A2Dominion Group Reviews 

After calling several times, I have been waiting to repair mold in my bedroom ceiling for more than 4 years ago and it is still there. An engineer came to have a look a he said to order to install a scaffold to fix the roof in a couple of weeks but no one came, that was more than 3 years ago.
They have taken a year and a half to repair the lock of the main entrance of the building.
Now my boiler is not working so I am scared about what is going to happen.
They just sent me a link to see further, we will se what happen...

Unprofessional and vile. Have had to deal with antisocial behaviour issue where nothing was done but instead trying to push it all under the rug. Victimising the victims, no support to victim, seems they’re punishing them for reporting. Will drag the case as long as possible.

If you are considering dealing with A2Dominion, think again. Our once peaceful neighbourhood has been transformed into a scene of lawlessness, crime, and fear—all due to the company’s shocking negligence. For months, we have been reporting the illegal occupation of their property at 240 Kilburn Lane (W10 4BA) by squatters. The situation has spiraled out of control, yet A2Dominion remains unresponsive and irresponsible.

Since the squatters moved in, the area has descended into chaos. We are facing daily disturbances: burglaries, trespassing, vandalism, and groups of people roaming the neighbourhood at all hours of the day and night. Our homes are no longer safe. Squatters are climbing over our garden walls, entering our properties, and even stealing anything left outside. The constant presence of these individuals leaves us in fear, especially when returning home after dark.

Despite repeated pleas for intervention, A2Dominion has turned a blind eye to the escalating crisis. The police have been called numerous times, but they say it’s a civil matter that must be dealt with by the property owner—A2Dominion. However, the company’s silence is deafening, and their inaction is putting every resident at risk. Their utter failure to address the squatter invasion has allowed crime to run rampant in our neighbourhood.

What’s worse, we strongly suspect that these properties are being used for drug activities and prostitution, which makes the situation even more dangerous. Broken glass, rubbish, drug paraphernalia, and a constant flow of suspicious individuals have now become the norm. The entire area is deteriorating, and A2Dominion’s refusal to take responsibility is unforgivable.

A2Dominion’s handling of this crisis has been nothing short of disgraceful. They are fully aware of the situation but refuse to act, leaving us vulnerable to a daily nightmare. This is not just neglect; it’s a complete dereliction of their duty to provide safe and secure housing. It is only a matter of time before something even more serious occurs, and A2Dominion will be squarely to blame.

If you are looking for a housing association that values its tenants’ safety and wellbeing, steer clear of A2Dominion. Their inaction has endangered our community, and they should be held accountable for the damage they are allowing to occur. We demand immediate action before it’s too late.

Been waiting since December 2023 for repairs to my home. Despite emails back and fourth and multiple appointments from operatives and surveyors inspecting same old repairs, nothing to date has happened ! Urgent repairs still outstanding. A2Dominion is a thoroughly dishonest company and do NOT want to spend the money for their tenants repairs. I am now suffering from emotional distress living in unsafe living conditions. These landlords do not deserve any stars as previous tenants have already mentioned. Will have to consult with a housing lawyer.

If you could give you no stars, that would be too much for your. Our house shares a wall with the grounds of the flats on Rowland Way, Ashford and there are 12 large bins situated along this wall. On a weekly basis these bins are overflowing causing squirrels and foxes to take food and rubbish, including used nappies, and make a mess on our driveway. We are constantly having to deal with an influx of flies and other insects entering our home which have come from these bins. Additionally, there are toxic fumes being emitted from these bins which prevents us from opening any windows and doors. My parents who are both in their 80's who have suffered from strokes, asthma, are cancer patients and can only walk a few step with the aid of walking stick are being forced to clean up this mess daily. This issue has been ongoing for many years and I keep requesting the bins to be relocated to another area in the grounds which will not inconvenience anyone, however, I have now been informed A2Dominion do not know who is responsible for their relocated and they do not want to upset the residents of the flats by relocating these bins. The current location is temporary, as I keep getting told, but the bins have been situtated here for over 7 years and have increased from 4 bins to 12. Your lack of empathy, understanding and ability to take any action is pathetic, relocating these bins is a very simple exercise and is only a matter of moving them about 5 meters away yet I cannot comprehend why it's proving such a challenge for you. A few months ago the dividing wall was rebuilt and the bins were housed elsewhere which everyone excepted without any issues. When can you find another temporary location for these bins, how many more years will it take, why should those with health and mobility issue be made to suffer? A2Domion - why don't you understand? What is your problem?

