Virtual Machine Solutions LLC Reviews 

910
TrustScore 1 uit 5

1,2

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Beoordeeld met 1 van de 5 sterren

I purchased a VPS from this company, and after more than two months my order is still stuck in “Pending” status. I opened a support ticket, but nobody responded at all. It feels like there is no real... Toon meer

Beoordeeld met 1 van de 5 sterren

The most disgusting hosting I've ever used. One of the purchased servers does not work at all, there is no connection - support is silent, reinstallation and reconfigurations do not help. The domain n... Toon meer

Beoordeeld met 2 van de 5 sterren

I submitted a refund request via Ticket #567042 on 05/10/2026, which was the exact same day of my purchase (fully compliant with the 7-day refund policy). I paid via Alipay. However, this ticket has b... Toon meer

Beoordeeld met 1 van de 5 sterren

Support is totally unresponsive. Service experience is terrible as the host seems to randomly reset after a few months without any warning. 2FA emails have stopped reaching my inbox and ther... Toon meer

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TrustScore 1 uit 5

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(910)

24 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Giant Scam Company&Stealer!!!!!

Giant Scam Company&Stealer Company, I used this company's VPS over 2 years, currently when I bought a flash sale VPS, haven't used it for a while, they locked it down without notification but just set my account on hold with ridiculous reason- multiple accounts, when I ask them how to solve it, they never reply, after that, I just filed the dispute, then they release my VPS but still keep my account on hold.
after that, they released my flash sale VPS, I cancelled it, then they start to execute their scam&stealing plan on me, send me email alert and ask me to cancel the VPS due to the dispute record.
I did cancel it, but they never refund my money. WATCH OUT!!!!!

20 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BEWARE!!!!!

BEWARE!!!!!! STOLE MY CREDIT CARD!!! I'M FILLING COMPLAINTS WITH EVERY GOVERNMENT AGENCY!!! NEVER DONE BUISNESS WITH THIS COMPANY EVER!!!!

19 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

worse hosting

two of my vps are offline for 3-4 days because of disk issue. They are not still able solve the problem. Support is not responsive. They are now money freak. To open port 25 needs $5 one time. same for port 80/443. Why do people need server without port 80/443?

3 januari 2023
Review zonder uitnodiging
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

We do not block port 80/443 or port 25 by default but if you're running a production server that uses these ports, it allows us to combat phishing emails and phishing websites by charging this fee, and includes support for verification/communication and dealing with abuse reports related to your service for mailing and website requests such as DMCA takedowns.

We cannot communicate regarding outages because we focus on dealing with the outages. That does not stop people from opening tickets, which means there usually ends up being hundreds of others all opening tickets requesting an update. Therefore, we only update everyone simultaneously on our network status page.

Beoordeeld met 1 van de 5 sterren

ridiculous server performance

ridiculous server performance, I hosted a VPN service on it and performance is abysmal, absolutely unusable!
I ordered a German server but received a US one!! contacted support weeks ago still no answer!
stay away...

Update:
To answer the reply I received no it was not a german IP, I checked multiple IP check websites and all of them said US and I satup VPN connection for the server and the ping I received was way above the number it should have been.

If the issue were from my side, all the issues wouldn't disappear after changing to another VPS provider.

15 december 2022
Review zonder uitnodiging
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

Thanks for providing more information per our request. I see that you ordered a server in Frankfurt, and received it in Frankfurt as expected. I've verified the IP address of the service, it also geolocates to Frankfurt on db-ip.com. I checked the monitoring logs from the time you had your service, and CPU usage on entire server was at 50-55% and network port was not saturated (only at 60Mbps out of 1Gbps average usage.) Perhaps you were connecting to the VPN from a far away location and had network issues on your end, not ours.

Beoordeeld met 2 van de 5 sterren

Currently highly discouraged

Currently highly discouraged, no assistance. I've had a couple of VPS's for years with no problems, but this year they decided to arbitrarily change IP addresses and one VPS became unreachable: I asked for assistance for months and got no response, until I canceled the service by taking a VPS from another provider. I don't give a star for the past and will only keep a VPS with them until I need no assistance.

28 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service. Virmach just suspend my service without any early alerts and refuse to answer my tickets.
And their support is really bad,long downtime and treat customers according their rude ways. please don't trust this provider.

20 oktober 2022
Review zonder uitnodiging
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

Hi, you created two tickets on October 20th and wrote the review on October 20th. One ticket was closed by you on October 20th. The other received a reply on October 25th.

The server you were located on, from signup until October 20th, had no downtime at all (it's current uptime is 281 days.) You created a ticket regarding service going into kernel panic, this isn't a downtime, it's because your VPS ran out of memory (you were attempting to run something that would not run on that much memory.)

Finally, your service was suspended for breaching our terms of service. There's no alert system before suspensions for major ToS beach.

Beoordeeld met 1 van de 5 sterren
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

Our instructions on one ticket were ignored and you opened a second ticket which caused a delay in the ticket being sorted properly.

Beoordeeld met 1 van de 5 sterren

No more replies to my tickets for two…

No more replies to my tickets for two month, and my last VPS order still hasn't been installed after two weeks! Really bad service for two month!

1 september 2022
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

I see you wrote this review on September 1st. In late June/July you opened a ticket and then closed it. Then in July you opened a ticket, and you closed that one as well. "Closed by Client." Other ticket appears to have received a response in August, about one week before your review stating no replies.

Beoordeeld met 1 van de 5 sterren

Virmach doesn't even deserve 1 star

Virmach doesn't even deserve 1 star. It is the worst service ever I've had in my life. The internet connection of my VPS was gone suddenly 1 month ago. And I've been waiting for just an answer to my support ticket for 1 month also. They charge the credit cards but their system is down, their support is down, and even their website is down. Stay away from this bad company.

1 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't Use this Scammer Company

Don't Use this Scammer Company
Support Team is Poor
I open the ticket on 08/21/2022 tid=983857 They Did not Reply for the last 1 Days Gone, Even though I Paid 1 Year for a VPS

My Recommend is not wast Your Money Here,

23 augustus 2022
Review zonder uitnodiging
Logo Virtual Machine Solutions LLC

Antwoord van Virtual Machine Solutions LLC

Service was experiencing an issue which was automatically resolved shortly after your review. Your ticket was not created using the appropriate department and we warn against delayed responses on the ticket creation page for the department you did select. Your service returned online and appears to have been stable since then, receiving the full duration.

Beoordeeld met 1 van de 5 sterren

Im sure VirMach has become scam

I am sure VirMach has become scam. You should not register, use or deposit money on this platform. There is no cloud computing service that does not support users for 1 month, my support ticket has been 1 month, no response. And no one has received a response from VirMach either. I warn all new users intrigued by VirMach's price. It's a scam

17 augustus 2022
Review zonder uitnodiging

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