Excellent service from George. He explained the system and it's set up extremely clearly. Once set up,he went through each feature several times so I understood all the functions. I would definitely... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had an issue with the burglar alarm. I couldn’t reach a customer service representative so I called Hastin Harris who arranged a same day visit from across London. He phoned to say when he woul... Toon meer
Bedrijf heeft geantwoord
Very happy with our installer, George Richardson. Arrived on time, very polite and professional, explained exactly what he was doing at all stages. Was very clear when it came explaining how everythin... Toon meer
Bedrijf heeft geantwoord
Excellent , helpful very understanding. After the situation of poor service of Internet with Dky UK also sky executive complaints . We lost access to our cams for a bit as Internet went below 22mb... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- ook in
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
Over ADT UK&I
Geschreven door het bedrijf
Since 1874, we’ve been the leading provider of fire and security systems for homes and businesses across the UK and Ireland. 145 years on, we now provide over 400,000 residential and small to medium business customers with round the clock protection. We offer 24/7 monitored burglar alarms, the latest smart security, CCTV systems, monitored smoke & carbon monoxide detectors and the peace of mind that our experts are on hand 24/7/365. For urgent customer support simply call 0344 800 1999.
MyADT
The quickest way to access support and help.
Using either the mobile app or web portal, MyADT is designed with you in mind and is the quickest and easiest way to securely manage your account and access help and support, without the need to call or email.
MyADT is available for all UK customers and allows you to:
• Update keyholders
• Update account and billing details
• Review and pay bills
• Log faults and request technical support – such as battery changes and devices not responding.
• Book and amend inspections
• Log requests for additional equipment and devices
To find out more or to get started please visit www.adt.co.uk/myadt or download MyADT from the app store, new and first-time users may be required to register first.
Contactgegevens
Security House, The Summit, TW16 5DB, Sunbury on Thames, Verenigd Koninkrijk
- 0344 800 1999 / MyADT app or web portal
- www.adt.co.uk
4,6
Uitstekend
37K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent installation.
22 september 2026
Antwoord van ADT UK&I
Hello,
Thank you for your feedback.
Kind Regards,
Elsie
Antwoord van ADT UK&I
Hello,
We appreciate your positive feedback and 5-star rating! We are so glad to hear that our team was friendly, helpful, and patient during your experience.
Best Wishes,
Elsie
Excellent customer service
The staff who provided quote and arranged the services were very helpful, as was Michael in Customer Services on installation day when I had an early morning query. The engineer attending was excellent, set up and explained it all, helped tailor it and feel confident it will be a real benefit.
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your positive experience with our team! It's wonderful that our staff and customer service were helpful, and that our engineer provided an excellent setup and explanation.
Best Wishes,
Elsie
Installation was done swiftly and good…
Installation was done swiftly and good handover. I have been charged for one additional sensor which was not estimated properly before otherwise given 5star
21 september 2026
Antwoord van ADT UK&I
Hello,
We appreciate your feedback and are glad the installation was swift. We regret any confusion regarding the additional sensor charge. We are reviewing our estimation process to prevent this in the future.
Best Wishes,
Elsie
Great to deal with
Great to deal with, engineer (Tex) made it an easy experience , very friendly and explained everything clearly.
good pricing for the service and equipment provided
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our engineer made your experience easy, was friendly, and explained everything clearly. We appreciate your positive feedback on the pricing and the service and equipment provided.
Best Wishes,
Elsie
Excellent service
Engineer arrived on time, was extremely helpful and tidy. Gave advice when asked and recommended something we had not thought of. Only thing I felt is that I could have done with a little more help to use the system as it is totally different to our old alarm
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our engineer provided such helpful and tidy service, and offered valuable advice. We also appreciate your feedback regarding the system's usability and understand that a new alarm can take some getting used to. We're always looking for ways to improve our customer support.
