Wingo Reviews 

Think twice before buying from Wingo. I purchased two tickets from the Wingo web site. Panama to Cartagena Colombia. Never received tickets but they did take my money. Wingo claims I never purchased tickets, now I have to make a dispute with visa to get my money back . Stay far away from Wingo

Wingo cancelled our flights 2 months before the date, offering us a refund or ticket with Copa (non-refundable path) after selecting this we are now 3 weeks away from the flight with no tickets and Wingo “complaints” simply respond by copying and pasting a “wait and check your email” message and calling the complaint “resolved!” We have stressed the urgency and the need to prove we have exit tickets for our PRESENT JOURNEY. If the people at Wingo were in our situation it would be sorted in a snap. But they are satisfied with treating others like this. Of course the replacement flight will be filling up all the while now it is only 3 weeks away, so we are especially concerned about having this reservation done. We of course have our accommodation booked etc. This is not the 1st time Wingo have been appalling regarding service and now the lesson has been learned, never use Wingo. WP-1719231 is the (latest) “resolved complain reference.

Perverso. Cancelan el vuelo y no avisan si no hasta que estas en el aeropuerto, ofrecen una compensacion y no la dan nunca. Esto para vuelos nacionales e internacionales. Cero recomendados. La pero aerolinea

Vorsicht, von einer Buchung bei Wingo ist absolut abzuraten.
Offensichtlich war mein Flug von Medellin überbucht, unter fadenscheinigen Gründen wurde die Beförderung abgelehnt. Sowohl bei mir wie auch bei einem anderen Ausländer. Eine Erstattung oder Neuausstellung eines Flugtickets wurde abgelehnt.
Die Fluggesellschaft arbeitet mit kriminellen Methoden.

Son lo peor

Me cobraron por un morral que no cumplía con las medidas, trayecto santa Marta Medellín

En el trayecto Medellín - Santa Marta con avianca no tuve ningún problema

NefaSto el viaje 4 horas de mi vida perdida en un retraso que nunca explicaron fueron soberbios en todo momento y nunca supe que paso el viaje fue todo un caos y por mucho la experiencia más complicada en un vuelo en mi vida cuando supe que Iván a demorar el vuelo les pregunté si podía cambiar el día de mi vuelo eso fue a las 10am y el vuelo salió a las 2y media pm por favor tener esto en cuenta sobre esta aerolínea

MEDIOCRE. Travel with Wingo has been the worst experience I have has in my life! At the airport they don’t allow us to self checked even when we were 3 hours before the flight, they asked for US$40 per person for the checking on the counter, the website said US$18. I wasn’t able to flight to Venezuela because I don’t have a Visa so I decided to get at least the taxes back. The First Reimbursement Request was filed on September 7, 2023 / WP-1504967, endless emails without a respond. The first reply was a rejection of my request because I have no provided the flight number, weird thing because the flight number and other information were mandatory or necessary to let me continue and create a complaint number. Until today November 28th, 2023 I have not received the reimbursement.

La compañía deberia mejorar mucho pero lo principal seria mejorar su sistema en linea y dejar de Robar a los clientes inclullendo cargos no deseados y no seleccionados en ningun momento por sus clientes el sistema te adiciona servicios q no pediste al final de la transaccion uno realiza el pago y de hay no hay marcha atras no se hacen responsible 😢 de su mal sistema que agrega servicios no SELECCIONADOSSSS

HE VOLADO 2 VECES CON WINGO, PANAMA - MEDELLIN Y PANAMA - CARTAGENA, LOS BOLETOS APARTE DE SER BASTANTE ECONOMICOS, NO ME HAN CAMBIADO EL VUELO NI ME HE QUEDADO SIN ASIENTO, LOS AVIONES EN GENERAL SE VEN MUY BIEN Y LIMPIOS, Y LAS AZAFATAS BASTANTE AMABLES Y DISPUESTAS, YO LES RECOMENDARIA QUE SIEMPRE COMPREN SU ASIENTO (SOLO SON COMO 10 DOLAREA DE MAS) PARA QUE PUEDAN ESTAR MÁS SEGUROS AL MOMENTO DEL VIAJE. YO SI RECOMIENDO WINGO SIEMPRE.

I should have read other reviews before booking my flights. They might be cheap, but you won't make it onboard. Spend a bit more to fly with someone legitimate

As other reviews have highlighted, they cancelled my reservation with no warning or notification. I booked months in advance as well. I only found out when I went to check in 24hrs before my flight and I couldn't get into my booking it just said 'reservation cancelled'.

