Tried the services for a couple few weeks, after a very pushy sales person persuaded me. Prices were slightly cheaper with the promotion given, but we realized that the quantity was less and the p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The delivery service and products are fine, although there is not a huge choice and you have to be careful what you order as some items, like branded cereal, are much more expensive than the shops. W... Toon meer
Bedrijf heeft geantwoord
Ordering is easy and very flexible. Have had no issues at all with the delivery always there within the times they say on site. Customer service is helpul and very freindly. Overall an excellant exper... Toon meer
Exceptional service from this company. They have never missed a delivery and I have never been missing any items plus everything is always fresh. And the prices are better than my local shops and it... Toon meer
Bedrijfsgegevens
Over Watsons Pantry
Geschreven door het bedrijf
Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.
Contactgegevens
Verenigd Koninkrijk
- 0800 008 6652
- customerservices@watsonspantry.co.uk
- watsonspantry.co.uk
3,3
Gemiddeld
162 reviews
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Faizan was amazing
Faizan was amazing, came to my door and told me about the fresh milk and free delivery. I love the idea of a milk man and am happy to support
16 mei 2025
Review zonder uitnodiging
Just signed up!
I haven’t had a delivery yet as today, I signed up to this service for my mom when the lovely Gia knocked on her door. She explained the service and showed us how to sign up and make our first order. She was lovely and polite the whole time. Thankyou for helping us and making our day that little bit better!
13 mei 2025
Review zonder uitnodiging
Don't sign up when cold called!
Signed up via somebody knocking on my door. Wish I hadn't. First delivery didnt go well - promised delivery by 7am by 8.30am still no produce.
Called and told it was out for delivery but running late! Asked to cancel my account and all future orders. If you can't get the first one right then it's not going any further. I was told someone would call me back to cancel my account - NO CALL BACK!!! I will be calling again and will definitely NOT be recommending the company to friends and family. In fact I will actively tell people to avoid this company.
Lesson learnt - don't sign up at the doorstep!
10 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Paula,
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with your first delivery and the subsequent lack of communication regarding your account cancellation. Your experience is important to us, and we sincerely apologize for any frustration this has caused.
We have taken your feedback seriously and are currently investigating the matter with our team to ensure improvements are made. If you would be open to it, we would greatly appreciate the opportunity to serve you better in the future.
Thank you for your understanding, and we hope to have the chance to regain your trust.
Kind regards,
Seemab Sarfraz
Knocked on the door twice today trying…
Knocked on the door twice today trying to sell their products despite several no cold calling signs, I already told her I wasn't interested the first time, will be reporting to trading standards as it is illegal to ignore the signs
9 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for taking the time to share your experience with us. We truly value your feedback and want to sincerely apologize for any inconvenience caused by the recent visit from our canvassing team.
We understand your concerns, and we want to assure you that the issue has been addressed with our team to prevent any future occurrences. We strive to respect the preferences of all our community members and appreciate your understanding as we work to improve.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Warm regards,
Seemab Sarfraz
Deliveries to the doorstep :)
Rumie knocked at my door at approximately 8:30 pm. This wasn't a problem. It's not too late, and it's a good time to catch potential customers. It also showed me that Rumie was promoting Watson's Pantry because she believes in them enough to work into the evening to spread the word to the public about the potential of a valuable service, much the same as the local milkman previously did, and Watson's Pantry brings back a similar service.
Rumie was an incredibly personable young woman with a strong sense of integrity and common sense, which shows through when she's discussing Watson's Pantry. I would recommend trying this service and seeing the benefits of milk doorstep deliveries.
7 mei 2025
Review zonder uitnodiging
Very poor company
They Keep taking money out the account when i cancel Everything and Very poor for a company
7 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Dale,
Thank you for taking the time to review our service.
I sincerely apologize for the inconvenience and frustration you've experienced with our payment process. I would be happy to look into this further for you, so I have sent you a separate email to gather more information and assist you.
We value all of our customers, and your feedback is incredibly important to us. We are continually reviewing our operations to improve your experience and provide the service you deserve.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best regards,
Zile Huma.
Won't stop knocking my front door
Won't stop knocking my front door, despite no cold calling sign. No hope for the company if they can't even respect people's property.
6 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Should you require any further assistance, please do not hesitate to get back into contact with us!
Best Regards,
M.Ali
Staff keep knocking
Staff keep banging on my door and ignoring the no cold callers sign. About to report them.
6 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Jared,
Thank you for taking the time to review our service.
I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding. Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
M.Ali
brilliant service and good reasonable…
brilliant service and good reasonable prices.
glad to be a customer
6 mei 2025
Review zonder uitnodiging
Persistent.
I very clearly have a no cold calling sign on my door and when I pointed this out to the gentleman and explained I never buy anything from door to door cold callers, he told me he was not selling anything then tried to sell me something and despite telling him several times I was not interested he wanted to come back later that evening once I’d thought about it! Reading the reviews I’m glad I said no. Please respect the door signs, Watson’s.
1 mei 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Gemma,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you. therefore, I have sent you a separate email for more information to assist. I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Zile Huma.
