Wingo Reviews 

Wingo cancelled our flight tickets without letting us know, no email anything. We found out cause we tried to do check in and couldn't find the booking. The customer service agent told us to book another flight, which we did, and then ask for refund. We asked refund and 2 months later we are still trying to receive refund. We have been contacting Wingo for the last 2 months and all the time they say that they escalate the case....

Me robaron la tarjeta de crédito por internet y compraron con ella dos billetes en esta compañía aérea. Avisé con 48 horas de antelación a la salida del vuelo a la compañía aérea del acto fraudulento, me llegó un mensaje en su web diciendo que me llamarían para aclarar el asunto. Pasé horas y horas esperando la llamada que jamás se produjo. Es imposible hablar con ellos por teléfono (mensajes ambiguos y largas esperas) y los mensajes de la web no son mejores, te puedes pasar días esperando contestación. Desorganización, desinformación y poca seguridad es mi conclusión.

Wingo overcharged me 139 cad for luggage where it should have costed 50 cad according to their website. They are thiefs

Ikke køb flybilletter her! Vi havde købt flybilletter og modtaget bekræftelse. Da vi ankommer fortæller de os, at vi ikke har en plads alligevel og at de vil overføre pengene tilbage. Der er nu gået 3 måneder og vi har kontaktet dem flere gange, og har stadig ikke set skyggen af vores penge.

Muy mala me ciento estafado por la aerolínea

Lo peor.Es una aerolínea que no tiene respeto por sus clientes .Despues de dos meces de comprar unos boletos con ellos ,cambian los requisitos de viaje sin importarle sus clientes.Lo peor ,una decepción total .Muy triste todo .No compren nunca con ellos

Lo único que se exige como pasajero que respeten las reglas al comprar un boleto no puede haber modificaciones alguna al no ser que estuviese vigente antes de comprar el pasaje es una falta de ética total.

Hace 1 día ha estafado a más de 10 mil clientes en cuba pidiendo una visa de tránsito de 24 h , algo innecesario ya q solo se estará en el aeropuerto menos de 3 horas . Está estafa la tienen planeado hacer a partir del 8 de julio.

Son estafadores, ladrones estafando a Cubanos...lo peor sea pa ustedes

El dicho “lo barato sale caro” parece ser la misión de esta aerolínea. Tome la pésima decisión de ir con Wingo de Lima a Bogotá. Los precios que muestran no son precios finales, los adicionales son absurdamente caros. Una vez en el avión no cuentan con ningún sistema de entretenimiento a bordo. Ni un app para ver una serie. Me tocó hacer el check in en el aeropuerto, pues a diferencia de otras aerolíneas que cierran hasta 2 horas antes. Wingo cierra 3 y me salió 30 usd más. Una maleta de 12 k 120 usd más… una hemorragia de dinero para una aerolínea que no ofrece nada. Recomiendo mucho tomar aerolíneas más establecidas como Latam o Avianca con quienes por lo menos sentirás que pagas el valor de tu experiencia de vuelo.

10 hours before the flight we tried several times to check in. The app wiuld let us check in. The previous flight we manage to check in online.
At the airport the staff was really rude about this. And said: we have to pay to check in. We explained that we tried several times. But the only answer was: you had to make screenshots.
They said it in a really inpleasend way!!!

At the gate the same persons were there. They didnt say anything and were really rude to us.
I will not recomend this to anybldy.
If wingo wants the name of the employés they can send me an e-mail.
Flight:
1th of June.
P57287
Time: 20:28 PM

Oh, where do I even begin? Silly me for not realizing that in this ultra-modern, high-tech age, the absolute best proof of a check-in attempt is a good old-fashioned screenshot. I mean, it's only 2024, after all. Who could possibly expect systems to have reliable records or even the capability to troubleshoot issues without that precious screenshot?

I should have known better. Clearly, the onus is on the client to foresee any potential hiccups and document every step with detailed screenshots. Because why would the company want to make their own process foolproof when they can just rely on us, the ever-vigilant clients, to do their job for them?

Next time, I’ll be sure to have a camera crew on standby to capture every single interaction, just in case. After all, it's not like I have anything better to do than to document my every move. Thanks for the enlightenment!

