Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
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Lees wat reviewers zeggen
*Edited review: I purchased some panelling from Woodupp and received the automated email about my order when it was placed. The website indicated it was in stock with a 7-14 day shipping time, but... Toon meer
Bedrijf heeft geantwoord
I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedro... Toon meer
Bedrijf heeft geantwoord
Amazing Customer Support. Can't recommend highly enough. I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over WoodUpp - Australia
Geschreven door het bedrijf
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Geschreven door het bedrijf
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contactgegevens
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australië
- 1300966387
4,4
Uitstekend
90 reviews
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Website clarity needed, but follow-up provided
*Edited review: I purchased some panelling from Woodupp and received the automated email about my order when it was placed. The website indicated it was in stock with a 7-14 day shipping time, but I didn't hear anything for 9 days. I sent a couple of follow-up emails to confirm when it would be shipped, plus a message on their FB account, but I didn't get a reply to any of them, so I left a 1-star review here.
Since my review, Woodupp Australia have contacted me to explain how their online system works and that they won't have stock in Australia for another month. They also explained my emails went to Denmark, not Australia, so they weren't aware of my attempts to reach them.
The customer service guy who rang me was helpful in explaining what went wrong, so I have changed my review from a 1-star to a 3-star review. The website is still unclear and in my view a bit misleading as to the availability of stock, but the communication from the Australian team once aware of the issue has been good.
14 juli 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Hi Sam,
I am very sorry that you have been left without an update regarding your order. I completely understand your frustration, and this is not the level of communication or service we aim to provide.
Your emails reached our teams in Denmark and the US. Although your enquiry was subsequently forwarded to our Australian team, we unfortunately failed to ensure that you received a timely response.
At the same time, an issue with the address information on your order has prevented it from progressing correctly through our updated order system.
We sincerely apologise that this was not identified and communicated to you directly!
I am now following up directly with our Australian team and have also contacted you by email so that we can confirm the necessary details and get your order moving as quickly as possible.
Thank you for bringing this to our attention, Sam. We take full responsibility for the lack of communication and will do everything we can to resolve this promptly. 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience
Transformed a feature wall in a day…
Transformed a feature wall in a day with Herbel construction
Materials of excellent quality and looks stunning
16 juni 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Amazing Vic! Thank you so much for sharing! 🙌
All the best
Team WoodUpp
The product is excellent quality you…
The product is excellent quality you pay for what you get.
Delivery times could be improved.
11 mei 2026
Antwoord van WoodUpp - Australia
A million thanks for your 4 stars! 🌟 I can see from your email correspondence with our team that we managed to get your delivery sorted out quickly — that's always what we aim for!
I am so happy to hear that everything was resolved and that you're pleased with the quality of the product. Your feedback on delivery times is noted - we are always working to improve.
We hope to see you again soon! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
Good quality, LEDs should be coloured
Everything is pretty good quality. I am disappointed that the strip Lumi LED strips, which are $240 each, are not coloured LEDs. Thats a big missed opportunity and I would probably just buy something cheaper from elsewhere, next time.
Overall, good quality, but the accessories (shelves, LEDS) are very overpriced for what you get.
12 mei 2026
Antwoord van WoodUpp - Australia
Thank you for taking the time to share your feedback, Samuel. We're really pleased to hear that you're happy with the overall quality of our products. 😊
We appreciate your feedback regarding both the Lumi LED strips and our accessories. Feedback like yours helps us evaluate both our product development and pricing, and we'll be sure to share your comments with the relevant teams.
Thank you so much once again for your valuable feedback, Samuel.
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Amazing Customer Support
Amazing Customer Support. Can't recommend highly enough.
I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!
2 juni 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Wow, Andrew! We are so happy to hear that Ben and the team were able to give you the support and detail you needed for your Sydney rental project. That is exactly the kind of experience we strive to deliver — going beyond the average and making sure every question is answered properly.
I will absolutely pass your kind words on to Ben — he will love hearing this! 😊
We hope the panels look absolutely amazing in the rental — you rock too, Andrew! 🤘
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Happy purchaser
Impressed with the support, the quality product and the quick efficient supply.
7 mei 2026
Antwoord van WoodUpp - Australia
Thank you so much Rod, such positive feedback is always so great to receive. Much appreciated.
Great customer service and product.
29 april 2026
Antwoord van WoodUpp - Australia
Thank you for taking the time to share your feedback with us, Pete! We’re so happy to hear that we lived up to your expectations. 👏
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Absolutely love the finished look
Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.
29 april 2026
Antwoord van WoodUpp - Australia
Hi Will, thank you so much. It's always great to hear that customer appreciate the quality of our products, and the service experience that we strive for. Thank you once again.
Panels
Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.
30 april 2026
Antwoord van WoodUpp - Australia
Robert, I am so sorry that your email about adhesive went unanswered — I can see it right here in our system and I'm really sorry we missed this! We will get back to you! 😊
I can also see that we haven't received a separate message regarding the damaged panel, so please do reach out to us directly with some photos and we will make sure to look into this and find the right solution for you. 😊
Wishing you a great weekend!
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Excellent product and finishes off the…
Excellent product and finishes off the room perfectly
28 april 2026
Antwoord van WoodUpp - Australia
Thank you for your review, Fraser! 😊
It’s great to hear that you’re happy with the final result!
