Was recommended to this company by a friend of my wife, looked to be saving maybe 10-25 dollars a month for a few years. Ended up putting solar on our house and they have charged me hundreds of dolla... Toon meer
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This is a scam!! They took over our comed account then stopped paying the bill. We never got any notifications that our account was past due even though the Comes account was on MY email it was only g... Toon meer
This started as a good company. I liked my service. I liked the idea of contributing to the green energy movement rather than exclusively relying on coal (which is my city's primary energy source).... Toon meer
I am concerned about climate change, and my house is unsuitable for solar panels. At an Eco Fair, I spoke with a representative from Solar Landscape, a community solar developer, and soon subscribed t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Groene energie leverancier
- Databasebeheerder
- Elektriciteitsproducent
- Instituut voor milieu en duurzame energiebronnen
- Leverancier van apparatuur voor zonne-energie
Geschreven door het bedrijf
Arcadia's community solar program is now operated by Perch Energy.
Contactgegevens
555 11th Street NW, 20004, Washington, Verenigde Staten
- customercare@arcadia.com
- www.arcadiapower.com
2,5
Slecht
1K reviews
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Arcadia AWESOME
Everything with Arcadia so far been great know problems great doing business with such a wonderful place thank you Arcadia
8 februari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Roberto, thank you so much for taking the time to leave a review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Do not sign up this is a scam
Do not sign up with these people they do not actually provide a service or save you money and they give you the runaround when you are trying to cancel
16 januari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Aaron, we’re sorry to hear of your experience and would be glad to make it right.
When a customer is enrolled in Community Solar, there is a time period necessary for the solar developer and utility company to fully process your un-enrollment. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
This is the most terrible experience…
This is the most terrible experience I’ve ever had. Such a scam, they promise you savings but keep charging you extra $100-$200 deceiving customers that it’s like getting a gift card at the store WHAT A CRAP. My advice from FORMER SALES AGENT don’t ever sign up.
1 januari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Asel, we’re sorry to hear of your experience and would be glad to make it right. You can learn more about how billing with Arcadia works here: https://www.arcadia.com/blog/community-solar-billing
If you were enrolled in Community Solar, there is a cancellation time period necessary for the solar developer and utility company to fully process your un-enrollment. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. Our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday to make sure that your concerns are addressed. All the best.
Good experience
Good experience. Nice knowing we are supporting a transition to renewable energy economy. My biggest beef is inability to support multiple utility accounts with the same email address. I would think it be easy for them to build out the correct type of platform to allow a homeowner to login and see all accounts in one place instead of having to use 3 different email addresses.
16 januari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Jake, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Couldn't be happier with Arcadia
I've been with Arcadia for about 5 years and recommend them to all my friends and family. They take my power bill and buy that much wind power to add to my power company's mix of gas, coal, etc. So for all practical purposes, my house runs on 100% wind energy. It costs me 5 bucks/mo. for this service and I'm supporting wind energy. I'm glad to pay it.
14 januari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Gary, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
The worst- avoid at all costs
The worst. Be prepared for calls from your electric company that your service is about to be terminated for non-payment. Arcadia screwed up our account from start to finish and their “holier than thou” customer service takes no responsibility for incompetence.
11 januari 2024
Review zonder uitnodiging
Antwoord van Arcadia
Hi Debbie, we’re sorry to hear of your experience and would be glad to make it right. It does look like you have been in contact with our team to resolve this error.
To further discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
I've been signed up with Arcadia for…
I've been signed up with Arcadia for just over a year. They provide exactly what they claim in their sales pitch. The credits each month are for a few dollars and in today's economy every saved dollar matters. It's also nice to know I'm supporting the shift to renewable energy sources.
12 januari 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi David, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
Arcadia is a power generator using clean and green sources to generate power to our grid. The company dies this and saves its customers money in the process. It’s almost magical!
Arcadia provides a smooth transition from your regular coal-or nuclear-based power generation provider, to a power generation system which is greener (solar, wind), and this results in a lower power bill for the customer. Simply put, Arcadia empowers its customers to lower their carbon footprint while saving money at the same time. Their customer service is as good or better than Commonwealth Edison (my old servicer), and setting up your transfer couldn’t be easier! I highly recommend Arcadia Power for anyone that cares about saving money, while reducing greenhouse gases and slowing global warming. Doing your part to ensure the Earth is here for future generations has never been easier- or mire profitable to you, the customer! Make the change to Arcadia today! (Your wallet will know the difference!).
28 december 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi David, thank you so much for taking the time to leave a review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Very Happy Customer
In mid-2022, I joined another company, but nothing happened. There was no change at all. However, in early 2023, a very nice young woman came and explained Arcadia to me. I immediately signed up, and since then, my power bill has dropped tremendously. This transition has been seamless and beneficial for my wallet. I am delighted with the decision to switch.
26 december 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Tere, thank you so much for taking the time to leave a review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Honest, straight forward, clean.
