Woodrangertools Reviews 61

The little blower is nice but I didn’t get a charger with it. Had to buy one for 20 bucks-additional charge-and it is not a charging dock but a little round plug cord! Unreal. Does not charge and gets super hot. Customer service is non existent. Run… don’t buy from them. Read the reviews and BBB reports of this SCAM business. Wish I would have before I bought anything.
Ongoing issue with this for a couple months now.

This company is a SCAM! The Secretary of State of California shows that Quantum Cart LLC (202565717917) has been TERMINATED as of 2/10/2025. If you look up information on Wood Ranger they are DBA Quantum Cart LLC. They are not accredited by the Better Business Bureau, have an F rating, & they have numerous complaints on the BBB website. My friend is elderly & intellectually disabled, he was looking at the Wood Ranger Hedge Trimmer & mistakenly ordered it because his PayPal information was automatically entered on his smartphone. He requested I cancel the order after we realized he mistakenly ordered it. I sent an email IMMEDIATELY after ordering requesting the order be cancelled. The request was ignored & they sent the product which appears to be used (box not sealed, appears to have been previously opened). I emailed the "company" & explained the situation, they ignored my reason for wanting to return the item & offered a 15%, then 30% discount (complaints on BBB wrbsite show this is their usual M.O.) I sent countless emails back & forth with Chris from "customer support" & he admits they received a cancellation request from me, but stated that the business was "closed" when I sent my email requesting the order be cancelled...but they sent the item when their business was "closed?" Chris stated that he would make a one time exception & allow me to return the item for a refund but stated that I would need to pay for return shipping because they "don't do return shipping labels." I considered returning until I noticed many complaints on the BBB website stating that when consumers paid to return items they were given fraudulent addresses. When I called the phone number listed for this "business"
(1-888-413-5241) a person with a very strong accent who said his name was Wooly or Willy? told me the owner of 'Wood Ranger' is Forest Woods who is also the owner of 'Ranger Boats.' Forest Woods passed away many years ago & I don't believe he owns this scam organization. I asked Willy? where this business is located & he stated "I am in up state New York & that should tell you the name of my country." He laughed & told me "you coulda got owner name wit 1 click on Google." It is not very professional to make fun of the people you scammed, Willy! WOOD RANGER DBA QUANTUM CART LLC IS FRAUD, PLEASE DO NOT FUND FRAUD BY PURCASING FROM THIS SCAM ORGANIZATION!

I purchased the Woodranger 6 inch mini chainsaw in 2025. It arrived in a timely manner. I gave it a 4 star rating because it jams easily when trying to prune branches and sometimes the chain comes off. It is a real nuisance to reattach the chain.

DON'T EVER DO BUSINESS WITH THEM... SENT ME A DEFECTIVE BATTERY! AFTER 3 WEEKS OF BACK & FORTH THEY SENT ME A BATTERY WITH A CUT CHARGER! WARNING YOU WILL LOSE YOUR TEMPER WITH THEM!

I received the 24V Electric Cordless Leaf Blower for Christmas. Used it twice within the first 90 days to blow debris from my porch. The third time I used it, the fan separated from the motor spindle, rendering the product useless. I contacted customer service for a replacement and was told it was outside the 30 day return period. I said I didn't want to return it, I wanted it replaced because it was defective. Again was told there was nothing they could do since it was outside the 30 day period. I sent them a screenshot of the warranty, which showed 5 years on the motor and against manufacturer defects, which this obviously was. The best they could offer me was 30% off a new item, even though the website offered 50% off the same item. Decided to stop wasting my time with a company that won't back their products up longer than 30 days. Avoid if possible.

DO NOT DO BUSINESS WITH THIS COMPANY. I ordered a power shears. Upon opening the container, the battery was defective, there was no operating manual and no lubricant, both of which were stated would be included. Upon calling customer service, they said they'd mail me lubricant and a new battery, and emailed me an operating manual in a pdf which was the tiniest print possible and totally unreadable. I told them I wanted to return the product, they said they'd give me a 30% discount, I said no and repeated that I wanted to return the product. They said they'd give me a 50% discount. I said no, I wanted to return the product. They gave me a PO Box number to return it to, and said to call them when my tracking number indicated it had been delivered and then they would give me my refund. I have my doubts I'm going to get my refund.

