Bazoo Reviews 

Antwoord van Bazoo

11 jun 2025

Thank you for your feedback and for being a loyal customer over the years — we truly appreciate your support.

We’re sorry to hear that your recent experience didn’t meet your expectations, particularly around updating your bank details. Please know that we take matters involving sensitive information, such as payment details, very seriously. For security and compliance reasons, we are unable to process these changes directly and instead provide customers with a secure, step-by-step process to complete the update themselves.

Our system is designed to ensure customer data remains protected, and our support team always reviews and responds to follow-ups. We're sorry if this came across as impersonal — that was certainly not our intention.

We’re glad to hear you were happy with the product itself, and we regret losing you as a customer. Your feedback helps us improve, and we wish you all the best in your future endeavours. We hope we can still make things right in the future.

Antwoord van Bazoo

5 jun 2025

We're genuinely sorry to hear about your experience and appreciate you taking the time to share it.

We’d like to kindly clarify a few important points that may help put things into context. When you opt into a subscription, it’s designed to be a hassle-free, automated service — which means orders are placed and processed on a regular schedule unless the customer chooses to pause or cancel. Managing that subscription is entirely in the hands of the customer, and this is clearly in our policy.

Once a subscription order is generated and shipped — especially if no cancellation or pause has been made beforehand — our responsibility is to deliver the goods promptly, which we always aim to do. If you only contact us after the parcel has left our facility, we have limited ability to stop or recall it mid-transit.

Regarding returns: as a business, we cover the initial shipping costs to you, but when items are returned due to no fault of ours, there are added fees and handling costs on our end. This is why in certain cases, the original shipping fee may be deducted from the refund — and this is handled on a case-by-case basis with fairness and transparency.

That said, we are always quick to respond to emails and customer concerns — and our goal is never to frustrate but to resolve. We hope this explanation helps clarify why and how things unfolded the way they did.

Thank you again for your feedback — we always welcome it to help improve our service.

Antwoord van Bazoo

28 mei 2025

Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating it can be when things don't go as expected, and we truly appreciate you bringing this to our attention.

Regarding your subscription concerns — we want to clarify that subscriptions can be fully managed by logging into your account, where you’ll find options to cancel, postpone, expedite, or edit your deliveries directly from your dashboard. For security purposes, when a customer reaches out via email, we always provide step-by-step instructions so that they can securely access and manage their own settings. We're sorry if this wasn’t clear or if our response didn’t reach you — please know that we’re here to help and always respond to every cancellation request.

That said, we’ve reached out again to ensure your subscription is resolved, and we’re happy to take care of any further requests right away.

On the product side, we appreciate your honest comments about quality. Our rolls are made from 100% FSC-certified bamboo, and while natural bamboo can vary slightly in texture, we continuously test and refine our product to ensure it’s soft, strong, and as gentle as possible — especially for customers with sensitivities. We’re always looking for ways to improve, and feedback like yours helps us do just that.

We're really glad to hear you value our sustainability mission, and while we're sorry to lose a bit of your trust, we hope we can still leave you with a positive impression through how we handle your concerns.

Warm regards,
The Bazoo Team

Antwoord van Bazoo

21 mei 2025

Hi Anne, we’re really sorry to hear about your experience and for the frustration this has caused—we absolutely understand how inconvenient payment issues can be.

After thoroughly reviewing your account, we found that the payment was declined due to a Shop Pay error indicating that the card had been revoked. While your bank may not have seen a request, sometimes these rejections happen at the gateway level (Shop Pay) before the request even reaches the bank. Unfortunately, this is something outside of our direct control, as Shop Pay and Shopify have their own processing rules.

We also want to clarify that we never received any prior emails or messages from you until today, so this review was the first we saw of your concern. We always encourage customers to reach out directly so we can resolve things quickly—we’re a small team and genuinely care about every single customer.

That said, we’ve now reached out to you personally to get this sorted, and we’re here to help however we can. We're truly sorry that this left a negative impression, and we hope you’ll give us the chance to make it right.