Any claims to this company being dishonest are clearly planted by anti-environmental lurkers. Like any energy supplier, they operate within the constructs of regulations and laws. They actually cooperate with your local provider and will gladly handle all of the administrative assignments to switch you over to all clean energy, seamlessly. They are incredibly competent and professional when talking to them and my energy bill has improved as I’ve taken my own steps to be more diligent around the house. It’s an honor and privilege to take advantage of such an opportunity to contribute to reversing the rapid warming of our atmosphere by ending my dependency on fossil fuels. Next target — our vehicles! Thanks for the positive experience Arcadia.
22 december 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Thomas, thank you so much for taking the time to leave a review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
Crooks if you ask me
I do not know who these people are but they claim that I signed up with them. They do have information of mine but I have no knowledge of how. They also referred to me by a name that I no longer go by which gives me reason to believe this was something that might have been done many years ago. They should not be able to just pop into people's lives and collect money from people's accounts without even contacting the individual. I don't know who they are again but if I did sign up years ago I was definitely no longer interested if they hadn't provided service in so many years and then come out of the blue now. Cone on now. If any lawyer is ever reading this and you can help me Sue please do look me up. Right now I am fighting to get money back from an unauthorized card that they withdrew claiming that I authorized them to.
16 december 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi, we’re sorry to hear of your experience and would be glad to make it right. If an Arcadia account had been previously created and an update to product availability was made since then, we would have sent email communications advising of that.
You may learn more about Arcadia billing here: https://www.arcadia.com/blog/community-solar-billing
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. This way, we can locate your account and work with you to ensure that this is rectified. All the best.
Going on two years now
Going on two years now, and my monthly electric bill keeps going down. I didn’t expect that as I signed up with Arcadia simply to be more ecologically minded about my energy use, but I’m definitely NOT complaining! My ComEd bill was generally around $55-60, but this month’s Arcadia bill is $12 and change. The change was seamless, as is the service. Recommend!
19 november 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Annie, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
I personally love the idea that I am…
I personally love the idea that I am helping to provide solar energy to our poor beleaguered world. And I am saving 5% this year and 10% next year. And my payments are taken out automatically! Win, win, win!
9 november 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Laura, thank you so much for taking the time to leave a review! We appreciate you helping spread the word about the clean energy options we offer to our community. Vocal customers like you are super helpful in our efforts to build a 100% renewable energy future!
It not a scam that is clear, but ...
I approached Arcadia with a healthy dose of skepticism, well aware of the scams that unfortunately pervade the green energy sector. However, I was pleasantly surprised to find that Arcadia operates a legitimate service. That being said, my commendation stops there. While they're clear about not being a scam, the transparency about savings leaves much to be desired.
The potential for significant savings was a major selling point for me, but the reality didn't quite match the promise. Yes, there are savings – but they are not as immediate or as substantial as one might be led to believe. The majority of what you save seems to funnel back into the construction and maintenance of the solar parks – a detail that wasn't as clear as I think it should have been. The notion that the savings are a big draw is, in my case, more theoretical than practical.
After over a year of patience and anticipation, the 'big discount' manifested as a rather modest $5 off my monthly energy bill. While any discount is appreciated, I must confess that the return hardly seemed worth the effort. It begs the question: Does the investment match the reward?
That being said, if your motivation to join Arcadia's program is less about the financial benefit and more about contributing to the growth of renewable energy because you're unable to install solar panels at your home, then this program might have value for you. It's a way to support the green energy movement, albeit with modest personal financial benefits.
In conclusion, for those looking for a significant reduction in their utility costs, this might not be the most effective avenue. However, for the environmentally conscious consumer looking to support renewable energy initiatives, Arcadia Solar Parks could be a step in the right direction – just temper your expectations when it comes to your wallet.
So my advice .. if you want to do something for green energy consider it. If you are in for the savings forget about it.
6 november 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Christian. Thank you for reaching out with your feedback. All customers enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining portion goes back to the developer to maintain your project. For transparency, you can learn more about how Community Solar billing works here: https://www.arcadia.com/blog/community-solar-billing
If you have any more questions, feel free to either email our support team at support@arcadia.com and/or call us at (866) 526-0083 between 9am and 7pm EST, Mondays through Fridays. We’re here to help!
Extremely pushy and show up at your house at night if you don’t answer their texts
I live in NJ and had a representative (her name was Alvita) show up at my door with her pitch on Wednesday 10/11/23. We weren’t really interested but basically she would not go away. We felt very pressured to sign up and while we do want to help the planet, I do not like people coming to my door. We signed up to make her leave because it was clear she wasn’t leaving until we did and we figured once she was gone we could just cancel our enrollment.
