Wholesale Payments Reviews 

It was wonderful to speak with a real person, not an AI. Amanda listened to my terminal machine issue, identified that it was an uncommon issue and sent me to the correct person who was able to fix the issue. The whole process was fast and friendly despite the issue being one the team had never encounter exactly before. This was refreshing. The experience with customer or technical service with most companies these days is an endless circle of multiple choice questions, none of which apply. I was so happy to speak with a real person who could understand an issue that wasn't an easy and common fix. Thank you.

We have been using Credit Wholesale Company for years here at Mad Dog Transmissions 038801 for years and couldn't be happier. The card machine is easy to use and all of the staff are always nice and very helpful. Our support agent Tabitha Brantley is AMAZING and always does anything she can to help me out. We have other processing companies calling us on a regular basis trying to get us to switch and our answer is always no. Even though their rates are more than fair it is the helpfulness of everyone we have ever delt with that keeps us as a customer. Also, their online account platform makes it real easy to view daily charges and batches and provides a variety of other services. We definitely recommend them for credit card processing needs.

I had a great experience talking with Brad today . My company Name is: BEAULIEU BROTHERS PAWN CITY - 962354 and the Support Agent's name: Brad Haralson
Brad addressed my concerns and got me pointed in the right direction. We got our credit card terminal back on track and brad made everything seem so easy.
He was very professional and helpful.

My name is fernando Torres from Lavergne Tire & Auto Repair. I received outstanding service from Don Hutter and Janie Lozoya!

GREAT CUSTOMER SERVICE AND HELPING FIX THE PROBLEM

Tuning Gruppe in Phoenix AZ, Tabitha Brantley and Nick Ponce are great to work with. They hear your concerns and act quickly.

I am the owner of T-HEE SHIRTS 307877 and the Support Agent's name was Kiersten Young.
She was very helpful and diligent in seeking all info she could to resolve my issue. Glad that wholesale payments hired her!

I just got off the phone with CSR Janie Lozoya - SHE IS WONDERFUL!!!! Honestly, every time I've called Customer Service the reps have been outstanding, I've been with this company for almost 3 years - great products, great service - even my sales rep Matt Zarcone still checks to make sure they are meeting my business needs. So glad I switched to Wholesale Payments!

Very unhappy
Was with since 2021 and recently they deactivated the account due to said a tax id number showed up differently. They never notified us by phone or mail. We found when went to open the account online and would not open
They kept charging fees to the account. They said would work on a refund if we reactivated but if not then no refund. Then when choose to cancel they want you to sign a cancellation form agreeing to fees. We are way over 3 year contract and not agreeing to their fees or services any longer. They said it takes a month to cancel and fees will occur. We consider it canceled. We choose not to do business with a company like this. I sent them a written cancellation and they told us it may not work. ????At first there were no fees and then they started. Just beware.

We recently had an issue at Englewood Fence, and Tabitha Brantley at Wholesale Payments was incredible. She responded quickly, handled everything efficiently, and was extremely helpful. Her support and advice gave us real piece of mind. We truly appreciate their outstanding customer service.

They listened to our concern and took the time to look into the issue. They then gave us a detailed answer that helped us better deal with our customers.

I called from Skeeter's Design in to Wholesale payments with a question concerning a rate change to my account, had to ask them to call me back due to a customer showing up. Haley Hill called me back and did a great job of explaining what was going on. She was very professional and helpful.

This particular rep was helpful but overall everything is always messed up. The reason for the call is that I had to open my business with out a terminal due to someone forgetting to complete the ticket order. Very frustrating

Wholesale payment has been such an answer to my prayers! I truly feel supported on this new business journeyJULES IN BLOOM!
My rep Justin has been absolutely incredible! He has been the best experience with a rep ever!
Also,Support Agent, Daniela P. Assisted me through setting things up, so kind and so professional!
Thank y'all so much!!

Be very careful, they steal your money!

Extremely disappointing experience. This company clearly allows certain favored employees to treat others with disrespect and mistreatment without any accountability. The favoritism is obvious, and it creates a toxic and uncomfortable environment for both staff and customers.
Instead of addressing legitimate concerns, management seems to protect the same individuals repeatedly, which only reinforces the behavior. No one should have to work in or support a business where basic respect and professionalism aren’t enforced equally.
Until leadership takes responsibility and holds everyone to the same standard, I can’t recommend supporting this company.

hailey was very heplful and help me resolve the situation very quickly

Best service every

I received a call from Adriana, the client services supervisor, and my concerns were heard. She understood my frustrations and made things right. That's all you can ask from a business when they are misrepresented. That alone in my opinion earns 5 stars.

Absolutely terrible company. Worked for them part time, and had my business CC processing with them. They refused to pay commissions that I earned, constantly moving the goal posts but yet never wanting to put that in an email or text. I had multiple customers calling and complaining they were overcharged each month, which I experienced myself. I never once was charged the $45/mo for processing, it was always significantly more than that. When brought up to my team leader Erik, he just waved it off and told me not to worry about it. I never once was given a refund for that either. After being inside this company, I highly recommend to stay away. All these reviews are paid for, they incentivize customers to leave these reviews by offering them free stuff or a discount for one month processing. STAY AWAY.