American Musical Supply Reviews 

Glen is always helpful & very professional

They are always friendly. Quick delivery.

Always been a 5star experience over many years. Ty once again

Repeat customer and their customer service is excellent. Good pricing and very clear descriptions.

Glenn ,he was great at taking care of me and my order which was the Epiphone es345 .I haven't in box it yet ,but iam sure it's in there .thanks again for great service and Iam sure will be a great experience.Ryan

we have bought From them 3 or 4 time great company

The staff at AMS are always very friendly and professional and extremely well versed on their products as well as for honing a good tone....thank you AMS for all that you do and your purchase plans help get all us broke a** musicians the ability to get the equipment that we all long for. Keep up the great work !!

Dylan in sales was excellent. Very knowledgeable and respectful of my time. My transaction was handled efficiently and professionally. I will definitely recheck out to Dylan and AMS for my next purchase!

Fantastic customer service

Ive been using ams for over 10 years and have never been anything but satisfied! They don't always carry everything id like to get my hands on, but without ams, Id not have half the gear I've had through the years! Ams Rocks!

-M. BURLEIGH

I have been a customer of American Musical Supply for over twenty years and have always had a great experience with them. From their great customer service to their excellent payment plans they’ve always gone above and beyond to make the customer happy!!Highly recommended!

Went to order a turntable and speakers through payment plan and my order was canceled because they said you had to be a established customer to get the payment plan

I’m going to try and convey just how important this purchase was to me. I’ve been waiting for a number of years to purchase the “Dream” guitar to last the rest of my life. Not an easy decision, but I did finally find it about 2 years ago. I’ve made many instrument purchases online and really couldn’t decide which company to go with for this purchase. After researching the usual 7 online companies and my local music store, I found AMS, they were priced around the same as everyone else, so I called Customer Service. This is usually the make or break moment for me with online companies. More to the point, I needed to finance this purchase, since I am an old guy and retired, financing is usually out of the question. However, AMS offered me an option that was comfortable and within my fixed income. I was not only able to afford the Martin guitar but I also was able to include the amp that is best suited for the Martin. 2 days later I had my “Dream” guitar and amp sitting in my living room, ready to play.
Needless to say, this entire experience went off without a hitch or hiccup! The 4 main elements to a perfect online purchase for me include in this order, #1, Customer Service, #2, Product Availability, #3 Price, and #4, Shipping Costs. I can honestly say that AMS achieved a perfect 10 in these 4 categories for me with this sale. As I said before, I have made many online purchases, mainly music instruments and equipment. This level of satisfaction has never happened for me before and because of it, I am only going to shop at AMS in the future. They have gained my trust and earned my loyalty. In the end, I can honestly say that I highly recommend AMS. These people are serious about their company and the satisfaction of their customers. Next time you are researching anything musical, Go to AMS, and do yourself a favor for once. Their world class customer services will impress and delight you.

American music supply allows musicians the ability to buy any gear and make it affordable. their customer service is right on time, and very helpful, I'm very happy with the quality of gear that I've purchase, I would recommend them to anyone wanting to buy gear.
Wilfredo Rodriguez (DJ Mac Digital)

American musical has been great so far! Always friendly, and easy to use. Great selection and very convenient payment options.

American musical supply has helped and older man realize a childhood dream. I am thrilled with American musical supply and looking forward to this new journey. The customer service was amazing and everything was done in timely fashion. This is my new go to for anything musical.

I had a great experience. Great product, the monthly processing was very beneficial to me. I will indeed order from this company again. Dr. Darrell Tolbert

Great service and I’ve purchased many times and will continue to purchase my instrument and audio needs at American. They make it so easy and the inventory is amazing.

I have been using American Musical Supply for quite a number of years. They are excellent, prices are competitive, delivery is prompt, returns are hassle free and contacting customer service has always been a pleasant experience. The interest-free payment plan options have been in force for years, way before other vendors had started to introduce them, and doesn't involve financing by taking out an associated credit card. It allowed me to purchase quality instruments that I would not normally have the budget to pay for in full up front. I also appreciated how you could select the exact individual finish variation & weight of expensive model guitars, through referenced photos posted on the website.

My most recent purchase has been of the new generation Boss RC-500 looper. Instead of saving up for it, I can instead use the time to record backing tracks on it while making monthly payments, so I will be all ready for Summer gigging!

The one thing which could use improvement is the search function (or is it more the cataloging system?) on the AMS website. Sometimes when looking for a specific item, (with the exception of the popular big name brand, familiar musical items everyone carries), it often falls short in searches, leaving you to look through endless multiple pages of listed items. I'm certain I have on occasion in the past given up looking for a certain musical accessory or part, only to find it instantly on another site. Other than that, AMS is an absolutely excellent place to purchase your musical items.

Well I ordered a Mackie all-in-one music system for karaoke during the fall or summer of 2025. I had it for a month and realize I wasn't going to be able to make the next payment and since but never opened it and the job that I bought it for decided they didn't want to have karaoke after all, so I went ahead and shipped backthe unopened Mackie All in one music system back to you at American Musical Supply and I never did receive a refund. Why?