Tried the services for a couple few weeks, after a very pushy sales person persuaded me. Prices were slightly cheaper with the promotion given, but we realized that the quantity was less and the p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The delivery service and products are fine, although there is not a huge choice and you have to be careful what you order as some items, like branded cereal, are much more expensive than the shops. W... Toon meer
Bedrijf heeft geantwoord
Ordering is easy and very flexible. Have had no issues at all with the delivery always there within the times they say on site. Customer service is helpul and very freindly. Overall an excellant exper... Toon meer
Exceptional service from this company. They have never missed a delivery and I have never been missing any items plus everything is always fresh. And the prices are better than my local shops and it... Toon meer
Bedrijfsgegevens
Over Watsons Pantry
Geschreven door het bedrijf
Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.
Contactgegevens
Verenigd Koninkrijk
- 0800 008 6652
- customerservices@watsonspantry.co.uk
- watsonspantry.co.uk
3,3
Gemiddeld
162 reviews
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Was lied to by pushy sales rep
Was lied to by pushy sales rep, he insisted everything would be local and yet not one item has been. The only reason I decided to use was the fact that a carbon footprint would be reduced and that local farmers would get a decent pay.
Service is very good though, but I’m going back to my old milkman who is a little nearer.
22 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Dear Charmaine Rhalla,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience did not meet your expectations, particularly regarding the sourcing of our products. We strive to support local farmers and reduce our carbon footprint by sourcing items from all across the UK, and your concerns are important to us.
We appreciate your mention of our service, and we’re pleased to hear that you found it satisfactory. We also want to assure you that we take customer feedback seriously. To further address your concerns, we have sent a separate email to gather more information and clarify our sourcing practices.
If you have any further questions or concerns, please feel free to reach out.
Thank you once again for your review!
Warm regards,
Seemab Sarfraz
Watsons Pantry is misleading!!
Watsons Pantry is misleading!!
It took me so long to make a review because we didnt even know the name of the company until they posted a note through my letterbox!
A few weeks ago I was getting aggressive knocks on my door, my son was scared we were having another break in, after I told them I wasn't interested they came back again twice the SAME DAY! He even offered me money to sign up and get eggs!! They're so desperate! Please stay out of Nottingham. My neighbours had the same experience, we don't want your "free eggs" either!
I've searched online and it's nothing but bad about this shady company
23 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Be,
Thank you for taking the time to review our service, and I sincerely apologize for any inconvenience you have experienced. I appreciate you bringing this to our attention.
To assist you further, I have sent you a separate email requesting more information. Could you please provide us with the first line of your address, postcode, or any related information to our admin team at customerservices@watsonspantry.co.uk. This will help us determine if the visits you encountered are related to our service.
Please rest assured that we take your concerns very seriously and are actively addressing them internally to prevent such occurrences in the future.
Thank you for your understanding.
Best regards,
Seemab Sarfraz
Amar Khan, real deal
This tall bloke came to my door and sorted me out with some whole milk and some eggs, very clear, very casual but polite, GREAT TO THE COMPANY - GIVE HIM A PAY RISE
TAKE THE DEAL, cost of living ain’t going to reduce itself
5 juni 2025
Review zonder uitnodiging
Missing Items and Unauthorised Purchases
Door-to-door salespeople came to my house to sign up for Watsons Pantry. As it was a one-off, I agreed and paid on-the-day for eggs and 2 cartons of milk. The salesperson did my order for me, taking my phone out of my hand (with my consent) and ordering on my behalf.
Well, my 2 cartons of milk never came. But, when I inquired, the language used in the email suggested that I was lying. When I asked for proof of delivery, they simply said the time it was delivered. I, personally, think that they delivered to the completely wrong address, but I have no way of proving that other than the fact I don't have my items. My eggs were delivered fine a few days later, but I did have to update the order to describe the exact location of my house.
And I thought that was the end of my experience with Watsons Pantry, but today we had an order of milk and eggs randomly appear at our doorstep. I did not authorise that these items be purchased, meaning Watsons Pantry has taken money from my account without my consent and I am extremely upset. I phoned up, cancelled every "upcoming order" (which I never placed because I didn't want to use this company again after the missing items incident). When I explained my situation to the lady on the phone, she offered me a £5 gift card (won't be using it because this company is clearly dodgy), and I will now have to follow-up with my bank to ensure that Watsons Pantry have no further access to my account. The lady on the phone said that the website automatically does it - how dodgy is that!
