West End Diy Reviews 

216
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Could not fulfill the order, took too long to arrive (over a week) Said it would arrive Friday but did not arrive till Monday Product was ok, however I also ordered the some from Amazon and they wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Doe-het-zelfzaak
  2. ook in
  3. Behangwinkel
  4. Decoratie- en interieurwinkel
  5. Verfwinkel

Geschreven door het bedrijf

Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

216 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(216)

205 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

All went to plan

All went to plan, thank you.

23 december 2025
Logo West End Diy

Antwoord van West End Diy

Thank you very much for your review! We are glad to hear you are satisfied and happy with your experience with us.

Beoordeeld met 5 van de 5 sterren

I came a cross this website when…

I came a cross this website when searching for kitchin bathroom paint. They had good offer on them. I made my purchase online and spoke to a gentleman next day. He reassured me that my order was recvd and ready for dispacth. He made sure the paint was securly boxed and i recvd them a day later. Overall a very satified service and customer. Thank you

23 december 2025
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Antwoord van West End Diy

Thank you very much for your detailed experience and kind review, we massively appreciate this. We hope to see you again in the future!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, delivered in person due to location, very pleased

17 december 2025
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Antwoord van West End Diy

Many thanks for your review, if you ever need anything from us again, we are more than happy hand delivering this again as you are local. All the best!

Beoordeeld met 5 van de 5 sterren

A personal response to my email by Jack…

A personal response to my email by Jack and a very speedy delivery.

17 december 2025
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Antwoord van West End Diy

Thank you very much for your review, we are glad that you had a good experience shopping with us!

Beoordeeld met 5 van de 5 sterren

Wood paint ordered …

There was an issue with the incorrect paint sent, however this was felt with very swiftly , and was very pleased with the communication received.

7 december 2025
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Antwoord van West End Diy

Thank you for your review! Apologies for the mix up in the paint you had first received, but I'm glad we could get this exchanged and corrected very quickly for you.

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service. Fixed an issue that I had made when ordering with no problem. Totally recommend as a great place to purchase from.

17 december 2025
Review zonder uitnodiging
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Antwoord van West End Diy

Thank you very much for your complementary review! We look forward to seeing you with us again in the future!

Beoordeeld met 5 van de 5 sterren

Brilliant company to deal with and my…

Brilliant company to deal with and my Christmas star was exactly as described

5 december 2025
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Antwoord van West End Diy

Thank you for your kind words and review. I am glad you are left satisfied with your order/product and experience with us!

Beoordeeld met 5 van de 5 sterren

Good corispondence fast delivery and…

Good corispondence fast delivery and great product will use this company again

6 december 2025
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Antwoord van West End Diy

Thank you for your review! We really appreciate this and look forward to seeing you shop with us again sometime in the future.

Beoordeeld met 5 van de 5 sterren

Exceptional customer service.

The member of staff who took our order was just amazing! So helpful. The order arrived within 2 days, nicely packaged. We wish other companies had such an efficient service!

12 december 2025
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Antwoord van West End Diy

Thank you very much for your complementary review. We really appreciate the kind words and we hope to see you again with us in the future!

Beoordeeld met 5 van de 5 sterren

Seamless experience with these guys

Seamless experience with these guys, mention to Jack who answered my query quickly and comprehensively.

4 december 2025
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Antwoord van West End Diy

Thank you your review and sharing your experience with us! I'm glad I could help out and we hope to see you again in the future!

Beoordeeld met 5 van de 5 sterren

Highly recommend

So helpful when I was looking for a particular batch number.
Wallpaper dispatched promptly and was exactly what we needed.
Highly recommend and many thanks.

10 december 2025
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Antwoord van West End Diy

Thank you so much for your kind and complementary review! I'm glad we help out in what you were looking for and that you are satisfied with your experience with us! We hope to see you again in the future.

Beoordeeld met 5 van de 5 sterren

Great service

Very easy to order online, great communication and very fast delivery

8 december 2025
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Antwoord van West End Diy

Many thanks for your complementary review, we really appreciate this and I'm glad you are satisfied shopping on our website!

Beoordeeld met 3 van de 5 sterren

I can't really review as I haven't…

I can't really review as I haven't received my order yet. The prices are great, communication is great but will need to wait to see when my order is delivered

5 december 2025
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Antwoord van West End Diy

Thank you for your complementary review, please let us know your thoughts once you receive your order.

Beoordeeld met 5 van de 5 sterren

Excellent service.

Good value for money item. They did send the wrong amount, but the man I spoke to was absolutely lovely and said he would sort it out and I got an email the next day. They couldn’t apologise enough and re-ordered the items and they arrived quickly. First class customer service. Thank you so much.

27 november 2025
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Antwoord van West End Diy

Thank you very much for your kind & complementary review! Sorry we messed up a little bit!, but glad we could get this quickly resolved for you. We hope to see you again in the future.

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

The customer service from this company is wonderful. We ordered a garden table and chairs and unfortunately the chairs and table didn’t match on delivery from the distributors. Not West End’s fault! Jack and the team were on the case straight away and got it sorted keeping me informed of progress along the way. I don’t think I have ever received such great communication before, which was so reassuring it would be sorted. I would definitely use them again and certainly recommend to family and friends. Thank you again, I am very pleased.
Christine

8 december 2025
Review zonder uitnodiging
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Antwoord van West End Diy

Thank you very much for your detailed and complementary review! Apologies again you had received that problem upon delivery, but I'm glad we got it sorted in the end. Thank you for the recommendation and we hope to see you again with us in the future! All the best.

Beoordeeld met 5 van de 5 sterren

Excellent quick service

Excellent quick service. Easy to use site on line. Great help when delivery was delayed through no fault of yours.

26 november 2025
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Antwoord van West End Diy

Thank you very much for your review, glad you found our website easy to use and also complementing our quick service!

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