The Wonderful Wig Company Reviews 

Excellent guidance from wonderful wig company when I rang up to enquire about an upcoming purchase. Yama Wig - Trendco Sentoo Premium Collection × 1
Rice Paper. Wig arrived on time and fitted perfectly and looks wonderful.
very pleased with my first purchase.

The experience was excellent, Janet was patient, knowledgeable and happy to answer questions. The Sunderland salon was a relaxing space. It was my first time buying a wig so it all seemed very overwhelming and I was so anxious I got my MIL to come to later appointments. Was initially recommended a topper, but asked to be switched to a wig due to worries about further hair loss on the top of my head. Janet matched the wig to my own hair colour and style.

It’s been a couple of months since my appointment but wanted time to reflect on the experience before leaving a review.

If there were any downsides it would be not being told the name of my wig and having to ask at a later date (I was looking for styling tips specifically for that wig).

Make sure you ask for the box, too. I didn’t and further research suggests it’s odd not to be given it. Guessing I would have got it if ordered from their website. Have had to find another box to store it in to keep the dust off. Chalk that one down to my own inexperience.

I’d definitely go back to buy my second wig, but would ask for the box.

From start to finish Sarah and Janet were very caring and professional. Nothing was too much trouble. They listened to my concerns and helped me chose a wig that was definitely "me" . The staff I dealt with on the phone were also the same. Very friendly and helpful. I would have no hesitation in recommending you to anyone needing wig advice

Great company to deal with the staff are always very friendly and professional I have purchased 2 wigs previously and have just ordered another 2 or three to try on. I have always dealt with Jemma who is lovely and very caring I’m looking forward to seeing her again soon. I wouldn’t hesitate in recommending anyone who is looking to purchase a wig.

I loved all the wigs that I was given to try on, I was never hurried into a desion and the ones I choose were the right ones for me, Jemma the assistant was great never made me feel awkward. I have had some marvellous comments about them.
Thank you

My mam was made to feel extremely comfortable and relaxed. Had a choice of wigs for her to try. The one she eventually chose was very near to her original hair colour. Whenever, on the rare occasion she went out, she was always complimented on her hair, especially by people who didn't realise she had kist her hair.
Unfortunately she didn't get the chance to wear if very often as she passed away about a year after purchasing the wig.

Gemma was amazing, such a personalised service and took her time to meet my needs. I’d thoroughly recommend

Friendly and understanding staff. Fabulous choice of wigs and great service!

Everything went well happy with the results 🙌

Very knowledgeable and understanding. First time buying a wig and came away very happy.

Janet was very helpful, professional and nothing was too much trouble

Jemma made the whole process of choosing a wig relaxed and easy. The follow up fitting and care instructions were equally relaxed and I was able to ask all the 'daft' questions whizzing round in my head. I also had a plan for coping with hair regrowth and care once my chemotherapy treatments finish.

Made me feel at ease and new exactly what i wanted and colour. I bought it without question.

From making my first phone call which lead to a one to one meeting with their wig & hair specialist (Karen) I have felt safe, well supported & confident in this company going forward. Everyone involved in the process from the guy who answered the initial phone call to finally speaking to Karen always demonstrated a caring attitude & genuine willingness to want to support me during my difficult journey ahead.
Karen has her own history of health concerns & as a result was able to offer an additional level of knowledge & skill along the way. The advice she gave really did make a difference.
The amount of styles & types of wigs out there to choose from is so confusing for someone like me & I didn’t want to make an expensive mistake. I am so pleased I chose this company as I received excellent advice on what would & would not suit me from someone who really knew her subject. Karen allowed me to try on various styles & colours then ordered various wig styles to choose from again before I made my final choice. I know I would have chosen the wrong one if left to my own skills of selection : an expensive mistake which I could ill afford to make.

Correspondence was really good leading up to an appointment.
Janet who I saw at my appointment was amazing so patient and really helpful offering lots of advice right up until I received the Wig I had chosen.

After three trips from Poole to Fareham and each time you sent the wrong colour and style I decided to go with another company and very quickly received the right wig and colour. Would recommend them for brilliant service.

All of it the staff on the phone and in the salon and Janet my staff member that helps me with my wigs

Further update from 4th March. Had an horrendous experience on the phone after being contacted by The Wonderful Wig Company. After sending back a wig that was far too small and a counterfeit one at that, the woman on the phone continued to berate me and talk over me all through the conversation. This left me feeling quite distressed and shaken. I am now reporting this company to Trading Standards as the product they tried to sell to me was not as described, which is why I returned it for a full refund. I would recommend that people shop elsewhere as this is not a friendly or understanding company at all. Given that I was informed that they supply the NHS, do they talk to NHS customers this way too. They have got a lot to answer for. Avoid this company at all costs.
UPDATE TO WONDERFUL WIGS RESPONSE:
I can categorically say that in my estimations and that of three others the wig DID look to be counterfeit and was of poor quality. Of course another wig company would back you up, after all you are both in the same business.
As for finding the right fit. Your description of the fit for the wig was of average size. This was incorrect. You also DID NOT send out FOUR wigs to me aiming to find the perfect match, these were in fact TWO different wigs from the one that was sent back to you for a refund because it DID NOT match the description on your website. Do get your facts right before trying to make it look good in your favour!!
On trying to access my account to put the TRUTH on here, it appears I have been BLOCKED from your website. SO much for honesty eh?
Regarding the measurements for the wig. You tried to say that the wig measured 54-56cm. My friend and I measured the wig no less than FOUR times and the measurements came up as: 46-48cm which is indeed very much smaller than an average size wig.
As for treating your customers with the upmost care and respect, is that why one of your staff absolutely shouted down the phone at me and spoke over me when I was trying to explain everything, sending me into a full blown panic attack? I have never come across a more unprofessional company as yours. When it comes to delicate situations as someone needing a wig, your overall approach leaves a lot to be desired. I did get a refund for the wig from my bank after I'd explained the situation and your whole attitude towards trying to get a refund. I would not recommend your company ever.