Best Wishes,
Elsie
Great service from Dan
Dan was really great. Very professional, polite, explained everything very well. Great service with the team overall.
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our team member was professional, polite, and explained everything so well. We appreciate your positive feedback on the great service you received!
Best Wishes,
Elsie
Excellent service
The engineer was polite and respected our property. He explained clearly what he was doing and how to use the system once installed. He was very thorough, professional, a clean worker and extremely patient with us techie dinosaurs!!! Thank you
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our engineer was polite, respectful, and provided clear explanations. We appreciate you acknowledging their thoroughness, professionalism, and patience.
Best Wishes,
Elsie
Antwoord van ADT UK&I
Hello,
Thank you for providing a 5* review.
Best Wishes,
Elsie
The installation engineer was polite…
The installation engineer was polite and helpful in our understanding of the system, he also offered advice in the best position for the cameras,
15 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear that our installation engineer was polite and helpful in explaining the system. We appreciate their advice on camera placement and your positive feedback!
Best wishes,
Elsie
Very efficient and knowledgeable.
The representative was courteous and efficient.
She explained everything and ensured that we understood the process prior to leaving the property.
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear our representative was courteous and efficient. It's wonderful that they explained everything clearly and ensured you understood the process.
Best Wishes,
Elsie
Antwoord van ADT UK&I
Hello,
We appreciate your 5-star rating! We are glad our team was professional when dealing with your IT department.
Best Wishes,
Elsie
Superb Service from Booking to Completion
Superb rebooking, engineer on site (thanks Jason) was on time, polite, worked hard and clarified everything.
22 september 2026
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your superb rebooking experience and that our engineer was on time, polite, worked hard, and clarified everything. We appreciate your positive feedback!
Best Wishes,
Elsie
Antwoord van ADT UK&I
Hello,
We're so happy to hear that our service was excellent and that you were pleased with the work. Thank you for your wonderful 5-star review!
Best Wishes,
Elsie
Antwoord van ADT UK&I
Hello,
We're so glad to hear you found everything clean, tidy, and our team helpful. Thank you for your kind words!
Best wishes,
Elsie
Antwoord van ADT UK&I
Hello.
We appreciate your 5-star rating! We're so glad our staff was efficient, quick, friendly, and professional.
Best wishes,
Elsie
Glen Clarke did an excellent job…
Glen Clarke did an excellent job installing our ADT alarm system.
He was very professional, friendly, and took the time to explain everything clearly.
The installation was completed neatly and to a very high standard.
Highly recommended — fantastic service from start to finish!
17 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your excellent experience! It's wonderful that our team member was professional, friendly, and took the time to explain everything clearly. We're also pleased the installation was completed neatly and to a very high standard.
Best Wishes,
Elsie
we had updated information on when our…
we had updated information on when our engineer was due also their name . Matthew Woodall, who was very courteous and ready to answer any questions we might have had .
22 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We're delighted to hear that you received updated information and that our engineer was courteous and ready to answer your questions. We appreciate your positive feedback!
Best Wishes,
Elsie
Fantastic service from engineer Matthew…
Fantastic service from engineer Matthew Woodall. He was polite, did all of the expected work and more, and only left once I was completely happy with all that had been done. I wouldn’t hesitate in recommending ADT, and Matt as a service engineer.
18 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We're delighted to hear about your fantastic experience! It's wonderful that our engineer was polite, completed all the work to your satisfaction, and ensured you were happy before leaving. We appreciate your recommendation.
Best Wishes,
Elsie
Matt was punctual efficient and…
Matt was punctual efficient and friendly whilst remaining professional. He sorted the alarm issue in no time.
22 september 2026
Review zonder uitnodiging
Antwoord van ADT UK&I
Hello,
We're delighted to hear our team member was punctual, efficient, and friendly whilst remaining professional, and sorted the alarm issue in no time. We appreciate your wonderful feedback and the 5-star rating!
Best Wishes,
Elsie
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