Willful Reviews 

1.815
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Super easy to use. It’s a little bit tricky if you’re based in the province of Quebec because the legislation does not allow you to notarize it. Other than that, it’s great. One note for Willful: it w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have gone to a lawyer 3 times to put together my will plus updates and it was a long, overly complicated, and expensive process. I needed to do another update so I tried Willful. Complete opposite e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The process was very straight forward and easy to follow. Good value compared to lawyer. We have a simple estate plan so the software was well able to guide us through the process. Lots of help along... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Juridische dienstverlening
  2. Erfrechtadvocaat

Geschreven door het bedrijf

Willful is Canada's leading online estate planning platform, built to make wills and powers of attorney accessible to every Canadian. More than 500,000 Canadians have trusted Willful to start their estate planning journey — creating legally valid documents online in about 20 minutes, saving thousands compared to a traditional lawyer, with free lifetime updates as life changes. Willful's documents are developed with Canadian estate lawyers and tailored to each province's unique requirements. The platform also powers partnerships with financial institutions and advisors, helping close the estate planning gap for Canadians nationwide. Founded in Toronto in 2017, Willful is on a mission to make estate planning simple, affordable, and accessible for all. To learn more, visit willful.co.

Willful - Easy Online Wills

Geschreven door het bedrijf

Create a legal will in 20 minutes online
Online Wills, Your Way. Easily Update Your Will Anytime.

Easy updates, anytime.

Easy updates, anytime.

Easily update your will anytime, so your estate plan can change as your life does!

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,4

Alle reviews

(1.815)

230 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I have not got my Willful tho I am…

I have not got my Willful tho I am making payments. The reason being is I do not have a witness!!!!!

12 oktober 2025
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Antwoord van Willful

Thanks for your feedback, and we're really sorry to hear you've had trouble finalizing your documents.


If you're located in British Columbia or Ontario, we may be able to help you with finding a witness and completing your signing—please reach out to our team directly so we can guide you through the options available.


You're also never locked in. If you’re still paying but haven’t been able to complete your will, we’d love the chance to make things right and ensure you get the support you need.


Please don’t hesitate to contact us at support@willful.co or book a time to chat with us here (https://calendly.com/willful-book-a-call/20min).

Beoordeeld met 4 van de 5 sterren

Would recommend Willful to anyone.

The process was very simple to execute. The questions were easy to understand and answer. The process did not take much time to complete.

8 oktober 2025
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Antwoord van Willful

Thank you so much for your review! We're glad to hear you found the process simple and straightforward—that's exactly what we aim for.


If there's anything we can improve to make it a 5-star experience next time, we’d love to hear your feedback.


Please don't hesitate to reach out if you have any other questions.

Beoordeeld met 5 van de 5 sterren

I had been thinking about setting up my…

I had been thinking about setting up my will for a long time but kept putting it off because I assumed it would be complicated and time-consuming. Using Willful completely changed that. The process was straightforward, easy to follow, and surprisingly fast. What I had been dreading for so long turned out to be simple and efficient. I’m really glad I finally did it!

5 oktober 2025
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Antwoord van Willful

Thanks so much for taking the time to leave this review! We're so glad to hear that Willful made the process easier than expected — that's exactly what we aim for. It’s completely normal to put off creating a will, so kudos to you for taking that important step. We're really happy to have helped you check it off your list!


Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 1 van de 5 sterren

Your going to ask me for a review

Your going to ask me for a review? 30 day Money back guarantee, but we can't be gotten a hold of. They have been spamming my e-mail box non-stop, and I am pretty sure they have sold my personal data.

3 oktober 2025
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Antwoord van Willful

Hi there,


I’m really sorry to hear about your experience — that’s absolutely not the type of service we aim to provide.


If you’ve already reached out and haven’t heard back, it’s possible that we didn’t receive your message or something went wrong. We normally respond within 24 hours on weekdays.


If you’re within our 30-day money-back guarantee, we’re happy to honour that — no questions asked. Would you mind emailing us directly at hello@willful.co? As soon as we receive your message, we’ll review your request and make it right.


We also want to reassure you that we take privacy very seriously. We do not sell personal information, and we’ll happily review your email preferences to ensure you're only receiving messages that are helpful and relevant.


Again, I’m really sorry for the inconvenience, and we appreciate your patience while we work to resolve this for you.


Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 5 van de 5 sterren

It is simple fast and extremely reasonable price wise

The simplicity of creating the will was amazing. I was afraid going into it but I was soon comforted.

29 september 2025
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Antwoord van Willful

Thank you so much for the kind words! We're so glad to hear that the process felt simple and comforting — especially since we know creating a will can feel a bit intimidating at first. We're proud to help make estate planning easier and more approachable for Canadians like you.


Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 5 van de 5 sterren

Easy

Easy, fast and straight forward

28 september 2025
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Antwoord van Willful

Thanks so much for the 5-star review! We’re thrilled to hear it was easy, fast, and straightforward — that’s exactly what we aim for. Please don't hesitate to reach out if you have any other questions.

