I had a wonderful experience buying my husband’s dream watch. The first one I got was in immaculate condition but not the exact style he wanted. So we had a very easy time exchanging for his perfect w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outstanding service from start to finish. sold my limited demand watch for very close the the valuation I was given. Always kept me updated and payout was made as promissed. Can highly recomend th... Toon meer
Bedrijf heeft geantwoord
Communication wa great from beginning to end. Nia was easy to work with. The watch was in perfect condition when it arrived. Highly recommend Watchfinder if you're looking for ease of purchase and... Toon meer
Bedrijf heeft geantwoord
Watchfinder makes watching buying a very enjoyable experience. Every step of the process is extremely easy. I've purchased two watches in the past year from Watchfinder. Both watches arrived 2 days fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent logistics centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a trade-in. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 Month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contactgegevens
Verenigd Koninkrijk
- watchfinder.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellente expérience pour l’achat…
Excellente expérience pour l’achat d’une Breitling Avenger chronographe.
Montre magnifique et parfaitement conforme à la commande et à la description.
12 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Vintage Tudor Sub
Watch was very accurately described and exactly what I was looking for. Service was excellent. Great communication. Looking forward to my next acquisition.
28 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Daylan H
Daylan H. was quick to respond to my many questions and I was very pleased with my overall experience with Daylan and Watchfinder. The watch itself came in excellent condition and I would definitely recommend Watchfinder.
8 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
We’re so pleased to hear about your experience with Daylan. He will be delighted to know hisr efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Very nice company to deal with!
4 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
This was my second great from Watchfinder
This was my second purchase from watch finder and everything went without issue. My watch arrived promptly and packaged well and just as described.
23 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Happy with the watch I purchased but post-sale follow-up could be better.
After I purchased my watch online, there was no correspondence from WatchFinder for 2 business days, which got me a bit worried. On the 3rd day, I received shipping notification, and the watch arrived the following day. It looks and run excellent, and appears genuine.
24 november 2025
Antwoord van Watchfinder
Hello,
Thank you so much for sharing your experience with us. We’re pleased it was a positive one. We appreciate your comment about the lack of communication, which we’ll be passing on to the relevant team.
We’re always looking for ways to improve our processes, so your feedback is greatly appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent experience with Watchfinder
I had a great experience trading a watch and purchasing a preowned watch with Watchfinder. Daylan with the New York store was quite helpful in guiding me through the process. I highly recommend Watchfinder with Daylan in the NY store if your purchasing or trading in a watch.
Thanks for the wonderful service.
1 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
We’re so pleased to hear about your experience with Daylan. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Very sub-standard communication
Very sub-standard communication - especially for the size of the purchase. Pretty much every aspect of the experice other than getting a trade in quote and finding a watch are very good. after that, not a good experice.
3 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for taking the time to share your experience. We're sorry our communication didn’t quite meet expectations on this occasion.
We're continuously reviewing how we can improve our processes, so your feedback is hugely appreciated.
Kind regards,
The Watchfinder Team
Ive used a major watch auction site…
Ive used a major watch auction site which if you compare with Watchfinder comes out way more expensive after you add up their fees. Watchfinder is no nonsense, one lower price and a huge selection of fine watches.
6 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great value and service from Watchfinder!
Loving my Cartier Roadster! Highly recommend Watchfinder. My Certified Preowned Cartier exceeded my expectations. In the New York Office, ask for Daylan Hoekstra, who was amazing as my sales associate. Answered all of my questions promptly and facilitated the ordering of an extra link. Professional, knowledgeable, and friendly. Buying process was easy, and shipping was quick. My watch arrived well-packaged, with the extra link added. The watch itself is beautiful. It’s been serviced perfectly. And of course is keeping great time. The value provided by Watchfinder is excellent: good price, Cartier-approved and professionally serviced watch, and 2-year CPO Cartier international warranty. Much, much better experience than buying second hand and having to authenticate and service the watch myself. This will not be my last purchase from Watchfinder. Thank you, Daylan, for all your help.
3 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
We’re so pleased to hear about your experience with Daylan. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Excellent rapport qualité prix
Description conforme à l'état de la montre. Livraison internationale rapide et sécurisée. Bref comme pour mes précédentes acquisitions je suis très satisfait. Merci Watchfinder.
28 november 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Don't sell your watch to them
Don't sell your watch to them. After you send your watch, they will say it needs a full service. They told me my brand new watch that was rarely worn needed a full service. Complete scam. beware.
5 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for sharing your experience. We’re sorry to hear the offer made for your watch did not meet expectations on this occasion.
Our final offers are based on several factors including accuracy, efficiency and water resistance. All watches undergo inspection and authentication tests before a final price is offered. In some cases, we may need to carry out work, such as polishing, or repairs, before we can sell the watch, and as a result final offer prices may be lower than the original quote. You can find more information about this in our FAQs.
In order for us to investigate further, we have requested your contact details, via Trustpilot.
Once we have these, we will be able to look into your case, and a member of the team will be in contact with you directly to discuss this further.
Kind regards,
The Watchfinder Team
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Easy to work with and responsive
Easy to work with and responsive. Great, broad selection to choose from, little something for everyone. Looking forward to my next investment piece.
1 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Straight forward process
Straight forward process. Delivery was immediate ( next day). Excellent watch, glad I found it on the site.
3 december 2025
Review zonder uitnodiging
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
First Experience was a Plus!
This was my first time visiting and using Watchfinder. The site gave me confidence that the products were accurately assessed, described, and authenticated. They have a great selection and reasonable prices for the brands and quality of product. I received my purchase and everything was as described and in excellent condition.
25 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Fast, easy and accurate
Everything was exactly as described and pictures accurately portrayed the watch. Shipping was smooth and fast.
24 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Another great transaction!
Another great transaction. Ordering is very easy and the staff is exceptional with communication. My one stop shop for quality and great prices.
24 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Antwoord van Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The watch arrived quickly
The watch arrived quickly! The watch looked brand new, in box with papers. Very satisfied with the whole process.
24 november 2025
Antwoord van Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
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