Montgomery Ward Reviews 

It would not allow me to give no stars, these people are the most incompetent I’ve ever worked with, they shipped two shipments to my old address even after I talked with them on the phone, also I put the correct address when I ordered, then had the nerves to send a letter saying I can pay up front full price, what a bunch of morons working for this company, stay away from these morons.

I bought a vaccum from Wards. It stopped working a month later. I bought warranty in case something happened. It stopped working g. I called Wards they said I needed to call the warranty people I did. They said it fell under the 60 day rule and Wards should send me a new vaccum and return the one I have. I have called 3 other times. One lady was trying to resolve but never called back. I thought they had good customer service. They dont. Please do not buy from them I was ripped off. I am disabled right now I have no vaccum. No one will help.

They don't care about thier customers I order something from them and it wasn't long I forgot a payment and they reported it to the credit bureau when I called to see if they they could take the late payment off they refuse everyone makes a mistake I just told them I'll never order anything else from them they seem to not care I haven't since that been about 7 years ago so I just wish they close my account I'm in good standing any way all they good for is ruin your credit I have great credit now and don't need them

Cheap product. Paid $300.00 for 14k gold over resin cross and a 14k chain that pawn shop said would pay $10.00 for

If I could give this company a billion below 0 stars I would. I got approved for credit for an order. I place another order which required a $49.49 or $494.89 in additional items. It never shipped. This company is highly racist and highly evil and highly unprofessional. So I call about order and I get 3 different bogus excuses and told my daughter address is a fraud alert. Really. UPS , fed ex us postal service and everyone else delivers at here address. It’s a new address for her and I ask what fraud alert means . Representative said it means there were previous tenant order problems. Every company has order problems that doesn’t mean refuse to deliver. Discrimination! So I call back and human agent not the first 2 orders online that I never got, she te- process orders and sends them to my mother address which is a senior building with security guards and it’s a federal building. So this time second order doesn’t require a down payment. Yet I never get order. I call and told to call a few days to see the result of them looking into why I didn’t get order. I call back today multiple calls, music put in my ear, hang ups. More lying excuse. I’m told to use a 3rd address even. Ridiculous! I’m rarely home so I didn’t want my items stolen so I used relatives address that are home more. Re-order was placed today this time representative says put half of the money down for two items. Human racist evil interference. You get approved but the racist evil going to Hell devils that work their getting paid to disrespect people do their own spin of things. This is the worst catalog company. Order nothing from the devil company in Jesus name. It’s EVIL!

Poor customer service either they are in the UK or Manila cause their customer service bites big time ! They overcharge for shipping and it takes 3 weeks to get your order.
I guess since they are an online company now they don’t follow the USA guidelines of refunds or customer satisfaction .

Was to get a vacuum cleaner delivered on June 7th but FED EX couldn't find it so I am NIT RESPONSIBLE FOR THERE ERROR AND WILL NOT PAY FOR THAT VACUUM CLEANER!!! FED EX IR RESPONSIBLE FOR THAT PAYMENT NOT I!!

After extending me credit, I used it and paid it back in full so I still had credit left. I tried to use it and Wards denied me saying my credit report only lasted a month. That's a bs business model. Don't buy from Wards, especially the military. I will never buy from Wards again.

Dear Montgomery Wards, your prices are outrageous. Unfortunately I made a purchase on my credit account I have with you and did not do any research before I made the purchase. Lesson learned, your prices are twice as much as other sites. Will not be using my credit account anymore. This isn't just on 1 or 2 items. Customers look elsewhere, you will find what you want for less then half of what you pay at Montgomery Wards.

I have decided to file both a Small Claims complaint and an FTC complaint because of the lousy and downright negligent business practices of this company. They received my past due payment of $49 less than 10 days ago; today I received a letter in the mail saying that I was, basically, a credit deadbeat who was 'not concerned with my reputation -- and that my reputation was in trouble." My theory is: if you can't get your facts straight in a matter, you have no right to accuse anyone! Obviously, this company is indifferent and insensitive to the needs of their customers (in my case, former customer!). Since they gave me 10 days to pay a bill I do not owe -- and, indeed, have verification of payment -- I told them that I will GIVE THEM 10 DAYS TO WRITE A LETTER OF APOLOGY TO ME -- or I will see you in Court! And I mean it!

