Bazoo Reviews 

728
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Wanting to switch to unbleached toilet paper, I did lots of research online before deciding to try Bazoo and have been so impressed I now have a subscription in place. The rolls are long, the paper i... Toon meer

Beoordeeld met 5 van de 5 sterren

Bazoo are making a difference, by supplying us with bamboo products that help save the environment. I started being a customer last year and I can tell you that they have integrity, honesty and sti... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Bazoo for a few years now. Their products last for ages. The kitchen rolls are strong and and the toilet rolls are soft and of great quality. Delivery is fast and efficient. Highly r... Toon meer

Beoordeeld met 5 van de 5 sterren

Bazoo is such a great service and brilliant longer loo rolls you don’t have to keep changing. I’ve recently switched to unbleached to help the planet. I find the subscription service SO easy to edit,... Toon meer

Bedrijfsgegevens

  1. Sanitairwinkel

Geschreven door het bedrijf

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

728 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(728)

114 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exceeded expectations

This has exceeded my expectations will definitely buy again as I believe it’s the way forward to clean up our waterways.
Ordering was easy and delivery quick.

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous!

Love all the products we have tried so far. Love the fact it’s all environmentally friendly and also love the packaging. The guys have always been really quick at answering my queries and deal with them immediately and are super friendly!

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid this company. I would give no stars if possible

I would give no stars if possible. Toilet roll cheap and nasty and not as long as competitors. Because of this I cancalked my subscription but they sent it anyway and took payment. They refused to accept a return unless I paid for it and refused to take any responsibility for their error. Avoid this company.

24 juni 2026
Review zonder uitnodiging
Logo Bazoo

Antwoord van Bazoo

We’re sorry to hear that you were unhappy with your experience. We understand that receiving an order you no longer wanted was frustrating, and we appreciate you taking the time to share your feedback.

We would, however, like to clarify what happened. The subscription was cancelled, but the order had already been generated before the cancellation was made. Cancelling a subscription stops future orders; it does not automatically cancel an order that has already been placed. This is why the order was dispatched in your case.

When you contacted us, we took the time to explain this with kindness and empathy. We also suggested the option of arranging a return so we can send you a full item price refund, however, this didn't work in your case.

We always try to approach customer service with utmost kindness, understanding and fairness. If something is genuinely our mistake, we will do our best to put it right. Always. Equally, when an issue has occurred outside of our control, we have to be honest about that while still doing everything reasonably possible to help.

As a small business, we also have to apply our policies consistently and equally to all customers. Our policies are designed to keep things fair for everyone while also allowing us to maintain the quality of our products and continue offering them at a fair and affordable price.

We’re sorry that the solution we offered was not the outcome you wanted. However, we hope this clarifies that we did listen, explain the situation, provide options and continue to offer assistance throughout our communication.

We genuinely value our customers and always aim to be as helpful, reasonable and fair as we can. Thank you so much.

Beoordeeld met 5 van de 5 sterren

Bazoo is a great product

Bazoo is a great product, soft toilet paper, quite strong and seems to last a long time. Quick delivery and great customer service.
Definitely recommend

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect customer service

Made an error with my address on payment but a quick email to the customer service team resolved the issue and clear communication on actions taken reassured me that my parcel would soon be in the way to my new address. Really looking forward to receiving my first purchase.

15 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not good in service

Not good in service
I am the affiliate of this brand. I have got some commissions in Apr.2026. The commissions were ready, but I still did not receive my payment.

31 mei 2026
Review zonder uitnodiging
Logo Bazoo

Antwoord van Bazoo

We’re sorry to hear that you feel the service has not been good, and we’d like to clarify what happened regarding your affiliate commission.

Affiliate commissions are processed once the relevant referral period has passed, allowing us to check for any refunds, cancellations, order changes or other adjustments before a commission is approved for payment. Our normal process is to allow at least around two weeks before commissions are paid.

Our system is originally for UK. For UK-based affiliates who have successfully added their PayPal details to their affiliate account, payments can then be sent directly once the commission is ready. We never had problems with them before.

In your case, as we have found out that you are based outside the UK, payment details needed to be provided before we could issue the payout. Unfortunately, those details had not been added, which is why the commission could not be sent automatically. We also found that the email address registered with the affiliate platform was different from the email address you were using to contact us, which made it more difficult for us to immediately match the account and verify the payment details.

That said, when you contacted us, we were happy to assist and arrange your payout as a gesture of goodwill, despite the additional requirements for affiliates based outside the UK. We certainly did not intend for your commission to be withheld.

We completely understand wanting to receive a commission that has already been earned, but we cannot send a payment without the necessary payment details and account verification in place. This is a payment-processing requirement rather than a refusal to pay.

We have always been happy to assist when affiliates contact us. Once you reached out, we responded and worked to help clarify the situation. We’re a small team, not an automated system, and we genuinely do our best to assist with individual queries and resolve issues as quickly as possible.

We hope this clarifies the situation and that it was not simply a case of your payment being overlooked. Thank you so much.

Beoordeeld met 5 van de 5 sterren

Easy to use website

Easy to use website. helpful customer service people by email. Love the rolls, long lasting, and wrapped with lovely designs of animals, with interesting facts included. They make fun gifts! Good to be tree free, and the paper is not so dark as some bamboo papers, and much softer.

11 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love bazoo

Love bazoo. We have recommended it to all our friends and family. Ethical and fun loo wrappers, we love how they look on our bathrooms. I had an issue where Evri lost our parcel and contacted them and a new box was sent out the same day with a different parcel service. Really great product, and service, great company overall ! Would recommend.

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great quality product

Great product. Delivery arranged when required and can be easily postponed if needed. It's interesting there's no dust with this product compared to some well known toilet paper brands.

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Showing how service makes a difference.

I've been buying paper products from Bazoo for a couple of years, I appreciate the focus on biodegradable offerings and conservation efforts, but I stay with them because they work well. The ordering process, through the site, is straightforward and convenient.
But this last order was unusual; only part of one item was delivered and none of the second. The e-mail messaging seemed unclear as to whether the shipment was supposed to be broken up, so I gave it a few days to resolve.
It was Sunday before I remembered to get in touch with service, but I thought, "I'll mail them now before I forget." I was surprised that my mail got an immediate response just to say it was Sunday so I wouldn't get a conscious response from a closed office. I was even more pleased when I got a second message on Monday saying a response would take a little time due to current load. Things happen that slow processing but I knew the wheels were turning.
Well before the communicated delay passed Rizelle got in touch about my order and I explained my confusion about status and what had already arrived. It was a pleasant and understanding conversation and I was given an exact date for the delivery of all items. And that's exactly when they turned up.
I think that responding to problems in normal processing is an opportunity to show quality, and I think Rizelle is a good example of Bazoo's business operation.

20 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best bog roll by far !

I have probably tried every eco loo roll that there is and I have to say in my experience this is by far the best and the customer service is excellent

21 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love their ethics

Love their ethics, and animal wraps, my only problem is as I live on my own it takes me a while to get through a box! Works out a good price though and I don't have to load up the shopping bags with loo rolls etc.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic product

Fantastic product. Been using them for at least a couple of years. Never a problem, toilet rolls are excellent quality and simply fabulous all round. They also last a lot longer than supermarket bought products and therefore a great saving not just for the environment but also my purse.

18 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic company

Fantastic company - great products. Your personal account is really easy to navigate on the website, which makes ordering, postponing orders and skipping orders so easy.

16 april 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer