Having looked at many offerings out there, I just preferred WCW website and the ability to speak to somebody, who could help. Placed order for a starter kit with 30ft hybrid pole which just about reac... Toon meer
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Lees wat reviewers zeggen
By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... Toon meer
Bedrijf heeft geantwoord
What a superb company this is to deal with, I ordered a pole system, roof cleaning blade kit, I had the pleasure in dealing with a gentleman there named Tom when I placed my 2nd order. The 1st order... Toon meer
Bedrijf heeft geantwoord
Personally I take the reviews of on-line products on wcw with a pinch of salt ! It seems only positive reviews are allowed publication, where as truthful & less positive reviews are binned ! Cmon f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.
Contactgegevens
Unit 3 A2B House, CF63 3RF, Barry, Verenigd Koninkrijk
- 01446 749 060
- info@windowcleaningwarehouse.co.uk
- windowcleaningwarehouse.co.uk
4,6
Uitstekend
534 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just un boxed my Unger water fed pole…
Just un boxed my Unger water fed pole what a amazing kitt windows and facias look very clean I plus cleaned my window frames I took me a hour to do the Lott it used to take me three hours getting up and down ladders the windows are sparkle I did my research on this it took me a long time to choose butt Iam glad I brought this kitt and the company I brought it from delivery on time great company ie they are not cheap by god they are worth it
10 augustus 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Mr Fellows, thank you for taking the time to leave us a review about your experience. We are so glad you are enjoying your new kit. If you ever need any help in the future please don't hesitate to reach out!
I payed for next day delivery it Came…
I payed for next day delivery it Came two days later.
9 juli 2025
Antwoord van Window Cleaning Warehouse
Hi Gary, thank you for your review. After looking into your order I have identified what may not have lived up to your expectation.
Firstly, you placed the order on the 9th at 10.08pm and selected the delivery option "Same Day Despatch - Before 3:00pm"
We are not open 24/7, our offices close at 5pm Mon-Fri and our couriers do not work through the night Therefore your order was processed and dispatched on the morning of the 10th and you received the item on the 11th.
Our shipping policy clearly states that the Same Day Despatch option is for orders before 3pm. Therefore your order fell outside of this timeframe.
I have to commend our warehouse staff for processing your order promptly the morning after your order, and for DPD to fulfil it's delivery the next day. We have honoured and met our expected obligations in regards to our policies on this occasion.
I can only apologise that this did not meet your expectations, and recommend that you read our shipping terms in full to save any confusion on your next order.
Thanks again for shopping with us
(Customer service have been in contact with you regarding this order for a resolution, kindly check your inbox - many thanks)
Unger resin Quality product and speedy delivery…
Quality product and speedy delivery service 👍👍👍👍👍
8 juli 2025
Antwoord van Window Cleaning Warehouse
Hi Michael, thanks so much for taking the time to leave a review. It really helps us out. We hope you enjoy your order and if you have any issues please don't hesitate to reach out to one of the team!
Very prompt service
Very prompt service
However small components ordered packed and delivered loose and insecure
30 juni 2025
Antwoord van Window Cleaning Warehouse
Hello NJ, thanks for taking the time to leave us an honest review! I will pass your feedback onto the team. Many thanks
Traditional window cleaner
Easy to navigate to the items I wanted
2 juni 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Christopher, thanks so much for the review!
Excellent
Website easy to navigate. Great products good prices. Delivery is excellent.
17 juni 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hello Kay, thanks so much for letting us know about your experience with us. We appreciate it!
Antwoord van Window Cleaning Warehouse
Thanks for the review Steve!
Very quick delivery and product…
Very quick delivery and product description was exactly how described.
23 mei 2025
Antwoord van Window Cleaning Warehouse
Hi Christian, thank you very much for the review!
No longer my 1st supplier.rubbish customer service
Use to be my go to for the last number of years. Recent order was delivered. In bad condition.. stuff all over the place bad packaging (all loose) and one part didn't work. The contents wasn't signed and checked like it always use to be.
I called,no answer
I left Wats app no answer
I emailed no reply..
I tried FB no answer
I got completely ignored ..
Delivery is still fast but the care and after service is rubbish. NOT THE COMPANY IT USE TO BE ..
It's now not my go to bit my back up if I can't get it anywhere else. Or really cheap.
So be cautious..
UPDATE ...
I HAVE NOW SPOKEN TO A MEMBER OF STAFF AFTER CALLING ME AND THE COMPANY HAS APOLOGISED AND CORRECTED ALL THE ISSUES SO WELL DONE FOR THAT . ATLEAST PROBLEMS WAS ADMITTED AND PUT RIGHT
10 mei 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hello D.N. Thanks for letting us know about your experience with Window Cleaning Warehouse. We appreciate your honesty, as it helps us improve our customer service. I have internally investigated your case and have pieced together what has happened. Allow me to give a brief breakdown;
Regarding your o-clips not being secured adequately. You are absolutely correct, these could have been packaged better, and your feedback has been passed down to the dispatch team.
