A2Dominion Group Reviews 

Difficult situation hadn’t had any updates for a number of weeks but reached out via customer services and in three days the right people were contacted and contacted us and the situation was resolved and moved forwards. The two people involved Momina and James were outstanding, passionate and dedicated in their support and got answers for us quickly and kept us updated during the process.

the most unprofessional and careless people I ever had to deal with! They don't care about their residents safety or issues but what they care about is to increase the service charge!

Absolutely shocking service, can't even update an email address over the phone as staff lie about it being done, and good luck if you have an ex homeless old man stinking of urine next door. Disgraceful

Really happy with the help from A2 Dominion especially from Sara who has been very helpful answering our questions.

A big thankyou.

Darren

Association is operated by crooks. Useless in every sense of the word. Health and safety is not adhert to by the association and having send them an email outlining health and safety issue they didn't bother to respond. Send evidence to housing Ombudsman so hopefully they will get fined. Avoid

The worst leasehold property team. Unprofessional management as well. 01 star is pushed and I wish I could give them 00 star!
Residents and shared owners could join the campaign against high rent and uncapped service charges. SOCIAL HOUSING ACTION CAMPAIGN is the answer to help us against such greedy companies. Please google that campaign online to join others who are fighting for the same cause.

A2Dominion, in my experience, is the epitome of corruption and incompetence. As a housing institution, it has consistently failed its residents in London. Here are some of the issues I’ve encountered:
Unaffordable Tariffs: A2Dominion imposes heating and hot water charges ranging from £10 to £20 per day. The daily standing charge of £2.50 is beyond reason. Families, including mine, struggle to keep warm and afford basic necessities.
Living Conditions: Residents find themselves in cold rooms, unable to provide warm showers for their families. A2Dominion’s historic lack of service exacerbates the situation, allowing mold, dampness, and pests to thrive in flats.
Service Charges: Despite increasing service charges, A2Dominion fails to deliver adequate services. This leaves residents frustrated and disillusioned.
Call to Action: Let us unite and hold A2Dominion accountable. Whether through legal channels or community advocacy, we must demand change. No one should endure such conditions.

My heart is broken.
In a space of one week, the most unimaginable tariff was forced on me through Vital Energi. I went from paying max £67 per month on Gas to over £140 per week in a 2 bed flat. Why have you done this A2? This is highly depressing. Please sort this out ASAP.

Damp, mold and water leaking from my ceiling and no progress for months

I’m had to call them for an emergency. Carbon monoxide alarm going off , was given a reference job no, was told it is an emergency and someone will be here within 24hrs. No one came, no record of the job, even though I had a reference no, had to get it dealt with the following day , now waiting for someone to come, shocking, given the dangerous circumstances

Without any notice they shut down lift on 20th December, right before Xmas. Worse- it’s now 29th January when set deadline to fix was 26th January. Customer service is useless, their contractors are incompetent. The building has 6 floors full of people with kids, buggies, disabled people. My wife is 7 months pregnant and is forced to walk up and down to 5th floor everyday risking injury, whilst all these people do is allegedly “send an email to chase the repair up”. Useless, incompetent, disgraceful. Inhabitants of the whole building block will be taking them to court for gross negligence of health and safety, mental health and health damages.

Trying to extend my lease, which is like getting your wisdom teeth pulled. Followed instructions that were given to me, only be told that they only have a lease there and to contact the freeholders. They gave me the wrong details. Par for the course, really. They now won't give me the correct details, so that's great.
And they never did fix that doorbell.

For all of the 5 years I lived in a A2Dominion shared ownership property they charged us a service charge deficit based on a freeholder demand.

However for 3 of the years the freeholder (Ballymore) cancelled the deficit and refunded owners.

A2Dominion refuse to refund shared owners, effectively pocketing our refund. Over 3 years this was £2000+. There are 16 flats in my block, we estimated they have fraudulently withheld £40,000+ from us.

I've chased and chased and asked the freeholder and written to their CEO and spoken to lawyers.

It's criminal. They should not be allowed to exist. They should be in jail.

Constantly receiving bills from A2Dominion as there always seems to be unforseen service charges, so so poor.

A2DOMINION never helps their residents, especially the share ownership tenants. There is homeless ppl hanging around on building corridors and smoking weed on stairwell, dangerous cladding, broken lifts. Uncleaned corridors and stairwell. Poor building management (First Port) which never answer their phones or emails. Residents go around in circles. We have broken lifts since 16 December and no getting fixed. Never buy or rent from A2DOMINION otherwise you will regret it big time. I did. And now I'm trapped in a dangerous cladding building.

I recently had an experience with A2dominion that left me dissatisfied. The service provided fell short of expectations, particularly in [poor management of elevators ]. Despite attempts to address these concerns, resolution was not achieved.

I believe transparency and effective communication are crucial in service industries, and unfortunately, this was lacking in my interaction with A2dominion. The complaints was not handled to my satisfaction, and it has left me questioning the overall quality of their services.

I hope my feedback serves as constructive criticism, and I encourage A2dominion to review their processes to enhance customer satisfaction.

So 2 nights ago a leak happened from my bathroom and was gushing down the ceiling to the living room hallway and dining room . The carpet is sokaed through , the electric lights were flickering the leak happened for 19hrs from 4pm till about 11am the next day .

I called a2 Dominion the night it started and they said it will be put down as urgent and priority and someone will come to the home between then and 24 hrs . The leak continued all through the night .
My son is autistic and was having a meltdown as he couldn't have a bath and couldn't go to the living room or even downstairs for that matter . I turned the mains off but it still gushed .
An electrician came out and said I shouldn't be here . The plumber came said I shouldnt be here too . I recorded all conversations !!

I then was told that a David brand in the repairs management team approved a decant yesterday at 1.06 pm and I kept calling for info . It wasn't marked as urgent so we did not get decanted .
It was absolutely freezing in here . My son has a cold and is not at school because he is unregulated and couldn't sleep for the second night .
A surveyet came round today and said Its classed as an emergency
I don't think they will be decanting me as a2 always push things to as far as they can go . But this leak has happened before and I had to be decanted for 10 weeks as the ceiling caved in .

There is asbestos in the ceilings and I'm not being listened to .

This company keeps ringing and texting my 12 year old sons number regarding rent arrears, I’ve told them numerous times that they either have the wrong number or the women who actually owes them has given them a false number. We do not live in London never have. So can you take my 12 year old number from your database like I was told would happen

Tried doing live chat it’s useless I’m not a customer but they contact me , I’ve asked to be taken off emails and mailing list but it is obviously too difficult for them

The 1 star is generous. I would give a minus if I could.

The worst company I have ever had to deal with. Do not sort out issues, do not respond to complaints but will ask you for money and expect it immediately. Do not follow correct section 20 procedures for leaseholders.

I have no idea how they are still operating as judging by other reviews, the general consensus is that of negativity and despair!