I made a mistake when ordering. I informed the team at vvs box and got a reply within 8 hours and they had fixed my mistake. Super helpful… I’m extremely happy with my cross ring will definitely be a... Toon meer
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I honestly feel like this company is top notch. For instance I ordered a custom piece and something in stock on the same order. They sent me the in stock while they work on my custom piece. Most compa... Toon meer
Bedrijf heeft geantwoord
Flawless. Got my order in under 2 weeks. No complaints and will be ordering again today! Excellent quality as well. Ignore the bad reviews. This company is legit!
Everything is good except there should be an easier way to track your package & they should give an estimated delivery date upon purchasing... I've looked everywhere for it to simple. so if there is a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
VVSBOX is a contemporary jewelry brand inspired by hip hop culture and modern street style, offering chains, pendants, bracelets, rings, earrings, grillz, and custom pieces designed around individuality and confidence. We focus on craftsmanship, detail, and material selection to create jewelry that is durable, refined, and suitable for everyday wear. VVSBOX represents bold yet versatile design, combining statement style with modern simplicity. We provide a reliable global shopping experience with secure payment, worldwide shipping, and responsive customer support, and continuously improve based on customer feedback. Thank you for choosing VVSBOX.
Contactgegevens
Verenigde Staten
- +1(808)216-0982
- service@vvsbox.com
- vvsbox.com
4,2
Goed
465 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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You'll be lucky to receive anything.
ordered $308 worth of jewelry because it said I'd get before Christmas this past year. I ordered 12/4. After waiting for ever and getting the run around from vvs box for a bit I told them I was going to leave bad reviews and on and 1/12 they said Gofo lost the package once it was given to them. gofo said they never physically received the package. vvsbox eventually told me to file a claim through the extra seel insurance I took but it had to be within so many days (like 7) of verification package was lost. coincidentally seels website was unusable and would not allow me to file the claim after spending hours trying to get it to. After days of trying and emailing back and forth get me absolutely no where and the allotted time passes they tell me there's nothing else they can do. so basically somehow the exchange from the international carrier to the local carrier my package was lost and I'm out my 308. I have receipts for everything I'm claiming I just wish they wouldnt have bs'd me for weeks and owned it. No offer to send replacement partial refund nothing, it was just a "better luck next time" type thing. NOT SURE WHO LOST IT BUT I KNOW NOT ONLY DID I PURCHASE 3 "W' PENDANTS AND 20" CHAINS I PAID FOR THE EXTRA INSURANCE AND RECEIVED ABSOLUTELY NOTHING. Terrible company, terrible communication, terrible customer service, terrible "insurance" it's all bad.
they responded to this trying to give excuse. no offer to make anything right, and didn't even look into my actually account just have a pre written response they give everyone who does a bad review.
STAY AWAY FROM VVSBOX
2 december 2025
Review zonder uitnodiging
Antwoord van Vvsbox
Dear, we’re truly sorry for the frustration and disappointment this situation has caused.
We understand how upsetting it is not to receive your order. However, for any refund or compensation, we must have supporting evidence and cannot process it based only on a description of the situation.
Since you purchased **Worry-Free Purchase insurance**, we directed you to Seel so you could submit the necessary evidence and apply for compensation.
In most cases, we also provide proof of delivery, such as a delivery photo showing the package at the delivery address, to confirm that the order was shipped and delivered.
We genuinely value every customer’s shopping experience and are sorry for the inconvenience you experienced. 🙏
The pendant was masterfully crafted
The pendant was masterfully crafted, Great weight and finish.Great Quality all the way around.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
We’re thrilled to hear that you’re happy with the craftsmanship, weight, finish, and overall quality of your pendant. Your kind words truly mean a lot to our team! We hope you enjoy wearing it for a long time. ❤️
Terrible shipping updates
Ordered my product A MONTH AGO, and I’ve received exactly ONE shipping update since then. And when I say “update,” I mean they literally sent me “Order Update: Shipping Pending.” That’s it. No tracking information. No location. No estimated delivery date. No explanation. Nothing.
At this point, I have absolutely no idea if my order is sitting in a warehouse, stuck in transit, still being made, or just forgotten about completely. How do you take someone’s money, go silent for a month, and then have the nerve to call “shipping pending” a legitimate update?
This is beyond disappointing and honestly some of the worst customer service I’ve experienced. I shouldn’t have to hunt down information about an order I already paid for. If this is how this company handles customers after they get their money, I can damn sure guarantee I’ll think twice before ever doing business with them again. Absolutely ridiculous.
Still no new updates btw ordered in July
29 juli 2026
Review zonder uitnodiging
Antwoord van Vvsbox
We’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it is to wait this long without clear shipping updates.