Be very, very careful when using this company. They will just do whatever they want, without your consent, clearly!
3 juni 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you have faced regarding your order and the unauthorized purchases. Your feedback is invaluable to us, and we take such matters very seriously.
We have sent you a separate email to gather more details so that we can investigate this issue thoroughly. Please check your inbox for our message, and we appreciate your cooperation in helping us resolve this matter.
Thank you for your understanding, and we hope to rectify this situation for you.
Best regards,
Seemab Sarfraz
Great supplier
Great supplier, look forward to thrm offering more lines. Quality very good. Service 1st class.
2 juni 2025
Review zonder uitnodiging
Relentless Knocking of door!!
Not actually spoken to Watsons Pantry, they have been relentlessly knocking my front door though!!
3 times today, I’ve been out at work so couldn’t answer. Why do they need to or think it’s acceptable behaviour?
It puts me off straight away, first impressions and all of that!!!
30 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Ben,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the repeated visits from our team.
We have sent you a separate email to gather more information about your experience, and we kindly ask that you respond at your earliest convenience. Your insights are valuable to us, and we want to ensure that we address your concerns effectively.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Seemab Sarfraz
Rude and pushy
Rude and pushy! Kept repeatedly coming to my house and ringing the bell (when I was out at work!) when I got home I answered and the woman took my phone after I scanned the QR code and adding stuff to the basket, then said ‘you get 20% off if you do it now, that’s what all your neighbours are doing’ and went to checkout! I said I already told you I wasn’t placing an order right now I wanted to look on the site and browse fully. (I’d probably have ordered quite abit!) after I said that she said ‘fine’ and stormed off. Disgusting practices and not a way to get customers.
28 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Emma,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your interaction with our representative. Your feedback is invaluable, and we take such matters seriously as we strive to improve our customer service.
We have sent you a separate email to gather more information about your experience so that we can investigate this further and ensure it does not happen again. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Thank you for your understanding, and we look forward to resolving this matter.
Best regards,
Seemab Sarfraz
Ridiculously rude sales tactics.
Came in from work today and my partners just told me a door to door seller took her phone off her and started putting in an order for her without even asking if she wanted to do so?? Not to mention clicked on reveal password! Then, to top it off, when my partner said she'd no longer be buying anything at all and also mentioned it was the wrong side of payday the sellers response was to 'go get a credit card'! Looking at the many other 1* reviews this company should absolutely be reported to trading standards. Disgusting.
29 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Chris,
Thank you for sharing your feedback with us. We sincerely apologize for the concerning interaction your partner experienced with our representative.
We take such matters very seriously and are currently investigating the situation to ensure that our sales practices align with our commitment to customer respect and privacy.
Additionally, we have sent a separate email to gather further information regarding this incident, as your insights are invaluable in helping us improve our service.
If you have any additional details to share or further concerns, please do not hesitate to reach out. We appreciate your understanding and are dedicated to resolving this matter.
Kind Regards,
Seemab Sarfraz
Trying to see my passwords and my credit cards
When the girl came to the door she started to walk me through the steps via QR code she seemed lovely until it came to creating an account and buying items there and then. She was pressing my phone which was in my hand and she clicked the ‘reveal’ buttons on the passwords I was planning to set for the account? I pulled away from her and told her I was no longer buying it there and then and besides it’s the wrong side of payday. She said “well go get a credit card” if this is before even being a customer 👎 no thank you
29 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you encountered during your interaction with our representative.
We take your feedback seriously and are currently investigating the situation to ensure that our sales practices are respectful and appropriate. We have also sent a separate email to gather more information regarding this incident, as your insights are crucial for our improvement.
If you have any additional details to share or further concerns, please feel free to reach out. We appreciate your understanding and are committed to addressing this matter.
Best regards,
Seemab Sarfraz
Watsons Milk delivery's
I have been very pleased with the service I have received.The milk in delivered on time and I have a game of finding the milk as the delivery staff very kindly hid it so the sun can't damage it I would recommend them in an instant.Thank You WATSONS.😀👍
23 mei 2025
Review zonder uitnodiging
l talked with the guy to send me only…
l talked with the guy to send me only one time to see quality of the product but they start to send regularly without my permition and l told them to send whole milk they send semiscimmed every thing is wrong.