Before I booked my first Wingo flight, I read all the terrible reviews and was very hesitant. However, now I have flown with them twice, (Lima to Bogota, and Medellin to Santa Marta), I wanted to report I had a very good experience both times! Flights were on time and clean. I read all the instructions carefully and had no issues whatsoever. (Well, one minor glitch trying to check in on line, but was resolved after several attempts). Wingo was considerably cheaper than Latam, Avianca and Jetsmart. I travelled with carry on only and knew the rules (no checks were made on the weight or sizes). Would definitely travel with them again.

I travelled from Cartagen to Bogota with a new luggage that I bought just few days before my trip. The luggage arrived with multiple cracks where it is not possible to be use again since one of the wheels was also broken. I reported the problem with pictures as evidence since it looked like someone dropped it from a height but I was told nothing can be done because that is a minor damage. A minor damage where as a new bag can not be used again? A minor damage where I have to pay a credit for a bag that I will never use again? They have no office at the airports so all the damages and complains have to be done by email and the answer you get is like a robort gave the response or someone just copied and paste without investigating the case.

Terrible service. First, the response time and clarity of the resply is terrible. The resolution of my case was carried out by an incompetent group of people who do not have the decency to answer the questions you ask them. Aside from that, more than 2 answers by bots, and only 2 INCOMPLETE answers by "humans" who do not take their job seriously. Having to resource to the call center to get answers, and even so the agents of said call center do not even have an idea of their policies or do not even have the power to solve the issue. All the refund policies they have are absurd. Charging withholdings, not being aware of the payments made by the user, and not responding to questions or giving the user any options is an insult, especially when the cancellation and refund request is DUE TO ILLNESS, a reason that is beyond control of the costumer.
Seriously, this has been the WORST experience I have ever had with airlines. That being the case, if I were the owner of this company, I would close my offices and dedicate myself to another profession, because the lack of training, the lack of seriousness, the lack of information, the lack of customer service, the lack of honesty, does not deserve to be witnessed by people who take the time to give a new airline a chance because "it may be good, it may be worth it", and simply have all that trust torn apart and thrown away because of the lack of respect that they have towards the customer.
Wingo is a company full of useless workers and jerks. What a disappointment, and I hope this company never prospers, because no one deserves to have such a despicable experience with this service.

Schlechteste Airline, die ich je gesehen habe! Habe diesen Flug zwei mal gebucht - einmal über Opodo, da kam die Meldung, dass was mit der Zahlung nicht stimmte. Dann nochmal direkt über Wingo mit der Kreditkarte gebucht. Hat alles geklappt, ich habe einen Tag vor dem Flug eine email bekommen, dass die Zahlung nicht akzeptiert wurde, obwohl das Geld überwiesen war!

Würde niemals wieder Wingo buchen das ist eine reinste Ver*rsche! Kundenservice ist ebenso so gut wie nicht vorhanden. Habe mit vier Personen gesprochen am Flughafen und jeder war inkompetenter als die Person davor.

Havde en mærkelig oplevelse, som jeg gerne vil dele med jer. I min mail boks fandt jeg flere bekræftelses mail fra Wingo på flybilletter, som var købt af flere forskellige personer. Købene var foretaget på mit Mastercard og med min mail adresse. Jeg kontaktede naturligvis min bank for at spærrer kortet. Men det var umuligt at kontakte Wingo og fortælle dem om svindlen. Jeg har har nu forsøgt at skrive til dem. Men om de læser det vides ikke.....booking ZDMA69

Scammers, Unfriendly, Incompetent, Unfair, and deplorable!
They should check my review on TripAdvisor.
Just stay away from this airline.

ABZOCKE, FINGER WEG!

Tut eurem Geldbeutel und euren Nerven einen Gefallen und bucht NIE über diese Airline.
Meine Buchung wurde mir zwei Tage vor dem Flug gecancelt und mir eine volle Erstattung versprochen. Mal abgesehen davon, dass meine Ersatztickets bei einer anderen Airline ob der Kurzfristigkeit fast das Doppelte kosteten, habe ich mein Geld nie wieder gesehen.
Der Customer Service ist eine Frechheit. Entweder gibt es ganz zufällig technische Probleme auf der Website, wenn man eine Beschwerde einreichen will, oder man bekommt auf ewig standartisierte "we're on your request"-Mails, auf die dann nichts folgt. Die Telefon-Hotline ist nie belegt. Und aus Deutschland bekommt man Wingo sowieso kaum erreicht.

Wingo ist eine absolut unseriöse Fluggesellschaft.