This company has the poorest customer service. The representatives are clueless about resolving issues. Fraudulent activity occurred on my account in May 2025. On their statement, instead of providing a number to make a payment, they provide a number for a different company who is fraudulently using your information to gain access for some credit monitoring at a cost of $97.37 which is then automatically taken from your account. When you call Ward, they take no responsibility for this company. After I said didn't want credit monitoring they were still requesting my personal information for ill gains. When I actually got someone at Ward = they were dismissive and told me I should not have provided my information. I explained that I thought I was dealing with them from the beginning and they were only verifying. I had to close my checking account and put an alert on my credit report. Ward took no responsibility for putting another company's number on their payment statement. Once I pay off my account I am closing it. I will NEVER order with them again. I don't owe them much so I am going to pay it off and close the account. HORRIBLE EXPERINCE buyer beware.

I've had Montgomery Ward card back in the 80's when they had an Actual store. What I find disturbing, is the Shipping Cost. I wanted to purchase a comforter set and the shipping was 31.99? Then I X'd that and needed a 5000 BTU air conditioner for 299.00 + 55.00 S/H plus added taxes? Almost 400.00. So I ordered one on Amazon for 159.00 FREE S/H 11.40 tax... total cost 170.00. Put it on Afterpay 60.02 for 3 months. I would like to patronize this store again, but the shipping is Ridiculous.

This company has the poorest customer service. The representatives are clueless about resolving issues. Fraudulent activity occurred on my account in December and instead of figuring it out, they closed my account and issued another one which is find. But when I placed and order I am told after the fact that I must pay a down payment! The excuse? We are trying to protect you and the company. How is that? If that was the case then why didn't the representative tell me that when I placed the order that I had to pay a down payment initially. I don't owe them much so I am going to pay it off and close the account.

This is absolutely the worst company to get any credit from stay away stay away! I was in the hospital I called them told them I was going to be late they said no worries to get better and they gave me a bad credit score I hate this company I'm paying them off soon as possible I got to get rid of this company stay away from them they are thieves!

Will not buy from again. I did a return and also never got a statement on the last 40 dollars and they now want 106 dollars.

They accepted an order with an apparently stolen debit card and then shipped merchandise to an address that was different than the billing address.

This Company sent a catalog out to me saying last chance and I actually Considered opening an acct with them…but boy oh boy…After reading these reviews…I have decided NOT to open an acct…The reviews are HORRIBLE…So horrible that I am afraid…I listen to the people not the Company cause Everybody isn’t lying!

I wish I had read reviews before I accepted their credit.

Ive been a wards customer for 20 yrs, also ginnys the sister company, Today I received my order whiich was supposed to be 3 sets of PJs and normally they come in separate mailers, whenI opened the mailer I found screen repair kitsx5 the mailer saays montgomerywards, the itemized list with price and order number is from a company called Harriet Carter, its another sister company,,BTW I had a Ginnys account and its paid in full but never this Carter company. I called the carter number spoke with agent and she saw the warehouse put someone elses order into my mailer, she was able to see what my order was and says it will be mailed and also a return label for the wrong item, BTW this order belongs to someone from another state, So far I have not seen any update in my montgomery ward account for the reshipment of 61.00 worth of products, the order i received was around 19 bucks,, So I have to do a return, and hope I received what I paid for.. Ive also notice the crter order was made a full month ago!!! Wonder who got my PJS I really hope I get what I paid for since I was doing a favor for a neighbor and she paid me for these PJS!!!

I don’t even have an account with these people, but apparently I do I had a bill come in the mail to my address linked to my phone number linked to my name saying I owed $257.36 for some sound canceling earphones I believe Montgomery Ward is just a financial terrorist organization.