Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bil... Toon meer
Bedrijf heeft geantwoord
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Toon meer
Bedrijf heeft geantwoord
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contactgegevens
Perth, Australië
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Goed
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasant staff, but you need to be home for the connection
Call centre lady was very pleasant, helpful and efficient however at no stage did she advise that I needed to be home for the connection to be completed. Neither did any of the several emails advise this. I waited at the property for 6 hours for the connection to be made however then had to leave, with the belief that it would be completed in my absence. Shortly after leaving I received a message advising the connection could not be made as I was not there. During the original discussion I specifically asked when the connection might occur and I was advised it was impossible to advise any timeframe. I have been serious inconvenienced, and still have no electricity. I have now been given a 5 hour window for the connection tomorrow.
18 augustus 2026
Antwoord van Alinta Energy
Hi Craig,
Thank you for taking the time to leave us your feedback. We apologise for the inconvenience and will pass this information on to ensure we improve our customer experience.
In the meantime, the quickest way to reach us is via our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Don’t hesitate to reach out to us to follow up on your new reconnection request if needed.
Sally
Worse electricity company we have ever…
Worse electricity company we have ever dealt with , I contacted them 6 yrs ago of the passing of my mum & they disconnected power today at 8am Tuesday 18.8.2026 to her house and blocked other power companies to connect to digital metre
. People Don't ever use Alinta energy
18 augustus 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Simone, we’re very sorry to hear about the passing of your mum and understand how upsetting this situation must be.
To allow us to investigate the disconnection and your concerns about the meter connection, please contact our team via our Contact Us page or call us on 13 37 02.
We’ll review the account and circumstances as a priority.
Sally
Competitive pricing
18 augustus 2026
Antwoord van Alinta Energy
Hi Arun,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Six days into my dealing with Alinta…
Six days into my dealing with Alinta and I already wish I didn't change over. They dangle a flat rate online , but in reality they slip you into a peak (high cost) plus shoulder (low cost ) model. None of the details I saw when I signed up on line match the rates I am actually offered.
First call to a CS officer offers me rates similar to what I just left with Origin. Second call the CS officer tells me they need to apply to the installer of the smart meter to get me onto a single rate (some garbage about being on smart meter means I have to change my tariffs - hard to make sense of what they are actaully telling once you start becoming angry)
Bottom line don't swap over to Alinta without clear info about the rates.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Matt,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us and we’re sorry to hear that it wasn’t the best.
When you first visit our website, the rates displayed were based on the postcode entered and were an estimate for your area.
Once the full supply address is provided during sign-up, we are able to identify the rates applicable to the property and update them accordingly. These are then displayed before the sign-up process is completed.
Certain tariffs aren’t available for some meters, however if a single rate tariff is available for your property, you can request a tariff change.
Sally
Antwoord van Alinta Energy
Hi Richard,
Thank you for your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We pride ourselves on our customer service and will pass this information on to so that we can work towards improving the experience for our customers.
Sally
I’ve been with Alinta for years but…
I’ve been with Alinta for years but your computer doesn’t recognise my existing details
18 augustus 2026
Antwoord van Alinta Energy
Hi Ian,
Thank you for your review. We appreciate you taking the time to leave us your feedback and we’re sorry to hear you’re having difficulties reaching us.
We have passed this on to the relevant department to investigate why this issue is occurring. In the meantime, the easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
poor operator english skills
poor operator english skills. Not knowledgable on how meters work.Maybe relocate call centres BACK to australia. also after going thru about 5 different verification steps before you even get to an operator and they have your details why do you have to give the same details again?? what a waste of consumer time
18 augustus 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Uwe,
Thank you for taking the time to leave us your feedback. We’re sorry to hear that your experience with us wasn’t the best and we appreciate you letting us know how we can improve our customer experience.
We will pass this on to the relevant department to ensure we are working towards the best possible experience for our customers.
Sally
Easy to understand person on phone…
Easy to understand person on phone organising transfer
17 augustus 2026
Antwoord van Alinta Energy
Hi Pat,
We're so pleased to hear that our team member made organizing your transfer easy and clear. Your positive feedback is truly appreciated!