Enjoy your new space, Fraser ✨
All the best
Team Australia
Dilivery was swift and the panels…
Dilivery was swift and the panels arrived in good condition. We live in NSW. Also, we have got support from Mick regarding panel colours and examples.
We have installed the wooden panels ourself. They are great as a feature wall and it really improved my son’s room insulation. I wish we did this long time ago.
Though there are videos how to install the panels, installation could be tricky for those with no experience especially for power points, finding studs or uneven walls. My husband is a tradie and we overcome our issues quickly because we have ample of tools at home. My advise is for people who wants to install panels, you need to plan well and gather the tools.
Overall my experience with panels was very positive and I’m planning to buy more for my hallway feature.
Thank you Ban and team.
25 april 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Thank you so much for taking the time to share such a detailed review. This is truly fantastic feedback for both us and future customers reading about our products here on Trustpilot 😊
What really means the most to us is hearing the positive effect the panels have had in your son’s room — especially the improved insulation and comfort for the whole family. When customers say “we wish we had done this long ago,” that is honestly one of the biggest compliments we can receive, because it shows the panels have made a real difference in everyday life.
Thank you as well for sharing your honest installation experience and helpful advice for other customers considering a DIY project. Planning ahead and having the right tools definitely makes a big difference.
We truly appreciate your support and can’t wait to help you with your hallway project as well. Mick says hello! 😊
All the best
Team Australia
Woodupp samples
I ordered samples from Woodupp. The samples arrived, they looked great and are a good size.
However, there was no labelling to say the package was from Woodupp, no labelling on the samples, and no additional information about the product. As I had ordered samples from a number of companies, it took a bit of time and research to work out where these particular samples had come from.
I suggest labelling the envelope, putting labels on the product with the company name and product name. It would also be worth including some product information in the package, for example, sizes of full sheets, current prices, a catalogue, or installation instructions. These would be useful when comparing products and making decisions.
So, nice product, just more supporting information needed.
23 april 2026
Antwoord van WoodUpp - Australia
Hi Kym, thank you for your feedback. This is quite odd though as all of our samples are sent out in WoodUpp branded boxes, with our Aluwood outdoor panels being particularly unique as they are natural timber as opposed to Wood Plastic Composite. I am genuinely unsure of how this has happened Kym. We will have someone reach out to you via email for any assistance we may be able to provide.
Loving EMBRACE
The experience from discovery of the EMBRACE range through to delivery was professional and great. Very happy with the EMBRACE and especially with the versatility. Probably the most elegant temporary solution (obviously can be used more permanently as well).
14 april 2026
Antwoord van WoodUpp - Australia
Thank you so much for taking the time to share your experience with us, Huy. It’s so exciting for us to receive feedback on Embrace, as this is our brand-new product series. 😊
We truly appreciate your support and are very happy to hear that the experience lived up to your expectations. 🙌
Best regards,
Team Australia
EMBRACE..…
I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.
20 april 2026
Antwoord van WoodUpp - Australia
We’re thrilled to hear that your experience with WoodUpp lived up to expectations from your first inquiry to the final installation!
Mick will be very happy to hear your kind feedback. 😊
Wishing you lots of joy with your new Embrace room divider - thank you so much for choosing WoodUpp, Richard!
Best regards
Stine Brorsen
Customer Experience Team
Ordered two panels
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping.
Delivered on time as promised.
Great experience and service from Day 1, Delivery and post Delivery- Love the look and product- looks 5 star.
8 mei 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Hi Louis, we really appreciate such a glowing revue and makes the team very happy to see happy customers 🙂
Quick and easy to deal with and product…
Quick and easy to deal with and product turned up very quickly undamaged
8 april 2026
Antwoord van WoodUpp - Australia
Thank you so much DIno, much appreciated. It's always nice to get positive feedback, even for freight as they sometimes don't get it right unfortunately.
Very happy with the quality of the…
Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me
3 mei 2026
Review zonder uitnodiging
Antwoord van WoodUpp - Australia
Hi Helen, our sincere apologies for the freight issue, and thank you for your patience and understanding. It's very nice to hear that you really appreciate the WoodUpp quality, along with Ben's service 🙂
Quality Product Attractive and Strong
I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.
19 maart 2026
Antwoord van WoodUpp - Australia
Hi Anne, thanks for such a glowing review of our Aluwood outdoor product. They really are very unique and the Danish quality certainly shines through when compared to plastic composite panels for sure. We really appreciate your kind words Anne 🙂
Definitely a company to consider.
Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.
25 maart 2026
Antwoord van WoodUpp - Australia
Hi Nabs, I'm sorry to hear that you had issues with the cutting, and we are always here for advice if you have any future projects. It's great to hear that you appreciated our service and the quality of the product in any case 🙂
Excellent wall panels
Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.
I'm very happy with the service, even the delivery fee was affordable!
I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.
Super happy with the products.
23 maart 2026
Antwoord van WoodUpp - Australia
Hi Amanda, it's great to hear that you are so happy with the experience that our team were able to provide you with, along with the appreciation for the quality of our products. Thank you so much, we genuinely appreciate it 🙂
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