Please contact our customer service team as soon as possible with your order number. We’ll check the latest status of your order and provide you with an update as quickly as possible.
We sincerely apologize for the poor communication and appreciate your patience. ❤️
I am very happy with All the chain
I am very happy with All the chain. And so nice people work there. All the time they answered me my quetion in Emails. The communication is incredibly good.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your wonderful review! ❤️ We’re so happy to hear that you love all your chains and had such a positive experience with our team. Your kind words about our communication mean a lot to us!
Good deals very fast shipping
Good deals very fast shipping
21 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your kind review! ❤️ We’re thrilled to hear that you’re happy with our deals and fast shipping.
Antwoord van Vvsbox
Thank you so much for your review! ❤️ We’re thrilled to hear that you got exactly what you wanted. We truly appreciate your support and hope you enjoy your jewelry! ✨
The communication could be better but…
The communication could be better but either than that i am very satisfied with the chain i purchased.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your honest feedback! ❤️ We’re very happy to hear that you’re satisfied with the chain you purchased. We also sincerely apologize if our communication could have been better. Your feedback means a lot to us, and we’ll continue working to improve our customer service. We truly appreciate your support!
The website is easy to navigate
The website is easy to navigate and based off the quality of the jewelry purchased before by friends and family, urged me to go ahead and made purchases myself
18 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your kind words and for choosing us! We’re thrilled to hear that you found our website easy to navigate and that the positive experiences of your friends and family gave you the confidence to shop with us. We truly appreciate your support and hope you love your jewelry just as much!
Wonderful price stunning juelz
18 augustus 2025
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your wonderful review! We’re thrilled to hear that you love your jewelry and found the price to be great. Your support means a lot to us, and we truly appreciate you choosing VVSBOX. We hope to serve you again soon! ❤️
Awesome peice
Awesome peice
Exactly like pictures
High quality
Heavy
Stones set nicely
14 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your wonderful review! We are glad the item matches the pictures perfectly. Hope to see you again soon!
I went off the reviews they where great…
I went off the reviews they where great reviews so i order from VVS I will update when I receive my necklace and pendent arrive
11 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you for trusting us based on our reviews. Looking forward to your feedback once you receive your items.
Diamonds dancing
Diamonds dancing, order was shipped quick happy with the product.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your kind review! We’re glad you love your piece and enjoy the sparkling dancing diamonds. Hope you will keep enjoying it.
The order came as expected
The order came as expected, brilliantly crafted and beautifully designed and created.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
thank you so much for your wonderful feedback! We’re thrilled to hear the item arrived as expected and that you love its craftsmanship and design. It means a lot to us. Hope you enjoy wearing it and we look forward to your next purchase!
My necklace tarnished not even 6…
My necklace tarnished not even 6 months. And now it just broke out of no where.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
We are truly sorry to hear your necklace tarnished and broke in less than six months.
Please note that, except for 24K solid gold, no jewelry can be guaranteed to never oxidize or fade. The item is finished with a protective coating to help maintain color and extend its wear time. Proper wearing and care are also important. Please refer to the care instructions for details.
https://vvsbox.com/pages/craftsmanship-maintenance
Good selection with reasonable prices
Good selection with reasonable prices. They constantly have sales and discounts available as well
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you for your great feedback! We strive to offer diverse selections at fair prices, and we’re glad you enjoy our promotions. We hope you continue to love your jewelry, and we look forward to your next order.
It was easy to purchase
It was easy to purchase. Not confusing at all
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your kind feedback! We’re glad to hear our purchasing process is straightforward for you. We hope you love your items.
Absolutely love this website I’ve…
Absolutely love this website I’ve purchased over 600$ worth of items from the 24/7 customer service line to look of the actual pieces itself
6 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your amazing support! We truly appreciate you spending over $600 with us. It means a lot that you are happy with our customer service as well as our jewelry. Hope you love every piece you got!
I love the name piece
I love the name piece. And I can see myself ordering again from here
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for your kind words! We are so glad you love the name piece. We really appreciate your support and look forward to your next order.
Grate quality it was better then…
Grate quality it was better then expected and the delivery time was not long and customer service got back to my questions and made sure I was satisfied I will be ordering more and telling all my friends vvsbox is a major vibe
30 juli 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Thank you so much for this fantastic review! We’re thrilled the quality exceeded your expectations and happy our team could assist you promptly. It means the world that you love VVSBOX and will share us with your friends. We can’t wait for your next order!
Great product
Great product, price,quality and gd customer service!!
28 juli 2026
Review zonder uitnodiging
Antwoord van Vvsbox
Really appreciate your support! Happy to know everything works well for you. Welcome back anytime!
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