Annie Haak Designs Reviews 

Customer service is appalling a number that no one answers for a first time customer not impressed at all tried contacting them regarding an order no reply by email !!

I love my beautiful new ring with the angel & heart charms. I emailed customer services before ordering to say I needed a small size, they organised & it was delivered within a few days. Just lovely thanks 😊

Beautiful bracelet, unfortunately it broke twice! However, the customer service team have been excellent and replaced it twice for me. They even kindly sent me the returns form and postage label in the post when I explained I couldn’t print it myself. They really have gone over and above my expectations being so kind and helpful. Third time lucky with the bracelet!

First of all I have been buying from this gorgeous company for a long time and my family and friends! It’s fabulous! One of my bracelets broke and I got in touch with customer support and Martina was so professional and so lovely and dealt with my issue so quickly and I had my gorgeous bracelet back so quick and it’s like brand new!
Amazing customer service
Thank you so much Martina 🤩

Fantastic customer service and really great quality jewellery really happy with the neon ring I ordered

I have purchased several bracelets for myself and gifts, they are exceptional quality ! I have also had a bracelet made bigger to wear as an anklet. Customer Service is also excellent. I absolutely love all my bracelets and would not buy any other brand !

I just wanted to take a moment to share how impressed I’ve been with the service I received from Martina. I had an issue with a gift that was unfortunately too big, and Martina went above and beyond to help me resolve it. She was incredibly helpful, understanding, and made the whole process smooth and stress-free.

Her kindness and professionalism were truly unbelievable – it’s rare to receive such thoughtful and attentive customer service. I can’t thank her enough and wanted to make sure her efforts were recognised. She’s a real credit to the Annie Haak team!

Thank you again for such a positive experience

Had an issue with a bracelet that was not a recent purchase. I just contacted them for a suggestion and to my surprise Martina sorted it all for me, replacing the bracelet and sending me a cleaning cloth. Again, thank you Martina 11/10

The customer services team are exceptional they are informative pleasant and a joy to deal with - i needed help in arranging a repair and the team went above and beyond to resolve my problem I have every faith in this beautiful company

The customer support has been amazing so very helpful I will definitely be a returning customer.
Thankyou Martina

I purchased a guardian angel bracelet for my daughter it was accidentally broken .. I contacted customer service asking if I paid for it could they kindly repair it .. to my amazement they said if I sent it back they would repair it free of charge and they even sent me a free returns link .. truly amazing after sales from Annie Haak and there team .. I have no hesitation in recommending them to potential new customers .. purchase from them with confidence .. 5 star service

Amazing customer service! Amazing jewellery ❤️

I would give Annie Haak Designs 100 Stars if it was available! I had ordered the gorgeous Jasmine bracelet and was unhappy when I found that somehow three silver beads got tarnished. I contacted their customer service department and right from the start Martina was caring, understanding and accommodating. I felt in good hands. As I live in faraway Australia I posted off my beautiful bracelet to Annie Haak. Every step of the way I was looked after and the lovely Martina kept in touch with me. Even Annie herself polished my bracelet and brought it back to new and better. Annie Haak Designs posted it back to me in a beautiful box with the extra bonus of a polishing cloth. I am over the moon about the wonderful and supportiive treatment I received from start to finish. I can throughly recommend Annie Haak Designs. They go far beyond in their customer care, making sure their beautiful jewellery is enjoyed and cared for. Even through the personal dedication of Annie Haak herself. It has been the most dedicated customer service experience I have ever come across. A very happy customer from Australia.

Amazing customer service, wish all companies could be this helpful and user friendly! Definitely would recommend Annie haak. Also the jewellery is so beautiful I wear it daily and it’s such good quality!

I have been lucky enough to have been gifted a number of Annie Haak bracelets and they are beautiful. Unfortunately I broke one recently by snapping the elastic string. I contacted AH to ask if they could re-string the bracelet and was contacted promptly with clear instructions on what to do to. The customer service is second to none and everyone I came in contact with were so lovely, friendly and helpful. I cannot praise this company enough.

Love love love these bracelets. Because they are silver they don’t tarnish when they get wet and the unique thing is that they have two different sizes - great for my skinny wrists. Recently one of the charms broke, I don’t know how, but the company were very helpful and replaced the charm with ease. Thank you Martina for all your help!

I ordered the love stack bracelet set and unfortunately it was too small. I contacted customer service and a representative called Martina emailed me explaining I could return free of charge and have the bracelets resized. She guided me through the process and kept in contact with me every step of the way until I received the perfectly resized bracelet. Thank you Martina, your service was first class!

Great service gotta replacement nxt day excellent company to deal with will definitely be using again

I had an amazing experience with the team at Annie Haak! My parcel was unfortunately lost, and it contained a gift, but the team responded immediately and arranged for a replacement to be sent out in time. The customer service was exceptional, and Martina, in particular, was incredibly helpful. I would give them a 10/10 for their outstanding support

I was thrilled to discover Annie Haak’s jewellery, and my sister and I have purchased a number of pieces recently. All are absolutely beautiful, particularly love the stacking bracelets which are excellent quality. I should add that I needed to speak to their Customer Service this morning and the person there was wonderful, couldn’t be more friendly and helpful. Overall, we love the jewellery, the website and customer service are excellent and we will certainly be buying more.