Aqualisa Showers Reviews 

I originally wrote about my poor experience contacting Aqualisa over the weekend, only to realise that you received no support until 9am on Monday. My appointment was then booked for 3 weeks later for someone to come and repair the shower. I have since received a call and an answerphone message to say my appointment will be delayed by a further 10 DAYS due to the illness of an engineer. Whilst I sympathise with that engineer, delaying a customer by a further 10 days without a shower or an alternative is not acceptable. I then tried to call back to discuss it, only to find there was a 30 mins wait to get through to someone. Aqualisa, come on. These are not £100 showers from a local DIY store!

Shenai appeared to ask all the questions relevant to my ongoing issue, however I wasn’t left feeling very optimistic.
I have had a brand new bathroom fitted at great expense and before I was able to use it I had a problem with the shower.
I am STILL waiting to hear about an appointment.

Bought the shower unit in November 2025, installed early January 2026 and has become faulty already. I've had Aqualisa showers before and have been pleased , so was disappointed with the performance of this latest one. What really annoys me it the length of time waiting for an engineer appointment. After having to wait for the first appointment , it was cancelled the day before as the engineer was sick, (and no cover apparently) and over a week before an alternative could be offered. Restricted mobility of a family member following surgery is an issue at the moment, but of course this doesn't matter to the booking system. Seems to me both the products and the service are not what it once was. I shall not be replacing with Aqualisa again.
I have amended the rating to reflect the engineers call who was polite and helpful. Shower unit repaired by replacement of a component.

Great communication clear and concise. Spoke to different people at different times as we wanted more advice before making decisions, they clearly read our conversation history and delivered. Thank you for great customer service. Just had new shower fitted, amazing service, extremely professional guy. We would 💯 recommend Aqualisa

Jenifer was Incredibly helpful over the telephone and i was impressed with how quickly the problem was solved.
5 ***** service - THANK YOU

Sent email to say one of my showers had a fault and they emailed me back prompt with a unique registration code and number to ring to book an engineer

Was able to make a phone call and actually speak to someone in the UK!! Call back facility was great and Mason took all my details, explained my options (to service and repair a shower) and get an engineer booked in. Not cheap but Aqualisa are quality products so worth the expense.

Good initial contact after our existing shower broke down, went through some tests to identify problems, given options re fixed price repair or replacement. We decided on replacement only downside was 10 days before engineer could get to us but having always had aqualisa showers we decided it was worth the wait

Trying to phone customer support was a nightmare. However once I emailed it was a different matter. The staff manning the emails were knowledgeable and efficient and my issue was resolved quickly.

I was looked after all the way through the process by Teresa, great commmunications, a pleasure to deal with

On my third shower with Aqualisa, mainly as this was the model installed on a new build house. Both showers lasted about 3 years so not great. My main issue is I just had an installation of an electric shower and I called with issues that the pressure is dramatically different on the new one despite the same power profile and that the shower head was of lesser quality than my previous. On discussion they said they could send someone back, great..... but then they said if there is no fault then I would be charged a callout fee. Now I don't know if there is a fault or if the new model shower is just rubbish and I can't really afford a random £100 charge, especially since my household budget contains £500 every 3 years for one of their showers, bad company. Funnily enough the engineer told me I should only get 2 years out of the shower due to living in a hard water area, not sure if having it for 3 is a win or not.....
Edit: also forgot that they just hung up on our chat when I said I was not happy with the potential callout charge. Also the wait time on the warranty line was 27mins first thing in the morning which tells me all I need to know about this company.

Trying to get through to Aqualisa was a nightmare. Their phone system is awful. It goes in reverse with wait times.
The website call back was missed by a day. Once I eventually was called by Dino arranging a engineer visit under warranty was seemless.

Excellent online service, quick delivery and easy to fit

A really easy and straightforward process in ordering my new shower upgrade. The customer service representative was very helpful and explained the whole process very clearly.

Waist of time, waiting for my shower for 8 weeks and cancelled my jobs on 3 different ovcasions based on shower didnt turn up to the locker, what a joke of a company
P.S 2 showers replaced once then after while another fire and still waiting, clearly no one cares

Very knowledgeable knew exactly what I needed after asking questions easy to book and an all in price.

Everything was explained really well by Charlie. Was rather disappointed that I have to wait 2 wks for the engineer especially with this hot weather when you really need a shower.

Very quick delivery

It took ages to get through after sending a simple message via email you insisted on phoning rather than emailing the answer back. I hung up three times due to the wait. But once l managed to speak to a human that all went smoothly. Although the sales guy did say the installation time would phone the same day but it’s now 2045 hrs and no call

Although I had to wait for approximately 50 minutes for a pre-booked call-back, Jenifer at Aqualisa was very helpful and incredibly patient when assisting me with our issue with our leaking Aqualisa shower’s 230mm Deluge Head.
Unfortunately, the line wasn’t the best and I needed to get Jenifer to kindly repeat the Terms & Conditions of Aqualisa’s Engineer’s visit, eg having to pay if certain things didn’t meet the criteria.
I was notified at the outset that the call was being recorded, a procedure which I warmly welcome.
Meanwhile, we are looking forward to being contacted by telephone in the coming days by Aqualisa’s engineer in order to arrange a mutually suitable date for their visit to our home.
Tuesday July 28th, 2026. 20:29 BST