Arcadia Reviews 1.168

I have been using this service for a couple of years now and I really like them. So nice to be able to autopay this on my credit card and not have to worry about it.

Shifty company. Came to our door multiple times after being asked to leave. The whole RECs thing is a big scam and does nothing for clean energy.

I’ve been using Arcadia power for a couple years now without any issues. The mechanism behind how RECs work is mindbending, but an interesting mechanism to produce a market via legislation that I think is a very exciting way to promote renewable energy usage. I feel like this mechanism could be used to promote other social goods.

A great company to work with if you want to lower the environmental impact of your energy usage. We’ve moved twice since we first signed up, and Arcadia made it easy to transfer our account to the new address each time.

I have to say, it's pretty rare that an energy company gets a good review from me, but Arcadia has more than proven themselves. Great customer service, great ideas, great transparency, and great commitment to the environment.

I've been an Arcadia customer for about two years--the entire time they've offered service in my state. I was happy to be supporting cleaner energy and signed up for automatic billing via my credit card. I'm usually very wary about doing this and Arcadia has proven my anxiety well-founded.

My local energy supplier had to change their billing this summer due to updated state laws. So I didn't receive a new bill for two months. There was a big discrepancy between my Arcadia and energy company billing--the latter due abnormally quickly. I tried for TWO WEEKS to contact Arcadia by phone and email. They were NEVER available via phone. I just kept getting the message "We're experiencing a higher than normal call volume" with an option to leave my number for a call-back. I'd wait HOURS to get the call-back IF they ever called me back, by which time I'd be back to work so couldn't take the call. And their email replies--days after I send an email inquiry--have been unhelpful and terse. They've also refused to respond to my ongoing email requests to close my account.

I can't close my account via the Arcadia website. I can't even remove my credit card or turn off automatic payments. This, to me, is a red flag. I don't like a company keeping control of my credit card to make withdrawals I don't approve of. I've been trying for over a week now to cancel my account but Arcadia won't acknowledge my requests. This kind of business practice harms a company's reputation and frightens away customers.

Millions of Americans are eager for work. There's no excuse for Arcadia to have so few employees it can't more responsibly and efficiently handle customer concerns--especially those that are being made repeatedly. Know that if you actually need help from the Arcadia team, you may not even be able to contact them to resolve your problem.

I give the company two stars for their clean energy efforts, but take away three (of five) stars for poor customer service when there's a problem and poor website mechanics (can't turn off automatic payments or remove credit card or cancel account).

Great experience! I would highly recommend and have to several friends.

Once you move past the trust issue and realize this is a legitimate way to support alternate clean energy, it’s a breeze. My power bill (plus a little bit to support solar and wind) is deducted from my account automatically and I receive a statement by email. It feels good be a member. I believe in science and that climate change is real. Do your part!

Have been enjoying their excellent service now for several years. Highly recommend as another good way of protecting the environment.

I have been using Arcadia for about 6 years now-- 3 in California, 3 here in Florida where I am now. I love the service, and I am particularly pleased that I have a way to support our national transition to green energy.

it was easy and fast to sign up. And it really does save you money and you were hoping for a clean environment and future.

My comed bill was $0 but Arcadia snuck in $206 of solar farm credits before I figured out their scam.

Arcadia was not able to provide any update or resolution. Please clarify what you are referencing?

Excellent experience for several years. Very courteous and they send excellent data regarding usage.

Fraud! Inadvertently created an account and they have no way to cancel it and nobody answers calls or emails. I will dispute the charge of $113 that they charged to my credit card. DO NOT USE THEM!

Great service, easy to use and doing good for the environment

I’m pretty happy with Arcadia. My only complaint is that with National Grift, I can get a budget plan, but not Arcadia.

We are happy with our service and the opportunity to use some green energy. Overall, we will be able to add green energy as we feel comfortable inspite of the fact that we live in a condominium. Thank you and great job! I am recommending you to our neighbors!

Great service.excellent communication and finds us competitive rates.

I have been using them for about two years now, and know I am getting a good price for more sustainable energy. They make it all so convenient too. I can now just have my bill charged to my credit card each month with no additional fee, unlike the utility companies.

Great customer service that is always readily available to answer any questions. Having Arcadia find the best rates for my electricity has been so convenient and financially helpful! I highly recommend using them!