ADCB Reviews 

The worst service never ever I noticed.
The worst service never ever I noticed.
The staff who deal with loan will just disappear and his Manager helpless and unprofessional, after several complaints no action.
Wasted my money , wasted my time and nothing changed from last more then month and now I m suffering
No one picking phone . I registered complaint which they closed without my consent.

Very disappointed and frustrating service
DON’T proceed please my humble advise .

Very bad service no proper response and keeps on holding money without any information if we call call centre no proper reply

The simplest of corporates are working properly, and we have been stuck with ADCB for 3 days as their APP is not functional.

Waiting in vain to get access to the App to withdraw all my funds and move to a different Bank.

make toll free number anyway it takes so long for then to answer and they ask to call back if it cuts. Worst experience very disappointed. Im calling many times and they said to connect me with this Operator for Activated my Pin and everytime its cut. Again have to call and same issue.

Thank you to Ms. Janice Panganiban for assisting me for my withdrawal she's very friendly and she's approachable.

If I were you, go to another bank. This one SUCKS. After months of investing through the Frontier Invest Corp firm, I transferred my earnings to ADCB account.
ADCB will not allow you to transfer your crypto. You must sell your stocks to gain access to it. STAY AWAY!!!

Branch manger was very sweet
She help me to update

تجربتي مع الأستاذة سحر فرع الريم مول كانت اكثر من رائعة سحر باختصار جمعت بن المهنية و الإنسانية في التعامل وحل مشكلتي
شكرا سحر السيد

Extremely poor fraud handling and zero accountability

This review is to warn future customers from the bank’s extremely poor customer protection, urgency, and accountability.

My mother’s card was compromised and around AED 70,000 was fraudulently charged within just a few hours at multiple stores across the United States, while I was in the UAE.

No fraud alerts were triggered, and the bank did not stop or block the suspicious transactions, despite the unusual spending pattern.

I contacted the bank while the fraud was actively happening and explained the situation in real time. Even then, they failed to stop the pending charges (which had not yet been fully utilized). The only action taken was canceling my card, which does not give me back the thousands of money lost due to their lack of response and customer protection.

No fraud case was opened by the bank. I had to call again days later to request an investigation, and even then, the bank was reluctant to act and instead shifted the blame to Apple Pay, rather than taking responsibility for their lack of monitoring and response.

Please be wary of working with this bank.

The worst costumer service ever why they can’t make toll free number anyway it takes so long for then to answer and they ask to call back if it cuts
Worst experience everrrrrrrr!!!!!!!!!

From yesterday morning I am calling customer care service,till now I am not able to talk to the customer care service agent.very disappointed.when call connected wasting 10 minutes and finally they will tell all the staffs are busy.busy from yesterday morning till now.

Impossiblee send them email.contactus doesn t issue financial replay,chat online said to write at contact us they change statment on line by their better convenience,they dont calcultare refound received from sellers.where does go our money.they are protected from sanadak.if you open complain they immediately close.much serious rak and fab where you get immediate feedback

Dear ADCB Customer Service Team,
I am writing to formally raise a complaint regarding an unpleasant experience I had with one of your female staff members, as well as the ongoing delay in receiving my credit card.
During my interaction with the staff member, her attitude was not professional. She spoke in a harsh and disrespectful manner, with an unprofessional tone and behavior that made me uncomfortable. This is not the level of customer service I expect from ADCB.
Additionally, I have been waiting for my credit card since 31 December, and until now I have not received it. This delay has caused me inconvenience, and I have not been provided with a clear update on the status of my card.
I kindly request that this matter be investigated seriously and that appropriate action be taken. I also request an urgent update regarding the delivery status of my credit card.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Air Al Tawirr was very helpful when I had a problem she called me directly and guided me she was very helpful and professional

ADCB is not good every 24 its always deducting 15.75aed to me while my salary day is 25, why all of a sudden there is charges like that..really disappointed!!!

Good customer service mr rijus mushaffa branch

Rude, unprofessional, authoritative.. Are you the service agent? Acting like goons

I am very dissatisfied with the service provided by ADCB.
I have been a Privilege Club client of the bank for many years and I remain a Privilege Club client to this day. Despite this long-standing relationship, the level of service I have received has been extremely disappointing.
Since 2021, I cancelled my UAE resident visa because I relocated to Monaco, and from that moment I have repeatedly requested—through several relationship managers who have changed over time—that my current account be converted from a resident account to a non-resident account. Despite these continuous and clear requests, this change has never been completed.
As a result of ADCB’s failure to update my information, my bank account is currently blocked due to outdated details. This situation is unacceptable.
I use this account to collect rental income and pay expenses for several apartments I own in Dubai, and the account blockage has caused serious inconvenience and disruption.
Overall, this represents a very poor and highly unsatisfactory level of service, particularly considering that I have been—and still am—a Privilege Club client of the bank for many years.
P.G.

Really frustrating and disappointing service, i have been calling the customer service for more than three weeks.To clear my pending applications for the loan every week.I'm calling two times waiting for thirty forty minutes on hold and then what they say in you have to wait forty eight hours. And then everything will be cleared same answer.I'm getting from every time.I am calling wasting hundreds of minutes to speak with the customer service and then with no results.It's really frustrating