Beoordeeld met 5 van de 5 sterren

Fast and easy

Fast and easy, thank you.

26 september 2025
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Antwoord van Willful

Thanks so much for your kind words! We’re so glad to hear you found the process fast and easy — that’s exactly what we aim for.


Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 4 van de 5 sterren

Very easy to complete

Very easy to complete. The one issue I came up is that my Trustee for Beneficiaries and my executor are two different people. This isn’t common, but would have been helpful if I’d had the option. It would have been helpful so that I didn’t have to make amendments myself.

31 juli 2025
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Antwoord van Willful

Thanks so much for your feedback — and for taking the time to share your experience! We’re glad to hear you found the process easy to complete.


You’re absolutely right that in some cases, people may want to name different individuals for those roles. While our current setup combines the executor and trustee roles for simplicity, feedback like yours helps us understand where we can improve. I’ve shared your comment with our product team for consideration in future updates.


Please don’t hesitate to reach out if you have any other questions or suggestions — we really appreciate you helping us make Willful even better.

Beoordeeld met 5 van de 5 sterren

We had an excellent experience

We had an excellent experience, creating a Will and Power of Attorney, the process was straight forward and easy, everyone can do it.

21 september 2025
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Antwoord van Willful

Thank you so much for the kind words! We’re so glad to hear you had a great experience creating your will and power of attorney. Our goal is to make the process simple and accessible for everyone, so it means a lot to know it felt that way for you.

Beoordeeld met 5 van de 5 sterren

Very explicit

Ready to navigate and good explanations

19 september 2025
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Antwoord van Willful

Thanks so much for the 5-star review! We’re glad you found Willful clear, easy to navigate, and well-explained. If you need a hand with witnessing or next steps, we’re here to help. Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 4 van de 5 sterren

The process was fairly straight forward…

The process was fairly straight forward and everything was explained in detail. I would definitely recommend...

25 augustus 2025
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Antwoord van Willful

Thanks so much for the 4-star review! We’re glad you had a good experience. We’d love to know what would have made it a 5-star one—if anything wasn’t clear or could be easier, please tell us so we can improve.  Please don’t hesitate to reach out if you have any other questions.

Beoordeeld met 4 van de 5 sterren

Straight forward

Straight forward. Option to ask more questions if needed.

14 september 2025
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Antwoord van Willful

Thank you so much for the 4-star review! We're thrilled to hear you had a positive experience with Willful. We're here to make estate planning as simple and stress-free as possible, and we're so glad we could help you take this important step.

Please don’t hesitate to reach out if you have any other questions!

Beoordeeld met 5 van de 5 sterren

An easy experience!

I’m very pleased at how easy it was.
I did have one question which was answered promptly.

9 september 2025
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Antwoord van Willful

Thank you, JAM! We’re so glad to hear the process was easy for you and that our team could answer your question quickly. We truly appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

Very simple and easy to do ..would…

Very simple and easy to do ..would recommend it to anybody in front of you enemy

9 september 2025
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Antwoord van Willful

Thank you so much for your review, Judith! We’re glad to hear you found the process simple and easy. Your recommendation means a lot to us.

Beoordeeld met 1 van de 5 sterren

A simple inquiry

A simple inquiry, no response or acknowledgement.

3 september 2025
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Antwoord van Willful

Hi Joyce, we’re sorry to hear this and it’s definitely not the kind of experience we aim to provide. We couldn’t find an earlier email on our end, but we’ve just sent one your way now and would be happy to help however we can. Thanks for sticking with us, we’re here whenever you’re ready to chat 💙

Beoordeeld met 5 van de 5 sterren

Incredible experience using Willful

Incredible experience using Willful to complete a Will for my partner at I. The platform was intuitive, and I would highly recommend it to anyone needing a Will.

7 september 2025
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Antwoord van Willful

Thanks so much, Matthew! We're so glad to hear the platform felt intuitive and made things easier for you and your partner. Making a will is such an important step, and it means a lot to know Willful helped you both complete it with confidence 😊

Beoordeeld met 5 van de 5 sterren

Ease of mind on a tough subject.

It was easy for the most part. My wife and I gave the site to a social worker at a hospital that works with people dealing with cancer.

28 augustus 2025
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Antwoord van Willful

Thanks David! We appreciate you taking the time to share this, and we’re really glad the experience felt easy and gave you and your wife some peace of mind. We’re especially touched that you passed it along to someone supporting folks through such difficult circumstances. That truly means a lot to our team 💙

Beoordeeld met 5 van de 5 sterren

VERY helpful and answered and responded…

VERY helpful and answered and responded to all my questions and concerns promptly.

3 september 2025
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Antwoord van Willful

Thank you so much, Gordon! We’re so glad to hear our team was able to answer your questions and provide the support you needed.


Please don't hesitate to reach out if you have any other questions.

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