Bazoo Reviews 

728
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Wanting to switch to unbleached toilet paper, I did lots of research online before deciding to try Bazoo and have been so impressed I now have a subscription in place. The rolls are long, the paper i... Toon meer

Beoordeeld met 5 van de 5 sterren

Bazoo are making a difference, by supplying us with bamboo products that help save the environment. I started being a customer last year and I can tell you that they have integrity, honesty and sti... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Bazoo for a few years now. Their products last for ages. The kitchen rolls are strong and and the toilet rolls are soft and of great quality. Delivery is fast and efficient. Highly r... Toon meer

Beoordeeld met 5 van de 5 sterren

Bazoo is such a great service and brilliant longer loo rolls you don’t have to keep changing. I’ve recently switched to unbleached to help the planet. I find the subscription service SO easy to edit,... Toon meer

Bedrijfsgegevens

  1. Sanitairwinkel

Geschreven door het bedrijf

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

728 reviews

5 sterren
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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,7

Alle reviews

(728)

114 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent toilet paper and kitchen paper

I am very impressed with this firm’s toilet paper. It is softer and smoother than Andrex and also than my usual tissues. I prefer it for blowing my nose with if I have a cold. It is also strong.

I am very happy that producing this toilet paper causes less CO2 emissions than producing ordinary toilet paper, and also puts no fertiliser into the water table.

The price is very reasonable at 25p per 100 sheets.

The kitchen paper is also strong and smooth.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality

Great quality, good customer service and very reasonable.
It’s also nice having it delivered, and on time with the ability to adjust frequency, should you need.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered some kitchen rolls and…

I ordered some kitchen rolls and washing sheets. Unfortunately the washing sheets went missing from the delivery during transit. The staff at Bazoo were both understanding and efficient with replacing the lost items. A great company to deal with with great products.

5 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Missing item

Bazoo sent an item to me twice but did not recieve the item on both occasions.On the 3rd try they sent the item by royal mail and tracked.Recieved my item today.

6 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and customer service

I have been using Bazoo bamboo toilet paper for over 2 years, and they last a lot more than other options.
Their laundry sheets are also very efficient and I don't see myself going back to using other laundry products. Their customer service is very friendly, quick to respond and personalised.

6 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good service,

Good service,, Very responsive and innovative products Iike sheets of laundry detergent.

6 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great UK based company!

Bazoo are an excellent company to deal with. I don’t often sign up for subscriptions, as they can be difficult to adjust when circumstances change—but that’s not the case with Bazoo. They offer complete flexibility, allowing you to pause or delay your orders whenever needed, which I find incredibly useful.

It’s also reassuring to support a UK-based business that contributes to our economy and is mindful of the wider climate challenge—something Bazoo clearly takes seriously.

I would highly recommend giving them a try.

3 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So disappointed

So disappointed. Although the website states that they use Royal Mail 48hr delivery, they don't, they use Evri. I emailed to let them know my tracking had not updated in 6 days & there's a bank holiday weekend coming up & asked if they could chase it up. Evri had already successfully delivered two other, separate items, from different websites (ordered after I placed this one) I was asked to wait until the following day & if they did not arrive, they'd look into it.
So, nothing... I emailed & submitted an online query. The only thing that changed is the tracking page for Evri, no longer recognises my postcode!
I'll be raising a dispute with my bank after the Easter holidays. Such a shame, I really hoped this would be a positive experience.

2 april 2026
Review zonder uitnodiging
Logo Bazoo

Antwoord van Bazoo

Thank you for your feedback, and we’re really sorry to hear about your experience.

To clarify, while we do aim to use other couriers where possible, we may also use alternative couriers such as Evri, depending on operational requirements. We are always looking to improve, and we are already working to offer a wide range of couriers in the future.

In situations like this, when a parcel appears delayed or potentially lost, we do have a process we’re required to follow. Couriers often experience delays during peak periods such as Easter, and they ask us to allow a short timeframe before we can formally raise an investigation. This is why we initially asked you to wait until the following day — not to delay things, but to ensure we follow the correct procedure and give the parcel a chance to arrive.

That said, we never leave issues unresolved. If a parcel is confirmed lost or continues to show no movement, we always step in with a solution — whether that’s a replacement or alternative delivery option.

We’ve since responded to your latest query and arranged for a replacement to be sent as quickly as possible, including using a faster next-day delivery service to avoid any further inconvenience, as that is who we are as a business - we always aim to solve all problems for our beloved customers.

We’re here to make sure this is resolved for you.

Beoordeeld met 5 van de 5 sterren

Love the packaging, great delivery

Very nice product love the packaging I'm glad it is a sustainable product and hopefully helping the planet. Good delivery to the channel islands and if any problems can always contact customer service and a real person replies.

1 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality products and excellent customer service

Great quality products consistently with each subscription and the communication and customer service is excellent with quick response times and support available for any queries. Would definitely recommend to others and have expanded the types of products as new ones come on line.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product and ethics

Great product and ethics. Loo rolls are super good quality. We have tried 'who gives a crap' but Bazoo came out the winners for product quality.

22 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best ever!

The best, hands down, toilet paper I've ever had the absolute pleasure of using! Way better than those other brands, even the bamboo ones. Love it.

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service!

I contacted Bazoo to request a change to my dispatch date (as I realised it would arrive while I was away). I received a very quick and helpful response from Rizelle, who very kindly arranged for my order to be sent by a different delivery service, to arrive the next day.
Very impressed by this excellent and helpful customer service!

12 februari 2026
Review zonder uitnodiging

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