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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from the two engineers who repaired our Miele washing machine. I called 1 Home Service Ltd at 9:30am this morning. They arrived promptly, on the same day and worked efficiently... Toon meer

Beoordeeld met 5 van de 5 sterren

Am genuinely so satisfied with the service I’ve received from them! So polite and professional. I had them a week ago, my washing machine broke down, and someone recommended them so I decided to give... Toon meer

Beoordeeld met 5 van de 5 sterren

Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He... Toon meer

Beoordeeld met 1 van de 5 sterren

Confirmed a time of 4pm - 7pm. Didn't receive confirmation. Called up and was contacted via whatsapp to say they could no longer do the time due to engineers being over worked. They tried to or... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reparatieservice voor huishoudapparatuur

Geschreven door het bedrijf

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

171 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 30% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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3,9

Alle reviews

(171)

38 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good service

Very pleasant, quickly got the job done efficiently. Came on short notice and went extra mile to fit us in.

14 mei 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Quick and efficient

Quick and efficient, did a good job and was very fast!

14 mei 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Clean and efficient job!

The gentleman was very polite, courteous and provided a very clean and efficient job! Would definitely recommend if your looking for a quick and efficient job

30 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 4 van de 5 sterren

Easy and quick experience with the…

Easy and quick experience with the technician. However they didn’t make the original time slot and had to push it back a day

10 mei 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 1 van de 5 sterren

Avoid

Guy was in the flat for 10 seconds, stuck his hand on the inside wall of my fridge and told be to buy a new one. Then the card machine was out and he's on his way. £70 for the privilege, that call out charge is extortionate really if you operate in the area and they literally do no work. I hope the person running 1homeservice treads on a lego brick.

8 mei 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Hello!!
The engineer came, found the problem with your refrigerator, and told you that it can't be repaired, it has gas leaks, if it could be repaired, he would definitely have stayed and solved the problem, thank you!!

Beoordeeld met 5 van de 5 sterren

Washing machine problem, part 1 sorted!

Edward came within the alloted time. The washing machine had F28 and also had stopped working. He went through checks keeping us updated and showing us his progress and telling us do' and don't to help look after the machine. He was very helpful and gave us honest options through explanations, for us to make a confident decision on the next step, for the spinning issue we're having with our machine, which lead to us needing to get parts.

2 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Edward was really great

Edward was really great. He came in and fixed the washing machine without any fuss and didn't try to get any extras out of me. Above all he didn't leave a mess to clean.

2 mei 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

The engineer was very helpful

The engineer was very helpful, quick efficient and solved the problem quickly. Thank you!

29 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Marius was really great

Marius was really great. Dryer working

24 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Excelent job

23 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, on time and did a great job

22 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Perfect service 10/10

Perfect service 10/10, quick and with really fair prices i recommend to everyone

20 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Thank god for them

Thank god for them, saved me so much money. Quick and easy

19 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Recommend - great service

Jack was great. He arrived quickly and had a professional and easy going manner that made me totally at ease having him in my home. He worked quickly and successfully fixed my washing machine. I was delighted that he had the part he needed in his van. I thought that the cost was fair and I’m very happy with the 12 month warranty.

17 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Excellent service. On the 16th April we had a young man…

On the 16th April we had a young man attend our care home to diagnose the cause of our Daewoo fridge freezer that had stopped working due to unplanned power cut. He was polite and very efficient. I would like to thank him for his professionalism and honesty. Unfortunately I cannot remember his name I think it was Marius but he is credit to your company. Thank you again for your help.

16 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 1 van de 5 sterren

Avoid like the plague!!

Avoid this nonsense of a company! They extortionately over charge their customers and provide false warranties. On top of that, they falsely diagnose to charge even more!

1 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Hello !
You contacted us for the first time in 2023, after 6 months you contacted us again for the same refrigerator only because it had another problem for which you do not have a warranty, from us you only had a warranty for what we repaired the first time, we did not leave you a warranty on the whole fridge, thank you!!

Beoordeeld met 5 van de 5 sterren

Really fast service and a fair price

Really fast service and a fair price. Recommend them!

12 april 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 5 van de 5 sterren

Quickly identified the issue and had…

Quickly identified the issue and had the spare part available to fix the issue. Very experienced and knowledgeable - very happy with the service

26 maart 2024
Review zonder uitnodiging
Logo 1homeservice

Antwoord van 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Beoordeeld met 2 van de 5 sterren

Quick but overcharged by A LOT

The service was super quick, I have no issues with the engineer. However, I was charged £109 for a washing machine handle that retails at 10 pounds, plus another £100 for installation, which on the website says it will be £50 +VAT. My total came to just over £200 for a 15-minute job. So, yes, the problem was solved...but the price was completely unreasonable.
When I challenged them on that ("why are you charging me ten times the price of the part?") they deflected and only offered to reimburse the VAT, "as there had been a misunderstanding".
You can't trust people like this. I don't know why they need to stake their reputation by marking up spare parts prices in such a gross way.

20 maart 2024
Review zonder uitnodiging

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