ADCB Reviews 

Such a pathetic mobile application. Not user friendly. Customer service will take almost 15 to 30 mins to get connect... Sometimes even worse..

The worst, outage most of the time we cannot do any transaction, total outage

Lately, ASDBC Digital Banking experience has been horrible. We have a corporate business account and use PRocash and also Cheque scanning machine from ADCB. We do have a Relationship Manager as well. First of all the RM is never reachable. In the beginning, Digital banking was working well from ADCB. Now for the past month of so there has been issues regularly. Very difficult to depend on ADCB for business banking

Such a pathetic mobile banking

The technical system was down for more than 12 hours, halting transfer operations and causing waiting times exceeding 15 minutes for a response.

The excellency branch is the mafa ,from manager to employees,my manager account recorder my conversation with him

I got a good service from the staff khadeyah aldhanhani from fujairah br

Thanks a lot and hope you got a very good futire career

اشكر الأمن خديجومن فرع الفجيرة على الخدمه والدعم الذي قدمت واتمنى لها مزيد من التقدم

Madam sameeta, good and polite to customers and dealing in very good manners and she deserve better promotion

In the abidhabi alwadha mall brach customer service is 0…there is a two girls wearing the abaya too much attitude no smile no welcome face like fire.. I ask her about charges normally how much it will be deducted she said I don’t know which account ur using (of course I’m using ADCB that’s why I came to ADCB bank ) rudely... I ask her very politely buy the way not recommended this not a first time this is second time….

They are the most reliable bank in UAE but that is not saying much. They have a functional app, basic customer support which significantly improves for high deposit holders or salaried individuals from a big company, they have good offers for spending which has remained consistent for years, and the offers improve when rates go up. Good savings accounts. The customer support branches are useful. Ease of money transfer. The security is smooth and reliable. Good internationally accredited risk rating They follow their own contracts and have well written documentation.

However please note that there is a 90% chance that any of the advertised offers regarding credit cards and salary transfer benefits or referral offers will not be fully available to you. Customers are entertained differently, based on class and income. They will find a million reasons to discriminate a customer from an offer, based on the company size (you have to work for a large company) based on your career, based on your age. Based on exactly how you entered the promotion (through online or through agent) If you do not fit the exact criteria you will be cut from the promotion. Make sure you are fully prepared

Do not use to invest local or do money exchange, it is high in fees there are better regulated brokerages and WIO for small sized local investors and multi currency banking

It is three stars but relative to their competition it deserves four.

I am a "privileged" customer. The worse experience in my life. My relationship manager has a fixed line and most of the times the line is not accessible. Moreover, my travelpass app access suddenly stopped. I asked for a simple reset so I can re-register my card, I have been waiting since February 2026 and still no access. Terrible customer service.

Dalma mall adcb mr. Aslam in teller service is very good.

I recently visited the ADCB Al Zahia Branch and had a very pleasant experience with Ms. Kavitha Menon at the teller counter. She provided excellent customer service with great professionalism, patience, and a positive attitude.

I also noticed the way she interacted with other customers — always polite, helpful, and respectful. It was clear that customers were very happy with her service.

Such dedicated and customer-friendly staff truly make a difference. Appreciate her excellent support and commitment. Keep up the great work!

Dear Team,

Im writing this with utmost disappointment.

I have been charged per swipe transaction AED 100, which should not be. At most 2% of what I swipe for aspecially abroad.

I have attached my notification of transaction as proof.

I also know relationship fee was never 100 AED now its 100 AED per transaction of swiping. Ridiculous.

I was never aware of my account was changed or upgraded. I never agreed my salary to be transfered or there should be a fee of 100 AED per swipe transaction for up keep .

I have had this card for years now so all this unexpected extra charges is unknown to me.

Im highly disappointed with the treatment and service I recieved whole trying to resolve this issue over the phone with customers care.

At this point id like to get get refunded the extra money deducted from my account and close my account.

This is by far the worst banking experience I have had and ill definitely inform those I know as I dont want them to fall into the same trap.

Please make contact with me.

Hope to hear from use soonest.

كان في مشكلة في حسابي ولكن ا/ منى الظاهرى تعاملت بكل احترام واهتمام وحلت المشكلة . جزاها الله خيرا

Once I changed my existing company,I have already submitted my new salary certificate for increasing the credit card limits,
My salary also coming though this same ADCB bank only (Last 3 months )Once i have submitted required documents to dalma mall branch, again your team is asking updated salary certificate of this month.
What is this??
Monthlywise we need to change my salary???😡😡😡😡😡
And the my salary monthly crediting in ADCB bank though only.
Please simplify your process.

Very disappointing experience with ADCB.

I called your customer service using my registered number, and instead of getting proper assistance, the call dragged on and ended up consuming all my mobile balance — only for the line to be disconnected without any resolution. This is completely unacceptable.

On top of that, I am being charged AED 15 per month even though this is my salary account, which should not have such fees. This is very frustrating and feels unfair.

Customers should not have to pay just to be left hanging without support. If you require verification via registered numbers, at least ensure efficient handling and proper service.

Really disappointed — this needs to be addressed.

As à excellency customer of the bank, I would believe I had a better treatment from the bank, however I had a relationship manager assigned that all the time was useless to reply my queries and to give me some clear information, what I could have done myself through a call center would have been the same. Moreover and more important, when I ask for transfer money from a fund to account they took it 14 days! While they keep saying would take 3/4 working days they keep block my money 2 week! Should compensate with interest but just disappeared and not even have the courage to respond to phone calls. I strongly persuade to invest in this bank or to put your money