My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Toon meer
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Lees wat reviewers zeggen
Communication was good regarding delivery. But it was the delivery and installation I was most impressed with. The access to the house was limited and the installation space tight. Everything was ‘pos... Toon meer
We bought a Rayburn 3 1/2 years ago for £13K. It was installed by a plumber recommended by Aga Rayburn, it has been regularly serviced by the same plumber. The cooker has melted the internal steel wor... Toon meer
Bedrijf heeft geantwoord
Lak and Mark delivered our new Aga and they were brilliant! We had a difficult day because I had to take my husband into hospital so I couldn’t be around. My grandson stayed do at least there was some... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contactgegevens
Station Road , TF1 5AQ, Telford, Verenigd Koninkrijk
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Uitstekend
3K reviews
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Poor guarantee…
You guarantee to replace parts but not the cost of fitting them. We, in other words, had to pay for repairs which were necessary because of defective parts supplied by you.
This is completely illogical. Why do one and not the other?
Disappointing for a company I thought highly of, and have, up to now, recommended.
7 juli 2026
Antwoord van AGA
Good afternoon Rupert,
I am truly sorry to read of the disappointment described in your review.
We have located communication with our Customer Care team and we understand a final review of you case has taken place. We have passed this feedback on but we appreciate this team has clarified that we are unable to support your further due to the labour warranty expiring.
Many thanks,
AGA Rangemaster
The delivery was exceptional
The delivery was exceptional. The two delivery men were fantastic.
9 juli 2026
Antwoord van AGA
Hi Frances,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
Reece team leader
I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service.
He was efficient, professional and dealt with my issue straight away with no messing about. He listened carefully, responded promptly and made the whole process quick and stress-free.
What impressed me most was that he also offered to research how Asian cooking pots may affect cast iron pan supports, including why the colour can fade, the best ways to avoid it and the recommended cleaning methods. I really appreciated that he was willing to investigate this further rather than simply giving a standard response.
It’s rare to receive such helpful and proactive customer service these days. Thank you, Reece, for going the extra mile!
10 juli 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Shakirah,
Thank you so much for taking the time to leave such a kind and thorough review!
We are so pleased to read of the service Reece was able to provide and we will be sure to pass on your comments.
Warm regards,
AGA Rangemaster
I have been extremely disappointed with…
I have been extremely disappointed with the service from Repair Tech Services. From my first point of contact, the whole process has taken nearly four weeks, with very little communication unless I chased for updates.
I was initially told that an engineer would contact me within two days, but nobody did, so I had to follow it up myself. Before I could even get a scheduled appointment, I was required to pay nearly £300 upfront.
The engineer attended and was at my property for less than 30 minutes before advising that a part would need to be ordered. I was then contacted to arrange another visit, but was told I had to pay upfront again before they could even provide a date or time. I explained that I wasn’t comfortable paying again without a confirmed appointment.
When I questioned why the process had taken so long and why I was now facing costs approaching £600 without my AGA being repaired, Sam became sarcastic and dismissive rather than showing any understanding of my frustration. As a customer, I expected empathy and better communication, not to feel like I was being criticised for raising legitimate concerns.
Overall, the customer service has been poor, the communication lacking, and the process unnecessarily slow and frustrating. Unfortunately, I cannot recommend this company based on my experience.
29 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Good afternoon Tina,
Thank you so much for your review, though we are so sorry to read of the situation it is regarding.
So that we may look into this further, please can you contact us at tpsupport@agarangemaster.co.uk so that we can discuss your details further?
Best wishes,
AGA Rangemaster
professional, supportive but honest
While the customer service representative was not able to solve my problem, her approach, diligence and efforts to arrive at a successful outcome were exactly what one hopes to find in customer service, but rarely does.
7 juli 2026
Antwoord van AGA
Dear Tim,
We truly appreciate your kind words about our team member's dedication. We're happy to hear that their efforts made a positive impression, even when a direct solution wasn't immediately available. Thank you!
Warm regards,
The AGA Rangemaster Team
Fast
Fast, efficient and friendly installation of the Aga. Thank you.
8 juli 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Robert,
We're glad to hear our team provided a fast, efficient, and friendly Aga installation. Thank you for your kind words!
Warm regards,
The AGA Rangemaster Team
Superb Service
Zen and Skip were efficient, knowledgeable and very friendly. The Aga was in super quickly and it was set up and running. They spent some time going through the settings with me. Very helpful.
6 juli 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Joanna,
We're delighted to hear that your appliance was installed quickly and efficiently. It's wonderful to know that the team was knowledgeable and took the time to explain the settings. Thank you for your kind words!
Warm regards,
The AGA Rangemaster Team
Antwoord van AGA
Dear Janice,
We are truly pleased to hear that our service met your expectations and that our team provided a friendly experience. We appreciate your kind words.
