Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Toon meer
Bedrijf heeft geantwoord
Could not fulfill the order, took too long to arrive (over a week) Said it would arrive Friday but did not arrive till Monday Product was ok, however I also ordered the some from Amazon and they wh... Toon meer
Bedrijf heeft geantwoord
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contactgegevens
13 Saint James Road, NN18 8AL, Corby, Verenigd Koninkrijk
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4,6
Uitstekend
216 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great customer service
The light bulbs I needed were discontinued. However, West end found a source. They kept me well informed of the situation .
Bulbs arrived today. Very pleased with service.
4 februari 2026
Antwoord van West End Diy
Thank you very much for your kind review.
I am glad we managed to source the discontinued bulbs required for your order and you have received them all okay, whilst satisfied with our service.
We look forward to hopefully seeing you again!
I haven't received the goods yet
I haven't received the goods yet. When I ordered them, they were in stock. A few days later I receive an email telling me they are in fact out if stock. They'll inform me of a delivery date, once they receive them...
20/2: Yes, I'm sorry, I may have been a bit harsh, as the goods arrived very quickly after I wrote the above, which I did after after being requested to write a comment.
14 februari 2026
Antwoord van West End Diy
Thank you for your review.
Apologies in the slight delay in your order.
This product was an 'Online Exclusive' and was required to be ordered in via our wholesalers. We show stock of this product as we are able to get this in very quickly and efficiently from our wholesalers.
As soon as we received this item via our wholesalers, we also dispatched this on the same day of arrival.
After reviewing the tracking info for this, you have received your parcel on the 19th of February.
Update Reply:
Absolutely no worries!
I'm glad you received your items all okay.
Speedy delivery and great price.
Ordered late in day. Arrived tge hext day gefore lunch. AWESOME.
11 februari 2026
Antwoord van West End Diy
Thank you very much for your review. We are glad that you are satisfied with our delivery service and your experience whilst shopping with us!
Antwoord van West End Diy
Thank you for your complimentary review!
Helpful and good delivery
I only needed 1 roll to complete my project .The paper was no longer in stock at my original purchase option
They had the roll in stock at one of there outlets thankyou Jack for sourcing for me and then prompt delivery ,
Good communication will use your site again
2 februari 2026
Antwoord van West End Diy
Thank you very much for your review. I'm glad we could help you out in completing your project, we look forward to seeing you again!
I bought 2 rolls of wallpaper online on…
I bought 2 rolls of wallpaper online on Sunday and they were delivered the following morning. A good product and rilliant service.
8 februari 2026
Antwoord van West End Diy
Thank you very much for your review. We are glad you had a good experience with us and thanks again for the kind words. We look forward to hopefully seeing you again!
Antwoord van West End Diy
Thank you very much for your complementary review!
Excellent customer service
Excellent customer service. I emailed with a query and someone got back to me straight away with the answer I needed. Would definitely use again
26 januari 2026
Antwoord van West End Diy
Thank you very much for your review. We are glad that we have helped you and we look forward to seeing you again!
Finally a company who knows how to pack paint !
First time ordering and their paint was ALOT cheaper than anywhere else online. Was expecting it to take a few days as we are other side of country but arrived next day and I can honestly say I’ve never seen paint so well packed !!! (Wilko take note !) I’ve ordered paint from lots of places but this will definitely be my go to now. Perfect from start to finish.
29 januari 2026
Antwoord van West End Diy
Thank you very much for your kind and detailed review about your experience with us. We are glad to see that you are satisfied with our cheap prices, speedy delivery and our packaging when it comes to paints being dispatched. We look forward to seeing you with us again in the future!
Antwoord van West End Diy
Thank you for your review! I'm glad you had a satisfied experience using us!
Crown Blue Gravel
I chose supplier Westend as they have a depot fairly close to me. Item was securely packaged. Also they had best price for this product online which was Crowns Blue Gravel. This is a beautiful blue grey and is best I’ve tried.
23 januari 2026
Antwoord van West End Diy
Thank you so much for your kind review! We look forward to seeing you again in the future.
Excellent customer service
Excellent customer service and the price was so much cheaper than anywhere else for exactly the same product.was quoted free delivery and I received a phone call to say they will drop it personally to my door.Best customer service ever,hard to find that these days.
26 januari 2026
Antwoord van West End Diy
Thank you very much for your kind and complementary review! If you need anything in the future again, as your are local we are more than happy delivering to you again.
Antwoord van West End Diy
Thank you for your kind review, we look forward to seeing you again in the future!
Antwoord van West End Diy
We are glad to hear you had a great experience whilst shopping with us. Thank you for your review!
Antwoord van West End Diy
Thank you for your complementary review, we really appreciate this.
Best price found for product
Best price found for product and excellent speed of delivery! Perfect.
20 januari 2026
Antwoord van West End Diy
Thank you very much for your review! We hope to see you again with us in the future.
Great price and delivered on time.
Great price and delivered on time.
Was extremely well packed.
17 januari 2026
Antwoord van West End Diy
Thank you very much for your complimentary review, it is much appreciated!
Antwoord van West End Diy
Thank you very much for your complementary review! We are glad you had a good experience with us and we hope to see you again soon.
If only I had known!
There is a shop in the town where I live called west end stores little did I realise these were the same people. Having paid a delivery charge of £3.99 for the postage of a little vegetable knife, I was far from happy when someone pushed a carrier bag through the letter box. It took long enough to receive it and when they asked for identification, I think they could have given me the opportunity to collect it. It is not as though though it was even packaged! The order was made on 26/12/2025 - 14/1/2026
26 december 2025
Antwoord van West End Diy
Good Morning Mrs Susan Rushworth,
We are very disappointed to see you have reviewed us with 1 star, our customer service is something that we take pride in so we would like to just explain a couple of things that we feel haven't been taken into consideration with your review. Our website has our logo and all stores information on it very clearly, however our website is ran as an Online Ordering system that allows customers to order from us all around the UK and at this current time we don't have a section where we can allow customers to click and collect from our store via our website if you live locally and that's why you was charged a delivery fee of £3.99. When you first placed the order it was done on 26/12/25 which was Boxing Day, our online team was not back into work until Monday 5th January and there was a banner on the webpage explaining this information. On return, our staff worked quickly to get your order processed going through the correct motion of contacting you for the correct ID as the item you ordered comes under the Restricted Proof Of Age Section. As your item was an Online Exclusive this also had to be ordered in from our suppliers which normally doesn't take too long to arrive to ourselves but due to the Storm, it caused many supplier delays which i believe our online team did notify you of this and explained the delivery date would be slightly delayed. When the item did arrive into our warehouse department we had a driver heading over to our Cambridgeshire stores so rather than packaging your item up and send out via a courier which would have taken a further 2 days wait before the item arrived to yourself, we popped it into a carry bag and handed to our driver to deliver straight to your house for quickness. Unfortunately you wasn't in when the driver arrived which is why he posted it through your door rather than leaving a sorry we missed you card. We do apologise that at this time you feel unsatisfied with the service you were provided and we do hope that we are given the chance to fulfil another order from yourself within the near future where hopefully its not around Christmas closing times and snow storms. With Kindest Regards Our Online Team - West End DIY.
Quick and easy to order and arrived…
Quick and easy to order and arrived quickly and as promised.
31 december 2025
Antwoord van West End Diy
Thank you for your positive and complementary review! We hope to see you again in the future!
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