Wingo Reviews 

Malísima para pagar. Es imposible pagar con tarjeta, asientos, comida etc. La excusa que me dan desde atención al cliente es que es por temas de seguridad. Además mienten. Pero pierden ellos, no pueden vender nada. Que mala la compañía en el tiempo en que vivimos.

Cancelled 1hr before boarding.
Not sure what the problem was, but given the 10hr delay, one could build a plane or walk back to Bogota in less time. Never again, Wingo. The only ones who win are the company, not the passengers.

The airline did their job in requesting the migration form for domenican republic and gave me 5 mins.

I completed in 3 mins and after that they told me to late airplane left.

They are cheating customers which is unacceptable. Despite of the gate employees managing international flights don't speak English. What a shame for an international operating airline.

A story no one should have to live through.

I’m 18 years old. Just a kid who wanted to go back home. I paid 1,500€ — my last money — for a ticket from Medellín to Greece. I arrived at the airport three hours before departure. I stood in line patiently, holding onto nothing but hope and my boarding pass.

Then they told me: “Wait, you’ll board last.” So I waited. And waited. Watching other passengers go through. No explanation. No update. Just waiting.

And then — right in front of me — a lady simply closed the boarding gate. The flight left. I was left standing there, shocked, alone, and completely ignored. No one from Wingo explained anything. No one spoke English. No one took responsibility. They just shut the door on me.

Imagine being 18, stranded in a foreign country, broke, exhausted, and humiliated. I had to beg — literally beg — for money just to find a way back to my own country.

Shame on Wingo for hiring staff at an international airport who can’t communicate in English. Shame on them for showing zero humanity or professionalism. You didn’t just cancel a boarding pass — you crushed someone’s only way home.

Me cancelaron un viaje porque la ventana del piloto se sobrecalento, nos hicieron sentarnos para decirnos que no era posible hacer el viaje. Y programarlo para el día siguiente. No hubo ni la mínima posibilidad de buscarnos un vuelo a quienes necesitábamos realmente llegar ese mismo día. No vuelvo a viajar por esta aerolínea

Es una empresa que ofrece falsas promoción en los servicios adicionales, específicamente en el equipaje, cuando tomas la promoción al salir no tienes problemas pero al regreso te cobran 100 dólares para poder traer tu maleta. Simplemente te dicen que no pagaste sino solo la maleta de ida. El servicio es malo, no dan ni siquiera una botella de agua en el avión y se ve basura en el piso. Son ladrones, estafadores, es lo mismo que VIVA, igual pero con diferente nombre.

The most untrustworthy airline at all! When I tried to check-in online I notified that I didn’t have a seat. When arriving at the check-in in the airport they told me there was no seat for me available and that I had to wait until volunteers wanted to give their place in return of free hotel and transport. The personnel was very rude and not even willing to be friendly to tourists and willing to help at all. Very stressful moments of not knowing if you will be able to get on the flight or not. TOTALLY NOT WORTH IT!! Bunch of pocket thieves. 0 stars!!!!!

Le puse una estrella porque no había otra opción, pero ni eso merecen. Lo peor de Wingo es el maltrato del personal hacia los pasajeros. Son grotescos, poco empaticos y no dan soluciones. Avianca es mucho mejor

Denied boarding then the employee checked me as a no show even though I was there begging to board. The reason for denying me was that I didn't have a return trip booked yet. Employee told me that I could book one on the spot and be allowed on if I could do it in 5 minutes. I managed to do this and I was still denied. Very unprofessional and basically ignoring me looking straight ahead when I tried to reason with them or ask for information on what to do next and who to talk to about changing my ticket. If you can, avoid them.

La única aerolínea en la tierra que obliga a la gente a meter los regalos comprados en el aeropuerto mismo dentro del equipaje de mano para cobrarles de más
Unas ratas totales

Que tristeza que este empresa no se preocupe por el nivel de servicio. Tenia 5 tiquete pago ida y vuelta para mi familia, trate de hacer un adelanto de un vuelo pues me adelantaron una cita en Bogotá, llame al Call Center, pues en Rionegro no hay oficina pues por ahorrarse el valor del local, entonces le dije a la persona que me contesto que necesitaba adelantar el vuelo, no confirme si me servía el vuelo, entonces viaje por otra a aerolínea pero vaya sorpresa cuando fui regresar no me dejaron viajar pues tenia una deuda de tiquetes de ida y regreso sin pagar, yo no sabia que Wingo fiaba, y se pedio la plata de los primeros tiquetes que compre.

You cant call yourself an airline. You are worse than a fake taxi!!! THE BIGGEST SCAM IN MY LIFE!

Worst Airline there is. They send you emails with many information at the bottom is one small sentence that says you have to check on online or you have to pay a fee. Really annoying.

Hin- und Rückflug über Wingo von Medellin nach Santa Marta gebucht. Online Check-in funktionierte gar nicht, habens total 10x ungefähr probiert. Mussten früher an den Flughafen und beim normalen Check-in noch Bearbeitungsgebühr bezahlen, eine Frechheit. Wenn die es nicht mal hinbekommen, das einfachste, ein funktionierender online Check-in z.V. zu stellen, keine Ahnung. Schlechte Airline!

ME ENGAÑARON ÑOJOMBREEEE ME COBRARON 100$ DÓLARES POR UN BOLSITO PERSONAL.
LOS QUE HACEN EL CHECK IN SIN UN POQUITO DE CONSIDERACIÓN

I tried to check in on the way to the airport and it said my reservation had been canceled. When I got to the desk I was told the same thing - they told me my credit card did not pay them - I showed them the proof of payment Wingo sent to me, as well as the charge on my credit card statement and was told the bank never gave them the money. When I asked why I wasn't notified, I was told it's not their responsibility to tell customers that they have canceled their flight. I was left stranded at the airport. They gave me a customer service number to call, which I have tried for the last 4 days, but it keeps disconnecting and now I am having to try to go through my bank to get my money back. This airline is an absolute scam - they got the money, but did not provide service or refund

I will never ever ever travel with this company again.
I was able to check in at the counter upon departing Mexico for Colombia with no charge but was charged $200,000 COP just to check in at MDE Airport.
Also, make sure you pay for extra baggage upon booking…if you try to add it to your booking later, it will allow you to add items but will say they can’t proceed with payment. (It’s only $25Us online and $150US at the counter) so obv there is going to be a “glitch” with the online payment.
All in all, the tickets are cheap….but the experience isn’t worth all the BS.

DO NOT FLY WINGO AIRLINES. APPALLING

My wife and I were not permitted to fly from Colombia to Panama. We were refused entry onto our flight in case we absconded into Panama illegally. We have been travelling the world for a year and a half. We showed our tickets from Panama to Australia but that wasn't good enough for the disgusting manager and Wingo staff. They wanted to see USA Estas as well ( the free transit certificate to use LAX which i didnt need yet). The Colombian Copa Airlines manager said Wingo were being ridiculous. We lost $509 usd and the staff at Wingo were smirking as we purchased the same flight 6 hours later with Copa Airlines without any ridiculous Esta requirement or even ongoing flights !! WORST AIRLINE I HAVE EVER EXPERIENCED

Got charged 50 USD because I couldn’t prove that their checkin didn’t work. Now I arrived 2:50min before the flight and was still charged because I wasn’t there 3hrs before the flight when the internet checking closes.

Trust me, avoid this airline. I have been flying with 100s of airlines and this is the worst one by far.

Avoid, they will scam you out of your money.

Recogen las maletas a última hora y encima las entregan reventadas. No tienen casi horarios para los vuelos.