They take money randomly
They take money randomly. I will have to call my bank to block them. I have cancelled orders but they still take money out. Best avoiding them if you don’t want the stress
25 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Alan,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our service.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist. We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
Zile Huma.
One stare is flattering
One stare is flattering. We had it only 6 weeks before the problem started. We had milk delivered that was unsealed and leaking all over the doorstep. Contacted customer services twice and was completely ignored and 2 weeks later we paused our delivery for holiday and had a confirmation only for only money to be take out and the delivery still came. Our final straw was an unopened yoghurt with 7 days of date left on it had huge fluffy black mould all over it.
Avoid at all costs, brilliant idea but awful products and even worse customer service
20 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Jeff,
Thank you for taking the time to share your experience with us.
I sincerely apologize for the issues you've faced with our products and customer service. It is unacceptable that you received unsealed and leaking milk, and I understand how frustrating it must have been to encounter mouldy yoghurt and lack of communication from our team.
We have sent you a separate email to gather more information so that we can assist you better and address your concerns promptly. Your feedback is invaluable to us, and we are committed to improving our services.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regards,
Zile Huma.
Started good
Started good, now just taking money out my account and barely getting any stock! £5.80 and I received 1 bottle of milk!! I can't even find the website anymore to cancel so I'll get it blocked by my bank instead!
25 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Danielle,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced with your recent deliveries. This is certainly not the level of service we aim to provide, and we’d like to make things right for you.
We have sent you a separate email for some details, If you could please response to that email, so we can look into this and get it resolved for you.
Your satisfaction means a lot to us, and we’d appreciate the chance to put things right.
Kind Regards
Asad Iqbal
Had three different visits today
Had three different visits today, this is cold calling, please stop
21 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Mr. Woulds,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I attempted to call you to gather more information, but unfortunately, I was unable to reach you. We have also sent you an email regarding this matter, and I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Haris
RIP OFF AND SCAM
Constantly taking money without delivering, money has been continuously taken out my account for a couple weeks, and i havent even realised till today after i got a notification that my payment got declined
18 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Amari,
Thank you for your review, and I’m truly sorry to hear about the issues you've faced. We take these matters very seriously and want to resolve this for you as quickly as possible.
We have sent you a separate email to gather more information so that we can assist you effectively. Your satisfaction is important to us, and we appreciate your patience as we work to address this issue.
Thank you for bringing this to our attention.
Best regards,
Haris
Constantly taking money and only had…
Constantly taking money and only had one delivery.
This company is actually Milk & More so I'm assuming the original company wasn't doing so well and re named itself to continue to rip people off
Since my review you claim you have emailed yest I'm still to receive said email and you still continue to take money from my account and not deliver my goods. I will be reporting this fraudulent activity.
4 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Lee,
Thank you for your feedback, and I’m truly sorry to hear about the trouble you’re experiencing with your deliveries. We are currently investigating this matter with our depot and can confirm that we emailed you on Tuesday, April 8 at 2:32 PM. We will send another email shortly, and please let us know if you would prefer us to give you a call.
To clarify, Watsons and Milk & More are part of the same family-owned dairy business, Freshways, which has been supplying milk in the UK for over 30 years. While both brands use the same vans and milkmen for deliveries to minimize environmental impact, they operate as separate brands with different product ranges. Watsons caters to larger families looking for bigger pack sizes, while Milk & More focuses on everyday convenience with more frequent deliveries.
We appreciate your understanding and patience as we work to resolve this issue.
Best regards,
Haris
Prices are great, everything else, not so much
Prices are great. But not if you want specific item, or live on a a main road.
My order was delivered at some point this morning, but no knock, or a card through the door or anything.
Additionally, the Skimmed Milk I ordered was replaced with Whole Milk without notice. I can't drink whole milk due to dietary issues. Luckily I have family who will drink it.
--edit--
I have upped my score due to their quick and fair resolution
4 april 2025
Review zonder uitnodiging
Antwoord van Watsons Pantry
Hi Daniel,
Thank you for your feedback, and I sincerely apologize for the issues you encountered with your recent order. I understand how frustrating it can be to receive a substitute item, especially when it affects your dietary needs.
I have processed a refund for the skimmed milk that was unavailable, which resulted in the substitution with whole milk. We strive to keep our customers informed, and I regret that we fell short in this instance.
I also attempted to call you to discuss this matter further, but unfortunately, I was unable to reach you. Regarding the delivery, we currently do not have a policy to knock on doors, but I appreciate your understanding. Your feedback is invaluable to us, and we are continuously working to improve our service.
If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Haris
We would like to thank (Roombe)
We would like to thank (Roombe) sorry not sure on the spelling but she was very kind and well mannered very good with elderly and very patient she was informative about everything and explained everything step by step great service would recommend
Dylon&Paige
2 april 2025
Review zonder uitnodiging
Always on doorstep you have good
Always on doorstep you have good, items if needed and an email address so you can get goods
1 april 2025
Review zonder uitnodiging
Rem was brilliant he explained…
Rem was brilliant he explained everything very clearly. I made my first order Thursday and received it Friday. Rem sent me a message on Friday to check I had received my order which is genuine customer service at its best. Thank you I urge people to please give this new company a try I’m glad I did
27 maart 2025
Review zonder uitnodiging
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