I had trouble with my online ordering of the hand held chain saws. Jermaine helped me get my order through…THANK YOU VERY MUCH! Now I am excited to get the hand held saws. I have one and the others are for gift’s!Mary…excellent service!

I just used my blower on leaves left inside our garage, on the driveway, in the grass, on our porch and was amazed at the quality of this leaf blower. The large battery handled about 40 minutes of quality cleaning of dirt and leaves each place I used it, even between barberry bushes along our driveway and from one side of these dense bushes, I was able to blow through the base and remove these large maple and oak leaves from the thickness. Thank you for this very efficient and easy-to-use blower. I am 86 years old and had no problem holding, aiming or handling this blower. I bought it especially for October and for use on our open deck where leaves blow up on the floor and a broom just isn't efficient or effective!! I am thrilled and my husband of 64 years laughs so often at my choices of equipment or gadgets. He tells me always I am my father's daughter because he loved gadgets. He would have loved this blower, but not possible, his age now would be 118, if surviving his 84-year life time. Thank you so much for making my life easier and lots of fun.

I had an issue with a shipping charge. Jermaine listened to me and then said let me look into this, He was ale to resolve the issue in a polite and knowledgeable manner. He is an asset to your organization.

Jermaine helped me with an address change. Very professional

I purchased the weed trimmer, having moved into a house with bare ground. Soon realized I needed some heavy duty tilling, and the Woodranger would not be adequate, and decided to return it. Customer service was excellent! Really went out of their way to help me, first when I couldn’t put it together, and then when I decided it wasn’t going to work for my purposes. I received 50% refund and kept the tool. I call that a good deal!

Chris and Jonathan in customer support were incredibly helpful and professional in addressing my issue. Having them handling issues customers have is a definite plus for the company. Thanks again Chris and Jonathan 👍

Although the product received was not quite what I had expected, the customer service rep named RILEY and his resolution of the issue was more than anyone could have expected. Kudos to you, Riley, and to management for having the foresight to hire someone like you.

I ordered a hand held leaf blower and initially put wrong address on it.i sent them a message and they corrected it before it shipped

The customer service is exceptional and very responsive. They went above and beyond what is expected. I would recommend them to anyone.

I had a busted fan blade, contacted the company for replacement part and they said they would replace it for free. Just had to send a couple photos and it was a done deal. Received a brand new one within a week and no shipping charges. Impressed with customer service.
Dwight

I had given the wrong delivery address for the mini leaf blower and the customer service here turned it around in real time. I honestly have not received customer service like this in ages. A personal response and turnaround time has been unparalleled. Thank you so much for being a solid company with great customer support.

I ordered a woodranger weed walker just before Thanksgiving. We are now in March and I have yet to be able to use it.
It has been one blunder after another. I come home and find the cartons ripped open with parts and instructions missing. Your customer service people are totally in the dark. Since November you would think that someone would think that this needs to be fixed. If you asked to speak with someone in authority you get no answer. I have been asking for a management person all this time and have never been given a chance to speak with one. Maybe the don’t exist
If anyone in your organization is capable of solving this problem you reach me at 985-640-4042.
Very disappointed . Your customer service stinks
Rockford Solar

I ordered and received the Wood Ranger leaf blower. It worked once and then it stopped blowing. The motor runs but the fan does not spin. I have been communicating with Customer Support since early January and have gotten no help. I think they keep pushing it off so I finally drop the claim

I ordered 2 Wood Ranger mini chainsaws prior to Christmas. I gave one to my husband & intended to give one to my son-in-law this month, which I will NOT be doing. My husband used the chainsaw in early January (by now, it's already out of the 30 day warranty due to me buying it prior as a gift). My husband used it to trim palm tree boots and it did fine, except the batteries did not last as long as advertised (1 for 30 minutes and the 2nd for 15). After two uses, he fully charged the batteries (12 hrs) and while showing fully charged, the unit would not turn on. I sent a requested video to Wood Ranger, proving my husband knew how to slide in a battery and they said they could only offer me a "courtesy" purchase of ANOTHER chainsaw at 47.99 + $9.99 S&H because it was past the 30 day warranty. Unfortunately, I had since purchased 3 mini blowers, thinking this was a reputable company...so I just ate about $500 total. BUY FROM THIS COMPANY AT YOUR OWN RISK! Their products have no longevity!!!