ALDO_Help Reviews 

I use to buy a lot more from Aldo, due this situation around the world I bought something online, the carrier company lost my package, I complained to Aldo and they told me that they ll refund, I asked then instead if they can reorder, the representative gave me the link to reorder,
I mean its not my fault at all why should I be doing all those formalities of filling up the forms and all that again

Please Please Please do not purchase these shoes. Absolutely terrible quality. Bought winter boots for last year. Wore them 5 times and they had a massive tear in the front of the boot. Rang up Aldo and they were about as helpful as a pair of sunglasses on bloke with one ear. Awful quality, useless customer service. AVOID

The worst customer services I have dealt with. Returned one of my pairs that I ordered, never received a refund. Was told the refund was done after spending so much time trying to contact them. But it was lies, never got the refund.. will never buy from them again.

Extremely disappointed by the service I have received from aldo. I purchased a pair of slippers on 30 December as a gift for a friend. Slippers were priced at 19.98 money was taken out my account. However I never received a confirmation email or email informing me to come and collect the item from my requested store. I send them an in email on the their direct website, even though it states a member staff will be in contact within 12 hours no one contacted me in two day.

The worst shop with worst customer service and worst shoe quality. Deserves 0 stars

Avoid joining their Aldo Crew email collection operation as the ability to use the 15 per cent welcome voucher is not extensive.

I had never heard of AldoShoes.com when I began receiving spam emails purporting to be from that company to a personal iCloud email address that I literally never use or hand out. The emails were from a sender with a long and messy address that always ended in @e.aldoshoes.com As I knew I'd not signed up I first assumed the emails were fraudulent/cloned (a scam), but after a couple of weeks of receiving at least one email a day (as they were bypassing the iCloud spam filter) I decided to contact Aldo Shoes via their website and ask them to help clarify if the emails were in fact from them.

The website promised a quick reply but I waited over a week with no response. Finally I set up a new throw-away email account and joined the 'Aldo Shops Crew' club which signed me up for their email rubbish and, to my amazement, the new emails were from the same email address I had been bombarded by. How anyone managed to get hold of an iCloud email address (individual or Aldo Shoes themselves) that had never been used (Apple hack that Apple haven't admitted to, perhaps?) is anyone's guess. But what really bothers me is that Aldo Shoes completely ignored my request for help even though my message to them clearly explained that I had not signed up for their spam emails and, as such, I was being bugged by their daily advertising emails illegally. If this is the quality of their customer service and care regarding their legal and moral responsibilities I can only imagine how awful a purchasing experience could be.

The WORST COMPANY TO ever buy anything from. I've ordered shoes on sale that have never been sent, after a.weel a rand customer service to check on them as they haven't arrived. I was informed that parcel is missing and then I was promised to send another pair. now the second parcel is lost and I still don't have ordered shoes.

it seems very messy, they don't care about their customers!! as I said in my emails I would like the shoes that i have ordered, the fact that you don't.have them anymore in stock it's not my problem as I havnt been informed about it for a month.....

As a company you should have informed me about the situation rather than claiming that shoes are missing and blaming parcel company for loosing the package.

I will literally make sure to let everyone about your customer service and online shopping experience.

Really poor. Placed my order and received a confirmed delivery date for some sandals I need for a holiday. Received an email from customer service which implied there was a delay of an unspecified length so contacted them. They can’t confirm when the sandals will arrive as there “may be low stock” so I should just hang on and see when/if they will arrive but if they do run out they will refund me which is very kind of them. Customer service literally don’t care about whether a customer is happy and the company are happy to take your money and ieave you hanging to see whether they’ll fulfill you’re order but you can’t cancel it. No wonder they’re closing stores from constantly-their shoes used to be decent but it’s iust not worth it for this hassle.

By the way, don’t bother calling them from the UK-the phone number only works sporadically and their live chat is so slow that you’ll lose an hour of your life over a simple conversation.

Køber aldrig sko i ALDO mere.

Man bliver på ingen måde informeret om at man ikke kan få pengene retur når man køber en udsalgs varer..

Eller jo det gør man når man har købt varen på kvitteringen.

Det er på ingen måde i orden!

I bought a pair of men's boots online, they arrived and were uncomfortable.

Therefore I began the return process via the Aldo website, they provided me with a returns label. I repackaged the item and used the printed return label to send the item at the Post Office. I was provided with a proof of postage certificate (without a tracking number).

10 days have passed since then. I have had no notification that the item has been received, no refund and no help from Aldo chat or email support agents, despite me having proof of postage. I am so annoyed and £65 out of pocket.

