Vvsbox Reviews 

Top tier experience frfr. I’m 🎸 rocking with em🎆🎇🧨

Quality
Product
Selection

Was an iasue or some confusion when it came time to mark Payment but I got it figured out, now I just Recieved odder number 5/6 and I’m already scoping out the next piece

Quality merchandise and very nice service team quick response if u have any questions..

I had a pretty good/fun time editing my own custom pendant and it is actually very reasonably priced and especially with all the sales going on right now I took advantage while I could I can’t wait for my custom pendant and chain to come in !!

Good product!! Worth it

Working with vvsbox to create my piece was a great experience. Great quality and design was exactly what I was hoping for. They helped bring my vision to reality and I can’t wait to get my next piece done. I found my jeweler!

Love my pieces! Ran into a problem but their customer service prevailed! Shipping was good. They have some quality pieces!

I have no complaints about my jewelry. It’s nice looking and fits perfectly! Thanks I’m a return customer for the third time with you guys .

Love it great for us

Fabulous jewelry

The watch clasp dont fit thru the watch hole where u close it ,the watch looks so disappointing no Shine,no bling its not good very very, very disappointing. I don’t even want it no more I just hope my custom chain comes out awesome and magnificent. Then this disappointing watch.

they dont cooperate when you want a refund been 3 times they said in 2 weeks they will ship it nothing going on they keep pushing the time frame, now left on delievered emails and messages for days, poooooorr communication pooorr business, just dont order if you dont want an headache. very veryyy bad and seeing other peoples review you can see that it is repetitive crap.

Smooth transaction and easy flowing shopping site

Order vv24987 Tracking Number
GFUS01058224604291
The package was on my porch when it was delivered, but it was empty. It appears that the back of the package had been cut open, the contents were removed, and the package was then taped back together before being delivered. Unfortunately, we do not have an active Ring camera subscription, so we are unable to access any video footage. Based on the condition of the package upon arrival, it appears the damage occurred before or during delivery. If the delivery driver was not responsible, I would have expected the driver to note that the package had already been cut open or was visibly damaged at the time of delivery. I would appreciate it if this matter could be investigated further and a resolution provided.

My chain and pendant finally came in and I love it great quality shines like the sun and feels amazing on me will purchase again soon .

Beware the product is not as described and has 0 durability. Looks good coming out of the box. But after 2 days of wearing it, faded and left a green ring on my wife's neck. I contacted customer service before writing this review. They told me they could not return the item because of their policy of after. It's been worn. They do not accept refunds and offered me thirty percent of to purchase more jewelry to fade in my opinion this was unacceptable resolution. My suggestion would be to buy elsewhere if you want any quality or if you want someone to stand behind their product

IF I COULD GIVE NO STARS I WOULD .. THIS IS A CORRUPT JEWELRY CO. THE MATERIAL IS TERRIBLE WHERE AS I TRULY BELIEVE THE JEWELRY COMES FROM A TOY STORE…THEY SOLD ME JEWLS THAT WAS FADED AND LOOKED LIKE SOMEBODY WORE IT. AND THE GOLD CAME OFF AND THEY REFUSED TO REFUND MY MONEY>>>>>BEWARE THESE SCAM ARTIST<<<<< 💢CHECK RESPONDSE FROM VVsBOX AND THEY STILL WONT REFUND MY MONEY NOT EVEN 24HRS OF RECIVEING THE DAMAGED PRODUCT ..

I made this review for one reason: I didn’t have this information before I bought this chain.

This piece is visually impressive — heavy, well-designed, and eye-catching. No complaints about appearance or shipping.

The issue is accuracy in how it’s described.

The product is marketed as moissanite and S925 silver. However, I confirmed through direct communication that:

* It does not have a 925 stamp
* The base metal is copper
* The moissanite quality varies

After receiving the item, I tested the stones myself and they did not pass a diamond/moissanite tester. I also requested a GRA certificate, but since the stones did not test correctly, the certificate does not hold practical value.

This is not about attacking the company. It’s about setting expectations.

If this item were clearly labeled as CZ with a plated base, the experience would have been completely different. The product would still be appreciated for what it is.

There are other brands that are transparent about their materials and still maintain strong customer support.

My goal is simply to provide the information I wish I had — so the next person can make an informed decision instead of buying blindly.

‼️Update After Company Response‼️

It’s actually funny how I’m not the only customer reporting the same results. There are multiple people saying the same exact outcome, so the idea that I’m just making this up doesn’t hold up. There’s a repeated pattern here.

So can you explain that? I don’t think so.

This isn’t coincidence. When you look outside of your platform—YouTube reviews, other sites, real customer discussions—you see people saying the same thing I’m saying: stones not passing testers, expectations not matching what was advertised.

But on your website? Nothing but positive reviews.

I find it highly suspicious that any negative experience—especially ones calling out issues like moissanite not passing a diamond tester—somehow never appears publicly on your platform. No company is perfect, and that’s okay. But from the outside looking in, it seems like you’re trying to present a flawless image while filtering out anything that tells the full story.

Thank you for your response, but let’s call this what it is—damage control.

You’re coming on here confidently trying to debunk my review, but I have proof of both of my diamond testers—one standard and one professional—testing the jewelry I purchased from you, and neither indicated moissanite. That’s not an opinion, that’s physical evidence.

What’s interesting is that you feel comfortable making these claims here, knowing that this platform does not allow me to upload photos and show my proof. That gives you room to speak freely without being challenged visually. But on your own website—where I actually did submit my review with photos, tester results, and even screenshots of our conversations—you chose to block it from being seen. So the real question is: if you’re so confident in your product, why suppress verified customer proof on your own platform?

You stated that your moissanite comes in different grades and that lower-grade versions may not pass a tester. That explanation does not align with my testing results or with how genuine moissanite is expected to behave. Regardless of “grade,” moissanite should still register due to its thermal properties. What you’re describing raises serious concerns about what is actually being used in these pieces.

And to be clear—if you read my review carefully, I gave you credit where it was due. You do make decent, solid, heavy jewelry. I never said your jewelry was “fake.” My issue has always been with the way it is marketed.

You do not need to falsely advertise by using misleading photos labeled “925 sterling silver” and repeatedly pushing the word “moissanite” across your listings when that is not consistently what customers are receiving—especially with your heavier, fully iced-out chains. Your competitors manage to be transparent—if it’s CZ, they say it’s CZ. If it’s moissanite, they separate it clearly. That’s called honesty.

Not everyone who comes to your site is naive, and professionals and informed buyers will question what doesn’t add up. If your product can stand on its own, there should be no need for these tactics.

Again, I stand by everything I said, and I have the photos and testing proof to back it up—even if I’m not allowed to show it here. The only thing I want you to take from my review as a paying customer is this: stop misleading people. Call your jewelry what it actually is.

Because when people eventually see the proof, the truth speaks for itself.

I have purchased from VVSBox in the past and have liked their jewelry. Well VVSBox says they have jewelry made of sterling silver so I purchased four items. None of the items were sterling silver, they were plated copper. VVSBox offered me a forty percent off coupon and a statement like we're so sorry. Don't waste your money, VVSBox won't even fix their mistakes, VVSBox could have made it right, but no. BUY AT YOUR OWN RISK.