Best wishes,
The AGA Rangemaster Team
Skip and Zen made the removal of our…
Skip and Zen made the removal of our old Aga look easy; no issues, totally professional, …. I’m hopeful the same team comes in a few weeks to install the new !! Brilliant
3 juli 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Gary,
We're delighted to hear that the removal of your old appliance was a smooth and professional experience. It's wonderful to know our team made it look easy. Thank you for your brilliant feedback! 😊
Best wishes,
The AGA Rangemaster Team
Helpful and friendly people all the way…
Helpful and friendly people all the way through the process
30 juni 2026
Antwoord van AGA
Dear Liz,
We're so glad to hear our team was helpful and friendly throughout your experience. We appreciate your kind words!☺️
Warm wishes,
The AGA Rangemaster Team
Antwoord van AGA
Dear Mrs Beck,
We are so glad to hear you received efficient and polite service. We appreciate your kind words!😊
Warm regards,
The AGA Rangemaster Team
Antwoord van AGA
Dear Paula,
Thank you for taking the time to share your feedback. It is greatly appreciated, and we are pleased to hear that you are satisfied with our service. Wishing you a great rest of your week ahead. 🙂
Warm regards,
The AGA Rangemaster Team
Fantastic service from Alex about a…
Fantastic service from Alex about a technical issue. Speedy and personal - not a chatbot in sight. Just what you expect from a premium brand but rarely receive...
29 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Jeremy,
Thank you very much for taking the time to share your kind words and feedback. We are delighted to hear that you have found Alex to be helpful and prompt.
We remain here and ready to support you should you need any further assistance.
Wishing you all the best. 😊
Kind regards,
The AGA Rangemaster Team
Skip and Zen - the Dream Team
Skip and Zen came to take away our old Aga. There were challenges instantly but as Zen said “don’t worry, we’ll get this done” and get it done they did (with a little help). They were also courteous throughout. A great team.
29 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Good morning Russell,
Thank you so much for your amazing review! We are so pleased to read that you are happy with the service provided by Skip and Zen. We will be sure to pass on your feedback 😊
Best wishes,
AGA Rangemaster
Electric Aga caput!
Electric Aga caput!! £3.5k fix. Ridiculous, for s software board. Taking the p***.
26 juni 2026
Antwoord van AGA
Good morning Pato,
Thank you so much for taking the time to leave a review, though I am so sorry to read of the situation and the disappointment this has caused.
We are truly sorry that the attending engineer has identified an issue with the PCB; However, we are unable to support with this part as we do not sell spare parts directly, and your AGA is outside of the warranty period at approximately 12 years old.
Apologies again,
AGA Rangemaster
Very quick to respond
29 juni 2026
Antwoord van AGA
Dear Fiachra,
We are so happy to hear that our quick response time was a positive aspect of your experience with us. We appreciate your kind words!
Best wishes,
The AGA Rangemaster Team
We had an our new over delivered today…
We had an our new over delivered today by Lak and Mark.
The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite
Explaining how the over works and sharing various information was a nice touch.
Cracking service
29 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Good afternoon Lee,
We're delighted to hear that the delivery of your new oven was informative and that our team was helpful and polite. It's great to know that the explanation of how the oven works was a nice touch. Thank you for your positive feedback!
Warm regards,
The AGA Rangemaster Team
Une honte !
Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de 10 ans et ils sont tenus de conserver des pièces détachées. Aucune communication, des délais de 8 semaines annoncés puis plus de nouvelle. Plus jamais je n'achèterai de la marque Falcon car en cas de casse il n'y a pas de solution de remplacement apparemment...
29 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Customer,
We are very sorry to hear about the difficulties you have experienced, and we sincerely apologise for the frustration this situation has caused.
You have now reached the United Kingdom Customer Support Team. If you could please email us at tpsupport@agarangemaster.co.uk, including details of where you are located along with your appliance model and serial number (if available), we will be happy to direct you to the most appropriate point of contact to help progress your existing case.
While our support is limited for appliances located outside of the United Kingdom, we will certainly do our best to ensure your enquiry reaches the correct team and that you are put in touch with the appropriate distributor or service provider.
We look forward to hearing from you and assisting further.
Kind regards,
The AGA Rangemaster Team
Cher(e) Client(e),
Nous sommes sincèrement désolés d'apprendre les difficultés que vous rencontrez et vous présentons toutes nos excuses pour les désagréments occasionnés.
Vous êtes actuellement en contact avec le service clientèle du Royaume-Uni. Nous vous invitons à nous écrire à tpsupport@agarangemaster.co.uk, en précisant votre pays de résidence ainsi que les informations concernant votre appareil (modèle et numéro de série, si possible).
Bien que notre assistance soit limitée pour les appareils situés en dehors du Royaume-Uni, nous serons heureux de vous orienter vers l'interlocuteur le plus approprié afin de faire avancer votre dossier et de vous mettre en relation avec le distributeur ou le service compétent.
Nous vous remercions par avance et restons à votre disposition pour toute aide complémentaire.
Cordialement,
AGA Rangemaster UK
Great delivery
Great delivery. They guys were completely self sufficient and even put our old oven in the garage for us. All in the middle of a massive heat wave. They took us though the main functions of the oven too. Great service.
25 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Rob,
We're delighted to hear that the delivery was great and that the team was so helpful, even during the heatwave. It's wonderful to know they assisted with your old oven and explained the new one's functions. Thank you for your positive feedback!
Best wishes,
The AGA Rangemaster Team
Great customer service from beginning to end
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreading things were going to go wrong. It’s been a great experience right from choosing the cooker, to having a demo and finally delivery.
26 juni 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Andy,
We're so pleased to hear you had such a great experience, from choosing your cooker to the final delivery. It's wonderful that our team provided excellent communication and efficient service. Thank you for sharing your positive feedback!
Best regards,
The AGA Rangemaster Team
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