The staff were very helpful, ordered our water feature. Communications were great when it arrived. We had an LED light out. I phoned& a replacement was sent out. Great service. Thank you so much. 😊
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Lees wat reviewers zeggen
Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... Toon meer
This place is truly a hidden gem in Kent! It is beautifully laid out and packed with everything an aquatic enthusiast could wish for, complemented by a wonderful team of friendly, knowledgeabl... Toon meer
First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contactgegevens
Chester High Road, CH64 8TF, Burton, Verenigd Koninkrijk
- 0151 336 3616
- waterworlddirect.com
4,7
Uitstekend
177 reviews
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Ordered a fountain and it arrived 2…
Ordered a fountain and it arrived 2 days later, it was £100 cheaper than the garden centre. Looks fantastic x
31 mei 2026
I disliked the expensive phone call it…
I disliked the expensive phone call it should be a free phone call apart from that the service was fine. The product arrived on time.
26 mei 2026
Antwoord van Water World Pet & Aquatic Centre
Hello. I am not sure on what you mean by expensive phone call - our phone number is a local rate number. I am not sure who you phoned.
Absolutely first class customer…
Absolutely first class customer service, really helpful when I needed spare parts for my Oase pond pump initially, then with the Oase filtration system. Brilliant delivery using DPD next day service.
3 mei 2026
Antwoord van Water World Pet & Aquatic Centre
Many thanks for the review
really lovely place with very helpful…
really lovely place with very helpful staff who are definitely more concerned about the fishes welfare than getting the sale.. very refreshing
23 april 2026
Antwoord van Water World Pet & Aquatic Centre
Thank you for your lovely review — fish welfare will always come before making a sale, so we’re delighted our team’s care, passion and advice made such a positive impression.
Just what I required
15 april 2026
Antwoord van Water World Pet & Aquatic Centre
Thank you for your review — we’re really pleased we had just what you required and we look forward to welcoming you back again soon.
Antwoord van Water World Pet & Aquatic Centre
Thank you for your review — we’re delighted you received great service and really appreciate your support.
Antwoord van Water World Pet & Aquatic Centre
Thank you for your review — we’re pleased your order arrived quickly, safely and well packaged, and we really appreciate your support.
Antwoord van Water World Pet & Aquatic Centre
Thank you for your review — we’re delighted to hear you’re pleased with your items and really appreciate your support.
Great service
Very efficient, quick delivery and perfect dog bed!
Great experience.
Thanks
31 oktober 2025
Antwoord van Water World Pet & Aquatic Centre
Thank you so much for your kind review! We’re really pleased to hear that your order arrived promptly and that you’re happy with the quality. We appreciate you taking the time to share your feedback and hope to see you again soon.
Antwoord van Water World Pet & Aquatic Centre
Thank you for your great feedback! We’re delighted to hear the extension lead worked perfectly for your water feature. Enjoy your setup, and we hope to welcome you back to Water World again soon!
Excellent service
Ordered some gift vouchers, they came really quick and liked that they started at £5 upwards.
2 september 2025
First class service.
1 september 2025
Two lights out of three failed in the…
Two lights out of three failed in the water feature,after a two week wait two replacements were sent which were the wrong colour then the third light failed,after texting water world about this I didn't get any response
17 juli 2025
Fantastic water feature. Very happy customer!
Fantastic water feature! Absolutely made up with it! Fast delivery! Very satisfied!!
7 juli 2025
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