Thanks,
Elena
Over charged and made up disconnection usage
Was a customer for a few years, their customer service was TERRIBLE. I would not recommend them to my worst enemy. So I changed to another provider.
Alinta then proceeded to double charge me for my final reading, suddenly they are claiming that I magically used more power in 24 days than I normally use in 90 days.
Avoid Alinta
4 juli 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Ben,
We are truly sorry to hear about your negative experience and the frustration you've encountered with your final billing. We understand your concerns regarding the charges and the perceived increase in usage. We want to assure you that we take your feedback seriously, and we are committed to investigating this matter thoroughly to understand what occurred.
Thanks,
Elena
Antwoord van Alinta Energy
Hi Linda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
We're glad to hear that joining was a smooth and easy process for you.
Lilly
Reg was very patient and helpful as we…
Reg was very patient and helpful as we sorted through my accounts.
She helped arrange the transfer of 2 tango accounts to alinta that had failed to transfer after we attempted to arrange them online
👍
15 augustus 2026
Antwoord van Alinta Energy
Hi Rosalyn,
We're so happy to hear that our team was able to provide such patient and helpful assistance with your account transfers. We understand how important it is to have a smooth experience, and we appreciate you sharing your positive feedback with us.
Lilly
Antwoord van Alinta Energy
Hi Sandra,
We're so glad to hear you experienced quick, clear, and precise service. We truly appreciate your kind words!
Lilly
Easy Electricity Change
I was so glad that I did not have someone ringing me regarding my enquiry. Great to do it all online.
14 augustus 2026
Antwoord van Alinta Energy
Hi Andrea,
We're so glad our online process made your experience easy and convenient. We appreciate your positive feedback!
Lilly
Antwoord van Alinta Energy
Hi Leanne,
We're happy to hear that your experience with us was quick and easy! We appreciate your positive feedback.
Lilly
Oliver was easy to understand
Oliver was easy to understand, he has very good customer experience
13 augustus 2026
Antwoord van Alinta Energy
Hi Robert,
We're so happy to hear that Oliver provided you with such a positive and clear customer experience! Thank you for sharing your feedback.
Lilly
Hopefully it’s a cheaper deal as we are only Pensioners
13 augustus 2026
Antwoord van Alinta Energy
Hi Lena,
Thank you for your review. We appreciate you taking the time to reach out to us.
We look forward to assisting you with all your future enquiries and will always let you know if a cheaper plan is available via your bill.
Sally
Very helpfull
13 augustus 2026
Antwoord van Alinta Energy
Hi Frank,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Good luck trying to get hold of anyone…
Good luck trying to get hold of anyone to help you.
My smart meter stopped reporting my usage. Do you think alinta would help…
Alinta, pushed to Energex, pushed to Plus-ES, pushed back to alinta.
Alinta are the ones who need to raise the issue with the meter installer but they won’t help.
Happy to take my money though 🤨
13 augustus 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Plumbs,
We’re sorry to hear about the difficulty you’ve had getting this resolved. We understand how frustrating it is to be referred between different organisations without a clear outcome, particularly when your smart meter is not reporting usage.
Please contact our customer service team on 13 37 02 or via web messaging at Contact us, so we can review the issue and work with the relevant metering provider where required.
Kind regards,
Sally
Poor Customer Experience
Spoke to 4 people on Monday and was told I would be emailed a contract in approx 3 hours. Now Thursday and still waiting. They make it very hard to stay with them when you need to do something outside paying a bill. No follow-up if there was an issue just left hanging. Very disappointing as we have been business customers for many years. Thank you for your response Sally, doesn't really help as now Friday and still they have not done what they said they would do and I have already spent over an hour on the phone with them why should I have to spend another hour identifying myself on your services so they can do what they said they would do? Still a one star as nothing lower.
10 augustus 2026
Antwoord van Alinta Energy
Hi Helen,
Thank you for taking the time to leave us your feedback. We appreciate hearing about your experience with us and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant department so that we can work towards improving our customer service experience.
In the meantime, the fastest way to follow up with us is via our web messaging service which you can access via the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
Great professional help.
13 augustus 2026
Antwoord van Alinta Energy
Hi Bruce,
Thanks for the great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
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