatment and complete lack of accountability displayed by this company. Our collective experiences will serve as a cautionary tale to those considering Virmach's services.

I implore every affected customer to take action and call upon the Better Business Bureau to file a formal complaint against these fraudsters. It is imperative that they be held accountable for their actions and the damages they have caused to our businesses and livelihoods.

In conclusion, I find it disheartening to have placed my trust in Virmach, only to be met with indifference and callousness during a time of dire need. I urge each reader to take this warning to heart and think twice before entrusting your business to Virmach. Let us stand united in our pursuit of justice and ensure that no other customer suffers the same fate we have endured.

Sincerely,

R.P.
Virmach Client since 2018
Date of this Review: July 26, 2023

Half my services are always down.

I definitely recommend any other host, even a summer host will have better uptime before deadpooling.

stay away, they said servers crashed for over 2 months now, and they don't reply at all to any tickets.

Bought E3 Dedicated Server (240GB SSD, 32GB RAM)
Managed Dedicated Servers on 27th April and made payment via crypto. It been a month and no server has been provided, no reponse to any ticket created. They are ripping people off their money. They even sent another invoice and they havent even provided the server for the first payment. DO NOT BUY ANY OF THEIR SERVICES!!!!!!

SCAM ALERT, MY VPS NOT START AFTER BUY, 20 days no reply ticket

My Virmach hosting still "pending" for 3 days and ticket had no reply. really terrible product and service.

I wonder if their products was fake, and totally a SCAM.

server is down for days now, no reply from support, no info about it..nothing... can't migrate as i can't access my data...terrible

My Experience with VirMach solution is very bad, There response takes weeks. And they charged me extra money without any purchase. And for customer support they charge 5$, who does that. I wish I had bought from somewhere else wasted money.

Support skal opgraderes.. Der sker intet i min support ticket. Derudover er det også utrolig svært at oprette en support ticket. De vil super gerne have dig til at vælge en kategori, hvor den så fortæller dig hvordan du skal løse problemet selv. En dårlig måde at skære ned på omkostningerne.. sæt dog priserne op i stedet

IPv6 Request Button appeared. Click. A new ticket created. 4 months later, ticket still there untouched.

If you check the status page, about 20% of their servers are down at any given time. Unreliable. Support not helpful.

Your virtual server will go down, you will lose data, they wont communicate with you and they will bill you for it as if nothing is wrong.

Shockingly bad service.

I have been a customer of Virmach for several years. For a while they we good, but something has changed recently.

A few weeks ago I lost access to my VPS. I tried for several days to file a ticket but the ticket system was broken. Fail. Eventually, I paid for extra support so I could access the live chat. That took 24h to process. When I got access to the chat I requested help but never got any reply. Fail.

I gave up in the end and switched to another provider.

Virmach are a joke. Not recommended at all.

They are cheater. No legit business and they don't know what does commitment means.

bad, stop service for 3 months.

Not good. Very unprofessional service