I will not let this rest until I get my refund and I will NEVER buy from here again.

I would also like to note the member of staff I initially spoke to on Aldo help chat have came across very poorly, unhelpful and unfriendly too.

PLEASE BEWARE.

Order 3 pairs of shoes online in sale

Items arrived promptly and were good quality. Had to return one pair as a bit tight and my return took a couple of weeks to reach them which was a bit longer than one I returned to another company at exactly the same time. Emailed them to make sure everything was ok and they promptly helped me and stayed in contact. Happy customer!

Jeg bestilte et par sko for 3 uker siden, som en julegave fra mine foreldre som jeg virkelig trengte, da mine nåværende sko har gått hull i. Jeg har enda ikke fått dem, selv etter å ha ringt flere ganger til kundeservice (uten svar) og sendt utallige mail (med helt uhensiktsmessige svar). Linken som var vedlagt i ordrebekreftelsen fungerte ikke (som jeg har nu skrevet i alle mailer jeg har sendt dem, og som de fremdeles ikke forstår), og jeg har derfor ikke tilgang til noe trackingnummer, og får derfor ikke hentet skoene på posthuset (hvor PostDanmark ikke gjør noe så lenge man ikke har noe trackingnummer å vise frem). Aldri har jeg angret så mye på å ha brukt 1000 DKK på noe i hele mitt liv! ALDRI MER!

overskriften sige lidt det hele, jeg er meget tilfreds.
Pakken blev leveret meget hurtig, bestilte mandag aften og modtog den onsdag formiddag :)
Derudover var det lækre produkter og emballagen sørgede for at de var i god stand ved modtagelse.

Hej,

jeg henvender mig til jer for at udtrykke min enorme frustration og utilfredshed over hvor ekstrem dårlig kunde-behandling jeg har modtaget. 

For et par måneder siden har jeg valgt at købe nogle sko i jeres butik på Frederiksberg center. Jeg endte med at købe 2 par sko med 2 dags mellemrum i samme butik. Det første par gik i stykker en uge efter og jeg fik returneret dem og fik besked på at de skulle en tur hos skomageren. Ekspedienten sagde at jeg ville blive kontaktet når de var klar. Der gik 2 uger uden at høre noget fra butikken. Jeg måtte selv ringe og spørge efter min sko, og der fik jeg at vide at de var klar til afhentningen. I løbet af de to uger har jeg så brugt det andet par imens de andre blev fikset. De er såmænd også gået i stykker og måtte igennem samme tur igen. Denne gang er det faktisk endnu værre. Jeg har ventet en hel måned på et opkald men uden held. Da jeg endelig henvendte mig i butikken, fik jeg at vide at skoene stadig lå hos skomageren og Ekspedienten kunne ikke rigtig forklare hvorfor. Det først par var gået i stykker igen imens jeg ventede på det andet par. Efter 

at jeg udtrykte min utilfredshed med servicen, fik jeg så endelig lov til at vælge nogle andre nye sko. 

Nedturen fortsætter med at jeg ifølge Ekspedienten den dag ikke behøvede skoæsken med itf af jeg ville bytte skoene. Jeg stolede på Ekspedienten og gik min vej. 

Jeg har så et par dage efter fortrudt købet og henvendte mig i butikken igen. Denne gang får jeg den værste service jeg nogensinde har oplevet i mit liv. De mest ubehøvlede  medarbejder i en butik er at finde i jeres aldo butik frederiksberg centeret. Jeg går ind for at returnere og får at vide at jeg skal have æsken med. Jeg informere om at det har jeg fået at vide af en af jeres kollegaer at det behøves ikke. Jeg bliver så indirekte  kaldt for en løgner for det kunne hendes kollega da aldrig finde på at sige. Vi diskutere frem og tilbage hvor tonen fra Ekspedientens side er ret hård og hvor hun sågar siger til mig at hun ikke forstår hvad jeg laver her når jeg jo får så dårlig service, jeg beder hende om at tale med hendes chef men hun vil ikke kontakte hende i starten og vil slet ikke hjælpe overhovedet og fortæller mig jeg skal gå for ellers kalder hun på vagten. Jeg bliver ved med at bede hende om at ringe til hendes chef hvor hun tilsidst meget ubehøvlet ringer hende op og fortæller hende hendes egen version af sagen, samtalen tog i øvrigt 2 minutter. Hun tilkalder vagterne og de kommer ned. Selv vagten forstod ikke hvorfor hun ikke bare kunne hjælpe og selv vagten beder hende om at kontakte hendes chef igen da det ikke kan være rigtigt at man yder så dårlig en service til sine kunder. Butikschefen er lige så ubehøvlet i telefonen og vil slet ikke hjælpe. Da jeg beder hende om hendes navn så jeg kan referer til det i min klage vil hun ikke give mig det og lukker telefonen. Det hele ender med at jeg går min vej og får at vide at jeg er uønsket i butikken. Ingen hjælp, ingen anerkendelse, intet! 

