Aqualisa Showers Reviews 

Our call was handled by Hollie. Everything was explained clearly and in a very professional manner. Thank you.

Richard was very knowledgeable and helpful in identifying my current model. I was then able to order a suitable fitting replacement. Richard explained in detail the exact model I needed and booked in a date to be fitted. Very very good service from Richard.

Initial enquiry was with Finlay who explained everything carefully and gave a quotation. I said I would contact him after the weekend. He said he would put a note on my file regarding all points and quote discussed. Again phone after the weekend spoke to Liam looked at my file again explained everything carefully. Place order and paid for shower unit. Liam said installation team would contact me within the next 5 to 10 days to agree installation date.

I am more than happy with the resolution for my shower enquiry and the offer made and accepted by myself.
I am perturbed that you haven’t sent me an invoice for my purchase.

Things were made very clear and it made my choice simple to replace my shower unit.

It was very hard to hear Georgie on the phone as the man next to her was so loud he drowned out her voice.
I have paid for the repair but do not yet have a date when it will be done.
Following payment I received an email quoting another persons name!!!

Really miserable staff. Everything seems like such an effort and lots of empty silence in conversations making me feel very awkward. I had to ask so many questions to drag out information from customer service and it was very hard. Called on a number of occasions and felt like I was putting them out. Not a good experience.

Had a problem with the shower hose holder was replaced under the guarantee, Charlie at Aqulisa dealt with the fault very quickly

Linzi was Very knowledgeable and tried to get the product delivered sooner. Sadly this was not possible.

I rang for clarification regarding a new varispray shower head but was advised I only needed a cassette, a saving of about £75!
Excellent customer service plus the cassette and new hose was delivered very quickly.

I spoke with 3 different customer service representatives at different times. They were all very helpful, listening to my issues with my old shower. They explained what I needed, my options and what will happen for my new installation.

Please note this is my third review.
I do not alter the poor scores and comments of my earlier ones.

However, having made a formal complaint, and being dealt with by Graham, installation manager I could not fault the service.
Installation happened same day, and I am very pleased with my new upgrade shower.
Thank you.

Your engineer diagnosed the wrong problem and sent parts that where not needed, then cancelled the revisit during the appointment slot while the bathroom fitter was here waiting for him to arrive, but they have since been able to resolve the problem. If the re-appointment for your engineer is still open for 29th July please cancel,
Please advise as my 2 showers have only been working since the 23rd July from what date will my five guarantee start from

I had a Aqualisa shower fitted and had to also use an Aqualisa pump to help with pressure.

The pump was fitted under the kitchen sink. The pump failed after only 4 weeks and flooded the kitchen.

Expensive crap.

Jennifer was very polite,helpful and professional whilst dealing with my enquiry

Great service with a quick turnaround.

Very efficient, dealt with my issue swiftly. Thanks

Hollie was very helpful and accurate with the solution to the fault I have my Aqualisa shower.

Emily was very helpful and made sure I was looked after and my part was dispatched quickly

Outstanding customer service. I needed a replacement wall plate for my 5 year old Blue Quartz shower controller and Aqualisa agreed to supply one free of charge. It arrived within 3 working days of the call. I couldn’t praise or recommend Aqualisa enough. Thank you.