Had to spend the next hour trying to get hold on someone at the company - Finally did on Whatsapp chat and they confirm the booking was cancelled 'to prevent a scam'. They refused to tell me why it was cancelled or when, as I had no notification or emails to tell me otherwise. They said they could book me on again, but it would cost more... felt like a scam from them.

Ended up paying 4x times the prices to get home via another airline. Use LATAM or Avianca

When I purchased a ticket to Havana, Wingo charged my card twice. I contacted them multiple times about it, but their excuse was that I didn't contact them within the hour it happened, even though I received an email 4 hours after I tried purchasing the ticket the first time, stating that my order was cancelled. At least Spirit Airlines reimbursed me for the double charge! I had to file a claim through my bank since Wingo did nothing. The most awful experience I ever had with an airline.

Nach all den negativen Kommentaren waren wir etwas besorgt mit Wingo zu fliegen, können diese Erfahrungen aus unserer Sicht aber nicht teilen. Beide Flüge (einer innerhalb Kolumbien, einer von dort nach Panama) waren pünktlich und das Personal auch wirklich freundlich. Kein Aufpreis oder sonstige Versuche uns irgendwie Geld aus der Tasche zu ziehen 😉 Lediglich die App ist etwas umständlich und hätte Verbesserungsbedarf

If I could give Wingo Airlines a minus stars I would. Saying they are incompetent is too much. The whole staff are incompetent and have no sense of customer service. Avoid this airline at all cost. They have cost us more money and waste of time then I have ever experienced in my 30 years of flying. I flew with small kids and they had no accomodations to the situation. They lie, lie and lie more. Evidently no supervisor or no one claimed to be. They had a 2:58 hour delay. Never told us what was going on. Left us not knowing the issues and the staff have no clue. Due to the 2:58 hour delay being 2 minutes under 3 hours The denied us any reimbursement for anything and didn't even offer food voucher gave us old airplane trash. They cost us a transit and had to pay for own hotel because of their buffoonery. This has to be the worst airline in the world and I will make sure I visit every review site to let others know how trash this airline is. I have contacted a lawyer to see about a suit against them. Avoid Avoid Avoid!!

I paid my ticket like 70 euros and I paid 40 euros more for the suitcase.

When I did the check in, they ask me to pay for my bag in the plane, for 80 euros.

Yes you read right,
I paid 120 euros for a suitcase and a bag, 70 euros for the ticket…

A suitcase traveling cost more money than a passenger… loool

Biggest scam ever, avoir this low company, make low price ticket but add no sense fees!!!

Edit: ah and I forgot the huge delay for the departure…

Me cambiaron el vuelo de regreso para la media noche y llegar a mi país al día siguiente cuando ya debía trabajar y para cambiar ese vuelo me exigían pagar el "restante" que ya era muy caro

nunca me enviaron un correo sobre el cambio que hicieron con mi vuelo y solo me di cuenta cuando entré a su pag a revisar mi itinerario

Worst airline.. they cancel flights and do not pay you back or give credit. Recently they did not give me a ticket and they returned me from a flight for not having a ticket which they failed to give. Guys if you get paid and promise a service and fail this is called fraud.

Booked flight in advance. While I was at the airport trying to check in they canceled my reservation. They told me because of the payment. I contacted my credit company and they said that payment went through. The real reason: they oversold my flight and because I am from US I can pay more. So i endup paying 95% more for the next flight. Crooks. Don't ever use them. Lost half a day at the airport and $400 extra. Never again will use them.

I had an unpleasant experience with Wingo Airlines regarding my motorcycle helmet. Most airlines, including U.S.-based airlines, allow passengers to bring helmets on board as a carry on. Nonetheless, I asked several Wingo employees before going through airport security if I could carry my helmet on as a personal item, and they assured me it was allowed. Additionally, helmets are not listed in Wingo's Restrictions and Limitations section. Despite this, when I arrived at the flight gate, an employee told me that I could not bring my helmet onboard and did not provide any documentation or website links indicating that helmets were prohibited items. Although I had a bag that the helmet could fit into, the employee insisted on checking it, costing me an additional $100. Notably, airport security had no issue with my helmet.

After flying sometimes as often as twice a week on all airlines across the globe for the last twenty years, I can conclude this airline is by far one of the worst. To make matters worse, they manage to confuse me with repeated and different random requests that seems to serve no purpose except to upset their guests. Other passengers on the same flight were equally confused and shocked. just fly avianca to expect normal service levels, I’ve paid the same amount if not less for much better service.

The change the flighttimr from 6.00 Am to 16.00 Pm.
Do not answer my several emails for remborsement.

At the airport they want money for everything!!

Its a disgrace. Do not fly with them it sucks.