Salim.

Sendt fra min Samsung Galaxy-smartphone.

Jeg har længe kigget på Aldo's sko og har virkelig godt kunne lide dem og derfor besluttede jeg mig for at købe to par. Dog var jeg ikke tilfreds med det ene par og valgte at returnere dem. Dog fik jeg at vide at jeg ikke kunne få pengene tilbage men derimod "returnere" dem til et gavekort til Aldo.

Det er helt absurd fordi da jeg købte skoene i første omgang spurgte om jeg kunne returnere skoene og ekspedienten sagde ordret "Ja, så længe du kommer ned i butikken."
Derfor sidder jeg nu med et gavekort til 400 kr og efter to uger har Aldo stadig ikke svaret på min henvendelse. ):

UPS shipping took AGES. :(...

I ordered a handbag - the Black "HALIFAX" bag (identical to the "JASKA" handbag) at a hefty price. The looks are good, the quality - not so much.
The handles are probably the weakest part of the bag, and have tiny cracks on the sides. Make note however, that I am extremely careful with my bags and I did not put heavy items in it. I used the HALIFAX very little, but the bag is losing its structure already. The inside lining is OK, but the outside PU is of very weak quality. I fell in love with the design, which was why I bought it online, but the quality is seriously questionable, given the price. I was pretty sad when I finally received it in the mail after waiting so long, but I couldn't return it since I had desperately needed a bag for an important trip.

My second purchase from the website was a black GALIUMPI wallet. This was a purchase that deserves a 5/5 - the quality was great and I got it at a discounted price which made it worth it.

Also, not pleased with the website. I had posted a negative review of the HALIFAX bag on the aldo site, but they didn't put it up. Lol... I guess they cherry pick their reviews, so perhaps the aldo website itself is not an accurate platform to get honest reviews for products.

Also I want to say that often the pictures for products on the Aldo website are often heavily lacking. I purchased the GALIUMPI wallet on a whim, and was surprisingly pleased, however there were not enough pictures on the site at the time that showed both sides of the wallet. It turned out that one side of the wallet was white, and the other was black, when I had actually expected an entirely-black wallet.

Overall, I would recommend avoiding purchasing from Aldo unless the item is heavily discounted, and make sure you can return the product easily. I would also avoid using PayPal to pay from Aldo, because returns are harder (since you can't go in-store to return, you have to ship it back). Pay with a credit card online or go in-store, because that way the refund will be processed back to your card and returns are easier.

Og de er altid flittige til at betjene!

Spar dig selv for dræning af store mængder energi og lad være med at købe dine sko fra deres hjemmeside.

Min historie i korte træk: en ordrer, der bliver annulleret, hvilket Aldo ikke fortæller mig noget om. Penge, jeg bør få refunderet, men som de ikke kan refundere, før jeg skal igennem mange timers bøvl.

Jeres manglende sans for kundeservice er under AL kritik. Jeg køber ALDRIG noget fra jer igen.

Jeg købte i start november et par støvler fra en Aldo forretning i en størrelse 40. Lige inden jul går et spænde på støvlen i stykker og jeg tager direkte ned i butikken; det skal nævnes at spændet er til pynt. Jeg beder i forretningen om en løsning, da det er forholdsvist nye og dyre støvler og de tilbyder en reparation; men reparationen kan ikke finde sted før midt januar, hvilket for mig ikke er godt nok, så efter lang tids "problemløsning" får jeg så udleveret et par nye støvler. Jeg får dem med hjem - uden at prøve dem først, men checker boksen for størrelsen - og rejser på ferie dagen efter. Da jeg kommer frem mærkes det som om støvlerne er for små og jeg checker derfor størrelsen og finder ud af de er en størrelse 39!! Eftersom jeg er på ferie kan jeg ikke få dem byttet og jeg har heller ikke adgang til internet så jeg kan kontakte dem! Om det er ekspedienten - som iøvrigt ikke var samarbejdsvillig - eller om det er en fejl fabrikken er ikke til at sige, men jeg håber ikke jeg er for sent ude med at få dem byttet endnu engang!