American Musical Supply Reviews 

Well I ordered a Mackie all-in-one music system for karaoke during the fall or summer of 2025. I had it for a month and realize I wasn't going to be able to make the next payment and since but never opened it and the job that I bought it for decided they didn't want to have karaoke after all, so I went ahead and shipped backthe unopened Mackie All in one music system back to you at American Musical Supply and I never did receive a refund. Why?

AMS gave me a very good deal on a new Gibson and they worked hard to ship it to me very quickly - overnight. They all had the right attitude and were very professional. I had one shipping glitch but it was so complicated that I wouldn't hold it against them. I'll definately do buisness with them in the future!

I immediately felt comfortable in the transaction. Dylan basically answered all my questions before needing to ask them! Very friendly and professional. I will do business again with AMS!

I have been purchasing from AMS for a few years and they have always delivered. Easy process and the quality is always top tier. Thank you for all the support!

I ordered a Seymour Duncan set of pickups for my 2018 SG standard.
I installed them. Great . I'm happy 😁

I love AMS. Really fair prices, great selection. Their payment plans are really helpful. I've had nothing but good experiences working with them. A definite alternative to Sweetwater that I love to support!

American Musical Supply is a great store with great products! I love the customer service and the option to pay in installments. This has allows me to build my dj business with the best and up to date equipment!
Thank you!!

They are the best. Great prices, great service.

Love that American Musical makes getting gear easy by allowing payments!!

You folks rock!!! Dig the payment plan.

Always a easy check out and top notch service and prices

Thanks to Dylan and AMS for hooking me up with my dream guitar!!! (Gibson 70s Custom Les Paul).
I've purchased thousands of dollars worth of musical gear from AMS over the past 2 years or so, and the no-interest payment plans have made it possible to buy merchandise which I otherwise wouldn't be able to afford.
Always fast shipping and friendly service. Thanks again AMS!!!
Steven Tripp
Lodi, Ohio

Well! Just to start I'll like to start by saying thank you! 90% of my gear I got it from Ams payment plans are a great option to those who can afford to pay
High end equipment, new or open box
It's always a win and can't thank costumer support enough.

I've been an costumer of AMS for about 4 years and so far they are just the best! Never an issue, easy to reach, shout out to Glenn in the sales department, I encourage my friends to call AMS to get even better options and prices than online. Since 4 years ago my go to place for all my music needs is American Musical Supply. THANK YOU GUYS !

First and, likely, last time ordering from AMS. Ordered a pair of studio monitors (Mackie CR45 BT) and was sent identical model except w/o BT connectivity (Mackie CR45). My receipt even indicates that I ordered and paid for the BT model.

Contacted customer support. Guy I spoke with was wholly unhelpful. Basically said "We have it priced wrong on our website. The model you paid for is the non-BT model. If you want the BT model, that will be an additional $30. You want to set up a return and reorder the BT model for the additional $30?"

Maybe the item was priced wrong on the website, I don't know, but I feel like the right thing to do would be to honor the listed price, make the correction to the website going forward, and not give off the scammy bait and switch vibes over $30.

Very fast and efficient had exactly what I was looking for they work with you and make sure you set up right for your journey into music

I get most of my music needs from AMS. They make everything very easy and straight forward. When I made my first purchase with them I made a mistake on setting up my account their customer service was top notch. This is a great company that provides quality gear that's affordable for the working man. Thanks AMS for keeping me rockin!

Great customer service from Glenn, my sales rep. I've bought seven guitars now from AMS - great experiences every time. Their finance programs are a great help, too. I highly recommend them !

American Musical Supply has been consistently great to deal with. Easy ordering, clear communication, and fast shipping every time I’ve purchased from them. Gear arrived exactly as described and well packaged, and their pricing is competitive. It’s nice buying from a company that clearly understands musicians and actually makes the process stress-free. I’ll definitely keep coming back.

Dylan R is hands down one of the best online sales specialists. very professional and knows how to problem solve. also keeps you calm when upset about an order. this is my new go to guy!