We sign up and she leaves. Great. Then on Friday 10/13/2023 I receive 4 back to back text messages from her to my cell phone that I don’t see right away (I see them maybe 2 hours after they were sent) because I’m dealing with an EXTREMELY sick toddler. The messages state we couldn’t be approved because our bill was over a certain amount (we had just received the bill and obviously hadn’t paid it at that point) and asking if we could make a payment on it. Now honestly, we didn’t care if we were approved or not because we never wanted to enroll in the first place. So because of that and the fact that my daughter is sick, I don’t answer at that moment. Alvita then proceeds to SHOW UP AT MY HOME after 8:30 pm banging on my door. My partner answers the door and she starts asking to speak with me and asking if I could pay the balance. He tells her I’m busy with our daughter and will pass on the message.
Who shows up at somebody’s house that late at night because their text messages weren’t answered?! That is extremely unprofessional. Way too pushy for my liking.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Erin, we are sorry to hear of your experience. Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each customer that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the customer starts receiving savings.
Arcadia does everything it can to be clear and transparent with our customers and prospective customers. We are sorry to hear about your experience with one of our representatives and we appreciate your feedback as we’re always looking for more ways to improve our customer communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party. If you have any additional information about this interaction, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Arcadia is a rip off. Don't sign up.
Arcadia is a rip off. We're RI consumers. We bought their sales pitch. We wanted to help the planet. We signed up and believed their written promise that our bill would never be more than it would be if we bought from RI Power. After a few years we discovered we had about a $1000 "credit" with the regular utility that was growing every month. We asked for our money back. The utility said we had to get it from Arcadia. Arcadia said we had to get it from the utility. It turns out the utility was correct. Arcadia admitted they had been "accidentally" overcharging us for our predicted energy use. They said they would adjust our estimated use to bring it in line. The adjustment got us about a $5 per month credit. It would take us about 200 months to break even. They refused to return the overcharge. After about 50 hours on the phone, they wore me down and I cancelled Arcadia. STAY AWAY. DON'T SIGN UP WITH THEM!
15 juni 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Ted, we’re so sorry that it sounds like you had a negative experience and that there may have been some confusion over how Arcadia works. We never want that for any of our customers!
If you would like to discuss any further, please reach out to us over email at support@arcadia.com or call our Customer Support team at (866) 526-0083 between 9am and 7pm EST, Mondays through Fridays. We’re always happy to help! In the meantime, we do also want to note that we are deeply committed to transparency and providing our customers with the tools to support renewable energy.
Promised at my door by the Salesperson…
Promised at my door by the Salesperson that I would save on my power bill 10%, which I took as 10% of my current rate with current company.
No this is not how it worked; they bill you at ARCADIA rate which is 100-300% higher than my current rate. Then apply a 10% discount.
I compared the usage they recorded to the same usage time the year before and the month before. The usage they billed me for was 200% higher than either of the months I compared it to. 3x the price of my normal Power company supplied power. This company is a scam. You save nothing! Don't do it.
21 september 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Arthur, we’re sorry to hear of your experience. It sounds like you were enrolled in our Community Solar program, which is designed to save you money on your bill. You may learn more about Community Solar at the link below:
https://www.arcadia.com/blog/community-solar-billing
That certainly doesn’t sound like us, and we’d love to know a little more about your experience so that we can help address any issues! Our Customer Support team responds to every inquiry in 24 hours or less, so we’re always glad to discuss. You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Scam through and through
Scam through and through. Promise savings, reports savings (after much searching), passes $0 on to you. Yup. Your average bill will increase and you pay the full, original amount that the utility billed. Dishonest and the benefits to the customer were overinflated by the salesperson. Fool me once, shame on you! Not fooling me twice.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Dale, we’re sorry to hear of your experience and would be glad to make it right.
It looks like our Customer Support team was able to assist with offering a resolution to your concern, we are very sorry that we were unable to change your mind about remaining enrolled in our program. We remain committed to helping our customers support a 100% renewable energy future at an accessible price if they are eligible. It looks like you were enrolled on a free account with Arcadia, but that your account was unfortunately not eligible for enrollment for savings in your area.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday with any further questions. All the best.
This company will not allow you to…
This company will not allow you to apply all the solar credits you earn to your bill so you are constantly paying when in fact you don’t need to. I’m in the process of canceling my account and they said it would take 90 days and that I will still get billed even though I have over $100 in solar community credits. How does that make sense? It doesn’t. This company is a scam.
7 september 2023
Review zonder uitnodiging
Antwoord van Arcadia
Hi Jessica, we’re sorry to hear of your experience. As background, all customers enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining portion goes back to the developer to maintain your project.
There is a timeline necessary for the solar developer and utility company to fully process your un-enrollment from a Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday to discuss your particular situation. All the best.
Total scam !!!
Total scam !!!! They don’t let you leave once you enroll and they don’t give they discount they promise !!
-Sure will email now
28 augustus 2023
Review zonder uitnodiging
Antwoord van Arcadia
Thanks so much for your feedback. We’re very sorry that your experience didn’t live up to expectations. What you’re describing doesn’t sound normal, so we’d really love to see what we can do to find a resolution for you. Can you please email our Customer Support team at support@arcadia.com from the email address associated with your account? We’ll be happy to dig into this for you!
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