27 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Atilla,
Thank you for your feedback regarding your recent experience with our service.
I sincerely apologize for the inconvenience you've faced, particularly with the unexpected regular deliveries and the incorrect milk type.
Please rest assured that we are taking your concerns seriously and are actively working to rectify these issues. Your input is invaluable in helping us improve our operations and ensure that we meet your expectations moving forward.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and patience as we work to enhance our service.
Warm Regards,
Seemab Sarfraz
Not interested
It's 2025, get flyers or let people sign up via the QR code I had to scan 5 times! Knocked on my door twice on a bank holiday! Chap was nice but it's just rude to do d2d on a bank holiday.
Or just let people order when they feel like it, don't push people to buy now so the sales person needs a confirmation order number.
26 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Sally,
Thank you for your review, and I apologize for any inconvenience caused by cold calling on a bank holiday.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
Could you please send us your first line of address, postcode, or any related information to our admin team at customerservices@watsonspantry.co.uk So, This will help us determine if the visits are related to our service.
Please rest assured that we take your concerns very seriously and are actively addressing them internally to prevent such occurrences in the future.
Thank you for your understanding.
Best Regards,
Seemab Sarfraz
Ive tried to cancel my order
Ive tried to cancel my order, delete my account, and called them but they hung up, they keep on trying to take my money when i don’t want them to deliver any more service to my house.
25 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Airidas,
We appreciate you bringing your concerns to our attention. We understand that you've experienced difficulties with canceling your order and deleting your account, and we want to assure you that we are looking into this matter.
To assist you better, we have sent you a separate email requesting additional details. Your feedback is valuable to us, and we are committed to addressing your concerns.
Thank you for your understanding, and please feel free to reach out if you have any further questions or need assistance.
Kind Regards,
Seemab Sarfraz
We sign up as a try after lovely lad…
We sign up as a try after lovely lad knock on our door. We usually use competitors but cheaper prices with Watson encourage us to try. We have been told everything will be delivered from local farms. To our surprise milk was nothing different then store bought and nowhere near from midland’s and eggs have been from Cornwall. Do not use if you like your local fresh milk. They just delivered store bought items with their own label.
6 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Monika,
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and understand your concerns regarding the sourcing of our products.
At our company, we strive to support British farms; however, we also work with various depots and suppliers across different regions to ensure we can provide quality products to our customers. We sincerely apologize for any confusion regarding the origin of our milk and eggs.
Your input is invaluable, and we have passed your feedback along to our management team for further consideration. We genuinely appreciate your support and are committed to improving your experience in the future.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to help.
Warm Regards,
Seemab Sarfraz
Farm fresh milk and eggs it is
Vinita was lovely. Was very patient throughout the time with me. Helped me with the new technology. Excited about my fresh milk and eggs.
21 mei 2025
Review zonder uitnodiging
Always delivered on time and early too
21 mei 2025
Review zonder uitnodiging
Intrusive Cold Calling
Continuous cold calling from 4:30pm to after 8pm in one evening. Repeatedly rang the door bell and rapped on the door but left before I could answer each time. It seems like the sales people went up and down the houses on the street pressing all the bells and leaving without waiting for an answer.
At one point a sales person just stood on my doorstep for several minutes in front of my window on her phone.
I have already had 2 cold calls from this company previously where I spoke to the sales person and declined.
20 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the disturbances caused by our sales team during their outreach efforts. It is never our intention to inconvenience anyone, and we appreciate your feedback regarding our approach.
We take your concerns seriously and will review our practices to ensure they align with our commitment to respectful and considerate communication. Your input is invaluable in helping us enhance our services and outreach methods.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Kind regards,
Seemab Sarfraz
Knocked on my door seven times
Knocked on my door seven times this evening, left so quickly the first three times i missed them, have since been ignoring the door as seen the same lady on camera every time. Ridiculous and intrusive, do not give them a penny.
20 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the repeated disturbances you encountered. We understand how frustrating and intrusive this must have felt, and we appreciate you bringing it to our attention.
Your feedback is important, and we will address this matter with our team to ensure that our representatives are more respectful of our customers' privacy in the future.
If you have any further concerns or would like to discuss this matter directly, please feel free to reach out to us. We value your input and are committed to improving our services.
Kind Regards,
Seemab Sarfraz
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