Arcadia Reviews 1.168

Absolute bait and switch scam. For a while my bill from Arcadia matched my ConEd utility bill. Then all of a sudden the bill amounts from Arcadia were 2x-3x higher than ConEd. When I called ConEd they confirmed I was being over billed. When I called Arcadia to dispute they tried to obfuscate and evade. Then they refused to cancel my account and claimed I have to wait 90 days to close my account. In the end I changed my email details on ConEd and contacted my credit card company to block Arcadia as a merchant from future billing. Totally a scam and do not fall for it.

This company is horribly rated everywhere else on the internet. Not sure what the disconnect here is.

If you enjoy being charged double or triple your electric bill, stay with these people.

Like other reviewers stated, it’s good the first year and then BOOM a huge bill and no one can explain why. They blamed it on BGE; then tried some double talk.

They can explain it, they just don’t want to because it’s not the savings they you all over the internet.

I want to do better but I don’t want to be screwed over by those who lack transparency.

They said they will look over my bill in their reply if I’ve seen an increase. I have. Repeatedly . They can’t explain it and don’t care 🤷‍♀️🤪

Been using Arcadia for 9 months or so now, on two different properties. Never had any issues so far, and I like being able to track how much carbon I've offset. The only thing I dislike is the username situation for my utility company; your login info has to change when you sign up.

Completely nontransparent. My utility bills did not noticeably decrease in any way but when I tried to cancel - which was a nightmare of a process that they may deliberately difficult - I was told I actually only get to keep 10% of the savings generated and I actually owe them money. I had to pay $83 to close my account, which for some reason took 90 days to do. If my actual utilities company can close my account in a couple hours, I see absolutely no reason why they should need 3 months to do it. I really wanted to continue working with them because even if it wasn't actually saving me month I felt the environmental benefit was worth it, but I have never had a more frustrating experience with a company and I wouldn't recommend them to anyone.

I signed up to Arcadia to pay less and to use a sustainable energy source. At the end, the opposite happened. Everything was working great until I cancel my membership with them because I moved out of the state. They should have removed their auto bill email from the electricity company (Edison California) but they never did. That means all my bills were going to their email instead of mine and I ended up having to pay 5 months after moving because I thought the service was canceled. Watch out! If you don't pay attention, you will NOT save money and will end up paying more.

Now paying close to 4x times as much as my utility company charges (Eversource). It took me having to follow up multiple times on various accounts to see the detail rates of how much they over charge. Now they claim I have to wait months to go back.

Also was mail bombed with political campaigns. Had to opt out of all communications to get it to stop.

Over the last 6 months, I’ve used 6324 kWh of clean and renewable electricity to sustainably power our home. While my home is connected to the regular grid, thanks to Arcadia and for a small fee, we are paying indirectly for electricity produced in a Wind farm in Texas. We have always the money in the back to pay on time, we moved once, and have never had any kind of issue. By doing it with Arcadia, we have helped keep tons of coal, oil, natural gas, and uranium buried in the ground. 1627 pounds of coal averted, 18196 cubic feet of gas averted and 27grms of uranium averted. 100% recommended.

I have asked them multiple times through email and over the phone to cancel my account. They tried to “entice” me to stay with them, and I declined every “offer”. I check my bank account and see that since I’ve asked them to cancel my account, they have stolen hundreds of dollars from me and refuse to fulfill my cancellation request. Scammers, do not sign up with them. They will literally rob you blind.

It’s good to know that for a little surcharge, all the power I used comes from renewable sources. End of story.

They could update me more, but as far as there service for me goes (purchasing RECs to ensure that the power I use is credited as clean) they are fulfilling all promises. I wish they would get more integrated with Rocky Mountain Power, though :/

SCAMMERS! They got me to sign up by saying my bill will never be higher than it would be by using the default National Grid energy suppliers. Just realized they have been CHARGING ME DOUBLE!

haven't even spoken to them they sent me a falsified email saying that they lost my national grid info requesting me to sign in , what a scummy business practice. Deceit off the bat ...!!!

direct from my email :


Invalid National Grid NY credentials

The National Grid NY username and/or password we have on file is invalid.

Please update your login information to ensure we process your bills on time, avoid past-due balances, and prevent any changes to your Arcadia account.

Update my credentials <-- this line is a link in the email. nice try and ill be sending this to BBB asap

This company is doing great things, but they have horrible customer service. They have messed up two of my utility bill payments and refuse to make it right. I will be cancelling my account!

I purchased the ShadeDweller ProT5 UVB Kit and it does not work. Arcadia sent me an extremely condescending message and refused to address the issue in any way.

Been using them for years for our two properties. No problems and easy dashboard to see trends and costs.

Feel great we are not using fossil fuels to provide electricity for our properties.

I am glad to support renewable energy via Arcadia. It works seamlessly with the electricity provider.

I love how Arcadia manages my energy bill, showing how much I have saved/contributed to alternative energy.

It's a pity this is the only way for many to subvert the State sponsored monopoly using coal and nuclear power, AND fobbing their debts and budget overruns off on the customer, but, so be it.
Arcadia is a reliable billing provider and using the current system to foster wind and solar power.

Arcadia is the simplest & most cost-effective way I've found to go green (solar) without the need to install a stand alone solar system!

I love it. They save me money and save the erff.