Virtual Machine Solutions LLC Reviews 

Since the ryzen "upgrade" half of the servers don't work and they're not even responding to support tickets. They weren't that great to begin with and now they totally suck!

Not to mention they disconnected their phone! Basically... they skipped town with the money :-(

STAY AWAY, FAR AWAY!

Performance increase after the migration to Ryzen Server. Price is also very competitive.

Zero customer support. They don't respond to emails, the phone number on the website is disconnected. Complete loss of trust for this company

This site is terrible. I made an account on the site some time ago and recently, I started going through my saved passwords to delete accounts I don't use. Last week, I made a ticket on their site and have gotten no response from the staff. I then made another ticket with priority support and still haven't gotten any response.

This company lacks response to their tickets, which is rather ridiculous. Please avoid making an account and/or purchasing products with this company because you will just get ignored.

Personally, I think this site should be shut down due to the neglect and poor maintainability the staff have with this site.

It was OK for some time but suddenly they initiated an upgrade to other servers (these last 4 days) without asking the clients consent and now no access to the servers, CPanel and all sites are down. Disgrace of a company.Most probably cancelling my service with them unless they refund me the days it's been down.
UPDATE ON 07/16/2022. Server still inoperative. My sites all down. Tickets still not answered after 2 weeks. Their migration started end of June, they still have problems. Those here that post a positive review are either people from Virmach or were lucky to be on a server that is working but most servers aren't.
UPDATE ON 07/20/2022. Requested cancellation of service. Was informed that I am not entitled to any refund. I paid them $420 for the whole year. I have already lost 20 days without service and then I will lose August, September and half October 2022.
Reach your own conclusions: DO NOT PURCHASE FROM THIS COMPANY. THEY COULDN'T CARE LESS ABOUT CLIENTS.
Update 03/24/2023. Virmach has requested TrustPilot to contact me so I provide more information. More information about what? All my sites disappeared after they did the upgrade of their servers and I could never recover them Besides, they NEVER offered any help to recover them. So I lost my sites and the money I paid to them for the whole year. What else can I add? And what about the other people that went through a similar situation? Are they lying ? What I said in this review is the ABSOLUTE TRUTH and if TrustPilot removes this review for ANY reason they are letting a company of scammers to get away with it. Nothing else to add. Virmach: this is not the right time to try to clean your bad reputation.

They migrated the server without notification and lost whole data and no tech reply tickets. Avoid this company.

Update:
don't try to blurry focus, the reminder you sent on march 2022 is for another server. and I kept asking about the migration date, but no one replied. Your services are so sh*ty.

Servers have been down for almost a week and my "priority ticket" has not been responded to in over 3 days. 0 communication from Virmach about the matter.

Update: 5 days of downtime and still no response to support ticket

Update 2: For anyone having issues with their VPS not having internet and can connect through VNC follow this guide: support.microsoft. com/en-us/windows/change-tcp-ip-settings-bd0a07af-15f5-cd6a-363f-ca2b6f391ace#WindowsVersion=Windows_8.1_or_Windows_7

Choose "Obtain an IP address automatically" for "Protocol Version 4" then click save.

Your internet should be fixed so you can properly connect, download your stuff, and find a new provider. :)

they didnt give me vps i paid for makes no sense

Since I had bought a virtual machine, it will always was offline. I couldn’t use it. So I continually contacted the techniques and Open the problem cases, But no one dealt with them. Finally I canceled the virtual machine, no money refunded.

My server is inaccessible for more than week, control panel is broken -- I cannot restart it, 3 support tickets are ignored. But you don't forget to issue bill for next month and get payment. The service is a scam.

They initiated some internal migration without even informing the customers. Now my remote desktop is unavailable for last two days. They are not replying to tickets, and the status of migration is showing "will be completed soon" for last two days. This is unacceptable by today's service standards. I will definitely not be renewing.

(Edit) One week and counting - still unavailable. Horrible.

The price is cheap, although the reply to the ticket is a bit slow recently, the overall is very good.

When I use my Mac book Every half an hours server has been offline
Has to reboot again
Not satisfied at all
Finally bought new Microsoft computer to resolve this problem. Now going to be cancel this service at all

Virmach has a lot of products, they are affordable and VPS works very fine!

Worst support ever!With ticket never reply!