Aldermore Bank Reviews 

I have been trying all day to call. The first time I started 9th in the queue, got down to 1st and waited 30 minutes not to be answered!
I have just tried again and got to 1st. I have now been waiting 30 minutes in 1st position and "one of their advisers has not been with me as soon as possible"!!!

This is a great company and I have recommended it to several people. Great rates and easy to use website. Everything easy to understand.

I had an ISA with Aldermore and found that they were very informative and to the point. Informed me in advance of the maturity date. When transferring the ISA it was very easy and smooth and got a letter of when it was complete. I would recommend them to anyone.

I needed help opening a new Cash ISA so I phoned Aldermore and spoke to Kia. She was brilliant she talked me through the whole procedure, right to the end. I have been a customer with Aldermore in the past so I have no problem in recommending them.

Failure to carry out instructions correctly regarding cash isa transfers from Aldermore.
Aldermore transferred the wrong amounts to the wrong building society on the wrong date, causing extreme anxiety.
My wife's cash isa also suffered exactly the same fate, despite clear instructions
We have referred our cases to the Financial Ombudsman and the Information Commission Office for further investigation

Very easy to deal with would recommend to anyone

Maturity instructions were easy to set up with a very competitive interest rate. No hassle!

Very competitive interest rates, online reinvestment process is simple to follow. I have been investing with Aldermore for several years and have always found them to be highly reliable and very professional.

I have saved with Aldermore for several years now. Their rates of interest are competitive and everything has gone smoothly.
I rang customer service the other day and the woman was very helpful.

Straight forward account opening for business savings and a pretty good rate too.

Ten out of ten on all points, everything on line is clear and uncomplicated, I have easy access to all information that I require. I can't recall that I have ever had to phone them for any clarification. They seem to be a part of the family

Aldermore interest rates are always competitive. Their website is straightforward and easy to use.

I have been a customer of Aldemore for a number of years and have always found them very professional and efficient in dealing with purchases and queries, also they offer very good interest rates, and it is easy to open an account with them.

Easy to set up and access. Clear website.

Good, took a bit of time but good

I have had a response below stating 'they have resolved your query'. Yes, they have finally managed to provide 3 partial redemptions statements, as requested, but the overall problem absolutely remains - it should never have been as stressful as it has been, I shouldn't have had to spend so much time and energy on this, the follow on rate is still hideous and the switch rates pretty rough. AND I still am stuck with one of my properties with Aldermore due to internal systems causing more difficulties and roadblocks for existing customers than for new ones. A complaint is still open with Aldermore, and I would not say my 'query' is resolved. One of many has finally got sorted, but the remainder of my review absolutely still stands and I would not be able to recommend Aldermore to other landlords, particularly the product which packages several properties together. I can see only negatives with this and zero positives.

(The above edit to original review in response to the reply from Aldermore below)

I am currently trapped paying Aldermore’s 8.38% follow-on rate while trying to remortgage properties away from them.

I had five properties in one packaged mortgage. Since July, my broker and I have repeatedly asked for individual redemption figures and partial redemption statements. Getting them has involved endless emails and literally hours on the phone, day after day.

The same mistake keeps happening: we ask for a redemption statement for ONE property and Aldermore sends one for ALL FIVE. And when trying to remortgage a property away from Aldermore, solicitors asking for one property have invariably been sent the full mortgage redemption for all properties. 

My broker emailed on 2 September after already spending 57 minutes in yet another phone queue. We had been asking for the figures since 27 July. One member of staff then managed to provide the correct information quickly, proving that it can actually be done.

I eventually managed to wrestle one property away from them and am trying to do the same with the others. Today another mortgage redemption request (about the third time now on this one property and again it's for all FIVE properties, despite there only being 4 within the packaged product now.

Meanwhile I am stuck on 8.38%. The delay on just one property is costing me around £40 a day. Aldermore controls the information I need to leave, while every day's delay means I pay them more interest. I have already raised this in a formal complaint.

Today I tried again. I was number 12 in the phone queue and had to give up. My broker and I have repeatedly waited an hour or more.

I deal with several mortgage lenders. I have never experienced anything remotely like this.

I would very much like someone senior at Aldermore to look at what has actually happened and contact me, because spending hours every day chasing the same basic information is ridiculous.

As an aside I also tried to leave one of the properties with Aldermore (not switch rate, which is exhorbitantly high, but on a new product). Again, pointless delays that cost me money and no progress forwards. Basically, whether this is deliberate policy to ensure that once you're stuck with Aldermore you'll never get off the follow on rate, or whether it's simple ineptness it has the same impact on the borrower. It'll cost you.

All that aside, when I do manage to speak directly to someone on the whole they are pleasant and helpful, so thanks to anyone who has tried to help. The system seems to be the problem on the whole, but Aldermore offers a packaged product as one of its core offerings so it really shouldn't be this impossible to administer when it comes to the end of a fixed rate period. 

Third time of reinvesting funds in this bank. Consistently good interest rates, smooth application process, good communication and customer service.

All good, easy and helpful process all the way through