Where to start? Completely appalling company, who clearly prey on residents who are constricted financially so that they have no choice but to comply with fabricated charges which have raised astronomically whilst service quality has dropped to nothing. Our ‘building manager’ constantly changes and we are never told who it is. They tried to charge the residents for work that never happened or for charges that should be shared amongst other buildings. The building manager we had at the time didn’t even know the property she was meant to be overseeing as I had to explain to her simple things such as where the property gates were located. When I alerted them to this I could not get a straight answer and the communication is appalling. Service charges are wrong every year and they clearly count on residents just blindly paying the new fees - if they are challenged they will quietly try and fix with no acknowledgment of wrongdoing and will try their luck each year. Their new charges cannot be explained and they hope that their slow reply time will mean eventually they can stop answering you. This past year they tried to charge my building over £14,000 for ‘emergency building work’ for our property - which still cannot be explained to me. We were charged twice for the installation of a fire safety box. When I pointed out we didn’t have one in the building, it mysteriously appeared the next day. We have been charged countless times for the plumbing and drainage issue which serves the residential street outside of the development. Randomly, work people will turn up to carry out work on the building and will ring resident doorbells to access the property even though A2 installed a key lock box, which to this day has never been used. So much has happened that it is clear that the company are well aware of what they are doing. How they haven’t been taken to court for breach of contract can only be explained that the poor residents with A2 just don’t have the funds to hold A2 to account legally. The second I can get out of this property the better. They are appalling and I live in constant anxiety for the next round of disgusting charges that they will try to stick to us.

A 1-star rating for A2 Dominion is warranted because they possess a large housing stock and substantial funds, which they seem to use to circumvent unlawful conduct, particularly regarding service charges. The government overlooks this due to their reliance on the housing stock. For years, leaseholders, shared owners, and freeholders have faced wrongful charges through bulk invoicing, with no regard for customer well-being. Raising concerns often leads to silencing tactics or false responses, and frequent staff changes hinder consistent communication. Charges are inaccurate, with estimates not matching actuals, and invoices are often just bulk figures that don't reflect individual or block-specific charges, sometimes handwritten or with unclear A2 annotations. It's crucial not to succumb to intimidation or be seen as just a source of income to cover their accounting shortcomings. It's important to challenge them, bring issues to the attention of MPs and the Regulator of Social Housing, and insist on actual invoices and proof of completed work. This company, despite its charity status and non-profit claim, appears to engage in creative accounting that benefits management and directors at the expense of service charge accuracy, demanding payments without evidence. Agents of A2 Dominion may assure refunds for overcharges at the year's end, but this practice is unacceptable. Stand firm against this malpractice, demand precise charges, question consistently low estimates followed by deficits, and insist on seeing the actual invoices. This company's actions are a disservice to us, and we must not let it persist. Without prejudice. This is my truth without prejudice and A2 are attempting to get this removed as money and power will end up with the truth not being dealt with. I urge trustpilot to keep truth and be a company that wants genuine response of honesty. I will not be scapegoated for A2 failure.

... but i am afraid it is by design. they only exist because of the feudal leasehold system.

Height of incompetence.
How can this company send some external supplier to work on their fully occupied building without giving them access to the fire panel.
Our fire panel is screening for last two hour, with no lifts to the building and the this external supplier got no idea what to do about it.
It is absolutely a joke with this a2dominion.
How are they getting contracts to construct/maintain these flats in this country.
I am sure it's fire safety violence.

Worst provider. Told by their own staff that my property was not for for purpose due to the air flow unit being set incorrectly 2 years after I had moved in! No wonder they were forcing themselves on everyone’s doors for that week making sure they were all set. My kids have been actively and constantly sick during that period and this explains why! Nearly 3 years after moving in, mirrors still not replaced. Carpets replaced due to them being short, this was six months after in…..since then I have been fighting to get someone out to remove the rag they left UNDER the new carpet!
It’s been nothing but issues after issues. I am sick to death of it and will now have no choice but to take matters A LOT further.

I have only had good experiences with A2d ,,,I put in for a repair it’s been done within 2-3 weeks I can’t fault there customer service I’m always answered politely and been helpful , I am waiting on a decision on Demolition to a really bad shed in my garden so I’ll update on the service I get ;) but so far so good the lady that answers the call was helpful abs lovely she was also a nee member of staff so we shall see A*** service I’m 23years being in my house update .. 02/12/2025 A2 decided it was up to me to get rid of the shed after 8 months back n forth .. but got there in the end … always polite staff and helpful customers service.. mix up as the shed was half brick half wood .. as it toook so long I was compensated which was a nice touch thank you A2

Very poorly run association completely incompetent poor services we suffer with a lift problem that keeps happening regularly it’s took more then 3 months to repair it and there is 9 floors in the building it’s unacceptable but they never learn from their mistakes

I would advise anyone planning to buy or rent from this Company. Lack of communication, misleading information, lies and I can go on and on. To list few...
- disable car parking sold to people that are not disable;
- monthly window cleaning (every 4 month);
- private gate to the park (I am still waiting for it).
Also, not had a building manager for months, but still paying a disgusting amount of money on service charge!
Do not buy!!!

Pyramid plus employee Adam J attended this morning, firstly called to notify he was on route. Introduced himself an what he had been instructed to do. This young man is a credit to the company an if all your employees were the same as him it would be way up the ratings. I did enquire how long he had worked for the company to which I was led to believe not long. If I need anything doing in my property he would be the one of choice an absolute pleasure and a credit to Pyramid plus an that is not something I would likely ever say

Whenever there is an issue, it takes time to resolve. Whenever an issue is reported, staff are rude and unhelpful.

When you are paying astronomical service charges that appear to count for nothing and clearly aren’t being spent on the property it’s concerning.

