Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Toon meer
Bedrijf heeft geantwoord
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bil... Toon meer
Bedrijf heeft geantwoord
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contactgegevens
Perth, Australië
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Goed
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service lady was clear.
25 augustus 2026
Antwoord van Alinta Energy
Hi Charles,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Ive been with Alinta now for the past…10 years
Ive been with Alinta now for the past 10 years. They have always been consistent and helpful when ever Ive needed to speak with them. Amy was amazing
25 augustus 2026
Antwoord van Alinta Energy
Hi Danielle,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Changing providers was seamless
Changing providers seems seamless enough.
Wait and see now.
24 augustus 2026
Antwoord van Alinta Energy
Hi Clem,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
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I decided not to go ahead with this plan I’ve asked over and over not to join
20 augustus 2026
Antwoord van Alinta Energy
Hi Jeff,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks, Jazzy
Hopefully a cheaper experience when I get my bill
Explained everything well , didn’t keep me too long on phone.
22 augustus 2026
Antwoord van Alinta Energy
Hi Dianne,
Thank you for your great review. We appreciate you taking the time to let us know that your sign up went well.
We look forward to assisting you with all your future enquiries in the same quick and simple manner.
Sally
Antwoord van Alinta Energy
Hi Sim Ngan,
Thank you for your review. We appreciate you taking the time to reach out to us.
We look forward to assisting you with all your future enquiries with us.
Sally
Antwoord van Alinta Energy
Hi,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Past great service and again joining you
21 augustus 2026
Antwoord van Alinta Energy
Hi Angela,
We’re glad to have you back! Thanks for taking the time to leave us your review about your experience with us.
We look forward to assisting you with all your enquiries with us.
Sally
Nova explained the plan thoroughly,
Nova explained the plan thoroughly,
He is polite and patient, Lead the way of making things run smoothly.
21 augustus 2026
Antwoord van Alinta Energy
Hi Chai,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us and will pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Thank you I hope my journey with you…
Thank you I hope my journey with you will be pleasant, & thank you for all your help. Regards Tony.
21 augustus 2026
Antwoord van Alinta Energy
Hi Tony,
Thank you for your wonderful review! We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
It is always a pleasure to deal with…
It is always a pleasure to deal with you.
Operator are very helpful, patient and take time to explain things clearly. Much appreciated.
Thank you very much.
18 augustus 2026
Antwoord van Alinta Energy
Hi Janis,
Thank you for taking the time to leave us your wonderful review. We pride ourselves on our customer service and we appreciate you letting us know that our hard work is paying off.
We look forward to assisting you with all your enquiries in the same helpful and patience manner.
Sally
Antwoord van Alinta Energy
Hi Min Lai,
Thank you for taking the time to leave us your feedback. We appreciate hearing from you about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Antwoord van Alinta Energy
Hi Helen,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Everything was made simple and quick…
Everything was made simple and quick to navigate
18 augustus 2026
Antwoord van Alinta Energy
Hi Jean,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy as to change things
Easy as to change things
Person I spoke to very understanding
19 augustus 2026
Antwoord van Alinta Energy
Hi James,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Terrible trouble trying to complete…
Terrible trouble trying to complete your forms. Says my pensioner No. is wrong (it's not), and also says I can't say card started in 2020. And it did. You do nothave a return email. I hate 'no reply' emails. Please tell me why I cannot complete my new customer info. Judith Krohn.
19 augustus 2026
Antwoord van Alinta Energy
Hi Judith,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If you require further assistance please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Very well explained and spoken so well…
Very well explained and spoken so well she made all it all easy to understand.
19 augustus 2026
Antwoord van Alinta Energy
Hi Jean,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Consultant Loretto was so very…helpful polite andprofessional
Consultant Loretto was so very professional and a pleasure to deal with - he sorted out whole account and was of wonderful assistance
19 augustus 2026
Antwoord van Alinta Energy
Hi Tanya,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Great service!!!!thanks Alinta
18 augustus 2026
Antwoord van Alinta Energy
Hi Rachael,
Thank you for taking the time to leave us your wonderful review. We appreciate hearing from you about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Pleasant staff, but you need to be home for the connection
Call centre lady was very pleasant, helpful and efficient however at no stage did she advise that I needed to be home for the connection to be completed. Neither did any of the several emails advise this. I waited at the property for 6 hours for the connection to be made however then had to leave, with the belief that it would be completed in my absence. Shortly after leaving I received a message advising the connection could not be made as I was not there. During the original discussion I specifically asked when the connection might occur and I was advised it was impossible to advise any timeframe. I have been serious inconvenienced, and still have no electricity. I have now been given a 5 hour window for the connection tomorrow.
18 augustus 2026
Antwoord van Alinta Energy
Hi Craig,
Thank you for taking the time to leave us your feedback. We apologise for the inconvenience and will pass this information on to ensure we improve our customer experience.
In the meantime, the quickest way to reach us is via our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Don’t hesitate to reach out to us to follow up on your new reconnection request if needed.
Sally
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