The service i received was excellent. Ive never had a phone stolen or lost before but the lady (Michelle) who was dealing with my case was very helpful , she fully explained in detail what was requir... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I meant to cancel my policy a few days before my phone broke. Im so glad I hadn't got around to it. Very quick responses to queries. Quick insurance claim assessment item fixed and returned quickly. C... Toon meer
Bedrijf heeft geantwoord
Five stars for 5 key unrequested needs in order to complete order ⭐️keeping it simple, reading is a skill but to keep focus requires good words,simple explanation & no questions ⭐️3month free was a... Toon meer
Bedrijf heeft geantwoord
It's poor service compare to other providers. you need to arrange shipment (including packaging and payment) yourself. other then address nothing is provided. Phone then will be repaired and sent back... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Geschreven door het bedrijf
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contactgegevens
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, Verenigd Koninkrijk
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4,4
Uitstekend
444 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Warranty & Creditor Services
Thank you for your review, we do appreciate it
Think carefully before insuring your…
Think carefully before insuring your phone with this company.
I had a samsung 23 ultra insured by this company. After doing a claim and getting the phone back, I traded it in to samsung after a few days they contacted me to let me know they didn't use genuine samsung parts for a screen replacement. This ment I had to fork out another, £150 to samsung for my trade in. I contacted warranty and creditors services the lady on the phone just kept talking over me saying they use genuine parts. Total lies. Avoid this one.
27 juni 2025
Review zonder uitnodiging
Antwoord van Warranty & Creditor Services
Following your review, we would like to advise that our authorised repairers only use genuine manufacturer parts, and in your case, this was Samsung. We have investigated this further and can confirm that parts used on your handset were Approved Samsung parts, so we don't agree with your statement. If you would like us to look into this further please forward a copy of Samsung's report provided to you.
Very satisfied with your service and…
Very satisfied with your service and the information provided.
19 juni 2025
Antwoord van Warranty & Creditor Services
Thank you Sharon, for taking the time to write a review, we are delighted you are so pleased with our service.
Excellent 5 stars from me 👍😊
18 juni 2025
Antwoord van Warranty & Creditor Services
Thank you Carolyn for your kind review we do appreciate it
Antwoord van Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Antwoord van Warranty & Creditor Services
Thank you for taking the time to write a review Trudi, we do appreciate it.
Antwoord van Warranty & Creditor Services
Thank you for your kind review, we are delighted you are so pleased with the service.
Antwoord van Warranty & Creditor Services
Thank you for taking the time to review us, we do appreciate it
Very helpful alot of information given…
Very helpful alot of information given and it's very clear
22 mei 2025
Antwoord van Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Spoke to an administrator- Michelle
Spoke to an administrator- Michelle, she was extremely helpful and efficient. The claim was dealt with successfully and extremely expediently. Michelle’s warm and friendly manner and advice meant that we were confident in the steps we needed to take and were able to order a replacement device direct from the Apple Store. Very happy with the resolution and would highly recommend.
27 mei 2025
Antwoord van Warranty & Creditor Services
Thank you for taking the time to review our service. We are delighted you had such a positive experience.
So easy to deal with excellent
27 mei 2025
Antwoord van Warranty & Creditor Services
Thank you for your kind review, we are delighted you are so pleased with the service.
Be alert
I don’t recall choosing this, checked bank and a DD had been set up which I’ve cancelled.
16 mei 2025
Antwoord van Warranty & Creditor Services
Thank you for your review, we are sorry that you don't recall setting the insurance up but you would have had to select the insurance when you purchased your new handset & provide your bank details. We see that you requested to cancel the cover which we completed straightaway.
Antwoord van Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Antwoord van Warranty & Creditor Services
Thank you very much for your review
Need to be truthful
The company provided exceptional assistance until the end of the claim approval process. While there were some negative comments, it is crucial to be truthful about the loss or theft of your device. Providing all necessary documentation accurately is essential for the company’s support. Thank you for your assistance and service from WCS Insurance Company.
19 mei 2025
Antwoord van Warranty & Creditor Services
Thank you very much for your 5 star review, we really appreciate it.
We can always give a great service to honest people.
Antwoord van Warranty & Creditor Services
Thanks for your very posotive review
Antwoord van Warranty & Creditor Services
Thank you for taking the time to write a review Andrew, we do appreciate any feedback.
Antwoord van Warranty & Creditor Services
Thank you for your positive review, we are pleased you received professional and prompt service.
Antwoord van Warranty & Creditor Services
Thank you for your positive review, we are delighted you found the process easy
Antwoord van Warranty & Creditor Services
Thank you for your review, we do appreciate it Andre
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.