You then reached out to our customer service team, and you didn't receive a response and for that we apologise. After my investigation, I saw your email to us unfortunately went to our spam folder. Although rare, this can happen, and so our team were unaware of your email. With our whatsapp live chat, we recommend to customers to type 'talk to a human' as this will open up a ticket log with one of our team, and they should promptly reply.
We would never deliberately ignore a customer, so we apologise for the series of events that led to your message being overlooked.
I do believe one of our team has been in touch with you and have resolved all the issues you had. So I'm confident I can mark this ticket as resolved.
If you have any concerns moving forward, don't hesitate to reach out and one of our team will be more than happy to assist. (I have added your email address to our safe senders list, so the spam issue should hopefully not happen again)
We do value these reviews, and thank you for raising your concerns with us, as this will guide us in the future to improve our systems.
Have a great day.
Great service and hassle free.
12 mei 2025
Antwoord van Window Cleaning Warehouse
Hi David! Appreciate the 5 star review!
Delivery details update…
Very happy with how WCW communicates regarding delivery of my orders. Always keeping me up to date with what’s going on.
Well done.
17 mei 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Bertram, we appreciate you letting us know about your experience here at WCW, many thanks!
The product was dispatched and arrived…
The product was dispatched and arrived the next day as it was explained on the advert sevice was very good
6 mei 2025
Antwoord van Window Cleaning Warehouse
Hi Tony, thank you very much for the review, we're glad that your experience went well!
Antwoord van Window Cleaning Warehouse
Hi Ryan, thanks so much for leaving us a review! Glad to hear you had a great experience.
Confidence Restored
Folks a little piece of friendly advice! Allow negative reviews on your products, don't just upload the positive reviews. If a review is honest and factual then you need to allow it. Customers need to trust what they see and this kind of behaviour from a company is quite disgusting. It's stopped me purchasing from Window Cleaning Warehouse as i just have zero confidence in what im buying!
Update: 30th April 2025. Tom at Window Cleaning Warehouse kindly gave me a call today and explained the situation with regards reviews on the site and made things much clearer to me and how it all works. It was really good to hear from him and he actually restored my confidence, it was very informative and very helpful. The fact Window Cleaning Warehouse actually contacted me about this and didn't just ignore or reply with the usual old tired explanation was so appreciated. Thank you, you have restored my custom and confidence. ☘️👍
1 april 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi JD, thanks so much for taking the time to leave an honest review about your experience at Window Cleaning Warehouse. We really appreciate it, and have used your comments to help further improve our customer service. We're glad Tom was able to provide clarity for your concerns. If there's anything else we can help with in the future, please don't hesitate to reach out! Have a great week
Stop sending me emails Which are a waste of time
I constantly get emails from them to ask me to look at some sale items So I want to buy 70 GREEN.
rubbers At the sale price And it says out Of stock I tried to buy one And it says the same thing And I keep on getting the same email , asking me to Buy some items from the sale page But it does not get updated Keep on listing the item which you cannot buy
23 april 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Tony, apologies for not being able to purchase the green rubber you required. Our clearance sales are on a first come first serve basis, and are of limited stock. So once the item has sold out, it will become unavailable to buy, which is what you experienced here. Our clearance collection is constantly updated so make sure to check back regularly to see what new items have been added. Thank you
I think if you could make it swivel it…
I think if you could make it swivel it would be a fantastic product. Otherwise just as good as any other angle adapter.
10 april 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Thanks for the feedback!
Quickly sorted orders
Quickly sorted orders. Very convenient and knowledgeable about what they sell!
4 april 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi George, thanks so much for leaving a review about your experience! We really appreciate it!
Fantastic shop
Fantastic shop. Always nice when you find a company that is absolutely hassle-free from the purchase to the delivery. Highly recommend them.
28 maart 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Darren, thanks for leaving us a review of your experience using our services, we greatly appreciate it!
Turned up unannounced and John was more…
Turned up unannounced and John was more than willing to help me getting a window cleaning setup sorted for my house. Excellent customer service and can't recommend enough. Thank you and will be back for some.more bits!
28 maart 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi James, appreciate the review! I'll let John know about his glowing review, he'll be very pleased with this. Thank you
Iv used this company for many years.
Iv used this company for many years.
Always a pleasure to deal with hence why I keep on returning. Warehouse fellas are always helpful
28 maart 2025
Review zonder uitnodiging
Antwoord van Window Cleaning Warehouse
Hi Greg, thanks for taking the time to leave us a review. I'll be sure to pass this on the warehouse staff, they'll be very pleased with this. Thank you
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