Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Toon meer
Bedrijf heeft geantwoord
Could not fulfill the order, took too long to arrive (over a week) Said it would arrive Friday but did not arrive till Monday Product was ok, however I also ordered the some from Amazon and they wh... Toon meer
Bedrijf heeft geantwoord
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contactgegevens
13 Saint James Road, NN18 8AL, Corby, Verenigd Koninkrijk
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4,6
Uitstekend
216 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van West End Diy
Thank you very much for your kind review!
They cancelled my order and never…
They cancelled my order and never shipped it . Didn't give me any information. Very disappointing
30 maart 2026
Antwoord van West End Diy
Thank you for your review.
I'm not too sure if you may have seen but I emailed you on the 31/03/26 regarding the issue with your order and the reason as to why we were unable to fulfil your order, but this may have fell into your junk folder or may have got lost in the mail.
If you could, please try seek the email I sent on said date, and that should inform you the reason as to why we had to cancel your order.
Apologies if it felt like you were refunded and cancelled without reason, that is something we would never do.
Many Thanks,
Online Team.
Antwoord van West End Diy
Thank you very much for your complimentary review!
Antwoord van West End Diy
Thank you for your complimentary review, this is much appreciated and we hope to see you again with us!
My 2.5L container of dulux paint was…
My 2.5L container of dulux paint was split and leaking on delivery. Sent 2 emails with photos and phoned and left a message with a sales advisor with my telephone number for a call back, but after 2 weeks no one tried to call or email me to rectify the situation. Very disappointing and will not use again.
After reading this reply I have found your email, however not sure why you did not leave me a voice message- I have no record of your call. It would have been easier. Thanks
25 maart 2026
Antwoord van West End Diy
Hello,
Thank you for your review.
Apologies that you had received your paint in a bad manner, this was taken up with our courier service who had delivered this item to you.
In terms of the reply as promised, I had emailed you twice regarding this situation, but it may have fell into your junk folder if you haven't seen it.
I also tried to call your number but it went straight to voicemail.
If by any chance you see this reply on Trust Pilot, please try find our emails sent and we can fix this issue for you, or please contact us again.
Many Thanks,
WEST END DIY
Antwoord van West End Diy
Thank you very much for your review about our service, we take pride in our customer care so this feedback means a lot!
Excellent service
My order came quickly. And was very well packed ...no spilt paint..
Thank you, great company, great service..
28 maart 2026
Antwoord van West End Diy
Thank you for your complimentary review!
We take pride in our packaging and service so this means a lot to us!
We look forward to seeing you again!
Paint was a very good price
Paint was a very good price, was packed so well and so quickly received within 1 day of ordering, courier was very good too.
27 maart 2026
Antwoord van West End Diy
Thank you very much for your kind and complimentary review!
We are glad you were satisfied with your experience with us and we hope to see you again soon!
Still waiting for delivery
Difficult to review as I have not received my order or any update on when I can expect it.
26 maart 2026
Antwoord van West End Diy
Thank you for your review.
Apologies in the delay but please let us know your thoughts when you receive your items!
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery.
25 maart 2026
Antwoord van West End Diy
Thank you very much for your review!
Received my item 3 days after placing…
Received my item 3 days after placing the order. Customer service kept me informed of where my order was, I.e being processed and dispatched. It was the 1st time I had ordered from them and I will order from them again
25 maart 2026
Antwoord van West End Diy
Thank you for your detailed review about your experience with us!
We are glad you are satisfied and we look forward to seeing you with us again in the future.
Super fast service Easy to use website
Easy to use website. Super fast delivery. Ordered lunch time received the next morning. Great service all round. Would purchased from this company again.
25 maart 2026
Review zonder uitnodiging
Antwoord van West End Diy
Thank you very much for your detailed and complimentary review!
We look forward to seeing you shop with us again!
Super price quick delivery and superb…
Super price quick delivery and superb packaging.
25 maart 2026
Antwoord van West End Diy
Thank you for your complimentary review!
The goods were as described and at a…
The goods were as described and at a good price,cheaper than main competitors!!the delivery was super quick and was well packaged so there were no problems.thankyou west end diy for a great experience :)
17 maart 2026
Antwoord van West End Diy
Thank you very much for your detailed and kind review, we really appreciate this!
We look forward to seeing you with us again sometime in the future!
Antwoord van West End Diy
Thank you for your review, it is greatly appreciated and we hope to see you again with us!
Antwoord van West End Diy
Thank you very much for your review!
We look forward to hopefully seeing you shopping with us again in the future.
Antwoord van West End Diy
Thank you very much for your complimentary review!
It is greatly appreciated!
Antwoord van West End Diy
Thank you for your complimentary review!
2 star only for contact…
2 star are only because contact was simply but. No information that they dont send to Jersey, i was waiting for next and another upgrade of my order to find out after few days its canceled and refund….
13 maart 2026
Antwoord van West End Diy
Thank you for your review.
I'm not too sure if you had seen the email I had sent to yourself regarding this situation, it may have fell into your Junk Folder or had got lost in the mail.
The email was ultimately explaining the situation that we don't have a courier service that could ship parcels overseas I'm afraid, and it seemed to be a website fault that it didn't detect your postcode in Jersey, as we are unable to deliver to that island.
Apologies for the experience and if it felt like we had refunded you without reason, I really hope you could source your items elsewhere.
Antwoord van West End Diy
Thank you very much for your review!
We take pride in our customer service and I'm glad you were satisfied with our service and prices!
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