I would definitely NOT buy or rent a flat/property under A2 Dominion management and I wish I consulted Trust Pilot before I did. The reviews on here speak for themselves.

This is worse company you can buy property from or rent. Trying to call its nightmare to get through and the
staff are very rude don't care pass you on to pillar to post and waiting for 2 hours to get through.

I don't think Chief ex. Ian Wardle, read these comments if he did he would do something about these.
Ian Wardle just care about is pay don't care about people. poor service and staff don't care.
don't ever rent or buy from this company

I moved into a newbuild in 2022 in Hounslow, and for the most part, felt happy and safe. If there was a query, I was able to speak with someone, or at least receive a response via email.

Unfortunately, with the rise in service charge and rent, there has also been a disturbing increase of feces in communal areas, damage to property, rough sleepers sharing the communal space, and doors not providing the security one expects a door to provide.

Paying shy of £1000 to rent a one bedroom flat, to share a space with people who abuse the block, to have to encounter dodgy people freely walking, living and defecating in the place I am supposed to live in is truly wild to me, and extremely disturbing.

A2Dominion do not respond anymore, and instead send generic responses to all residents. When they do decide to communicate, it is often to remind and warn residents of the many rules and responsibilities they have to honour.

They need to provide safe, secure and clean properties for all residents - the rents are extortionate enough to afford a better standard of living.

Update:
Maydene Bascome - our property & safety manager promptly contacted me this morning to discuss my concerns, and sent an email to my fellow neighbours to inform them of the action to be taken.

This doesn't happen often, but I am thankful that she made the effort to speak with me to actively resolve the situation.

Give credit where it is due - as a result, my rating has changed from 1- 3 stars.

I am a black woman of African decent. I live in a first floor flat of four flats, above some neighbours who identifies themselves as gypsies. Over the years they have terrorised the entire community - they have stolen cars, bikes, break communal doors, threaten tenants, even vandalise my car and intimidate neighbours and pester them (including myself) and one occasion taken my clothing of the communal line and throw them on the floor and move the line in a separate location. Over the years I have ignored this because I got to understand the nature of these people and what they are capable of. In the ground floor flat resides, a elderly man, his mixed race grandson, and his wife and the elderly man's wife before she died who resided at the ground floor flat. I have heard him countless times use the N word and call previous neighbours the P word.

Despite residence making countless complaints about the behaviour of these people, A2 Dominion does nothing about and it's like an act of covert racism.

In 2021, my partner went to bed, one of the elderly man's grandson who use to visit frequently, my partner overheard the elderly outside in the porch of the groundfloor flat saying to the grandson "that he wants those f**king n**as out".

In the early hours of the morning I was asleep and I suddenly started coughing with my chest burning and a heighten heart rate and the grandson, said "I done it grandad, it's done", i rushed over to the neighbour in the opposite first floor flat later that morning and informed them, and was informed that the gentleman of the flat took his children to the hospital that morning about chest problem. Throughout the whole of 2021 - 2022, I would heavily feel the impact of a strong chemical like substance where my chest would hurt for days, me and my partner would go to bed in fear of dieing in our sleep from the poisoning substance.

The neighbours in the flat beneath are acting weird and continue to do so, having lived amongst them for nearly 2 decades I have never seen them act the way they act, which arose my suspicion even further about there activities. Myself and my partner initially thought that they were burning something outside in which they have done on many occasions in the past and each time we call the police they did nothing because the housing association told them they will handle it, at times our water would suddenly stop working and as it start working there is a oily residue coming from the pipe, it burn eyes, chest and skin, we complained none-stop for months and nothing was done, I became to ill i had to quit my job and was hospitalised for nearly 3 weeks with my levels at an all time low, but somehow because I complained about the issue to the housing officer Holly Abberley, she tried to refer to be sectioned. It's like I am not allowed to complain about my rights as a human being. We found out what the neighbours did, they damaged our central heating pipe and our gas pipe and was using it as a bypass to harm myself and my partner, and now each time we switch our taps on and heating they are suffering and cannot stay in the house. Despite me being empathetic, they lie, lie and lie about everything to everybody and create this false narrative that is far from the truth, all my complains have been shutdown at stage 1 without any explanation and the housing officer refuses to answer or provide and report that my allegations are untrue. I will have a tiktok channel talking about my experience, it is sad that we people of color cannot even have peace in there own house.

They never answer emails. Claim to get back to you by 5th day which they don't. Been sending messages every 2 days for 3 months but wasting my time as still waiting for a replies.
Rent goes up by 15% every year. DO NOT BUY PROPERTY FROM THIS COMPANY.

Worse service ever ..they never answer the phones I think they all work from home and are fast asleep or out .I've been trying to pay my rent for 5 days can I get hold of them ..but they will be quick enough to send a letter wanting to take me to court because I haven't paid ..they need to stop putting the rent up when their service is terrible . This has been going on forever , I've finally had enough of wasting my time trying to get hold of them it's causing me distress ,think I might let them take me to court and I will explain why I can't pay ,claim back for stress payments it ruins my whole day .. because of the frustration of waiting ..only so long a person can wait on the phone I draw the line at half hour each time..I work